1. Wendy Reeves
42 Arundel Road
Woodley
Berks
RG5 4JT
(h) 0118 969 8974
(m) 07866 771 083
Wendy.reeves43@hotmail.co.uk
An accurate, customer oriented Operations Manager that is strategically focused
with extensive experience in the Finance and Banking sector, has handled teams of
15 people utilising, training skills and customer service skills now seeking a
challenging role in a similar management position.
ADMS Europe Ltd Feb2008 to present
Treasury & Banking Manager
The Treasury & Banking Manager is responsible for managing the Treasury,
Banking, Payroll, Accounts Payable function and provide accounting support in both
the UK and Europe.
Key Achievements
Liaised with the Risk department to set up a risk register to highlight potential risks to
Senior Management. This included current and emerging risks and the action plans
to resolve them. In particular the need to get ready for SEPA DD’s so the company
would still be able to collect DD’s throughout Europe.
Responsible for putting a procedure manual together so the company complied with
Sarbanes Oxley and Solvency II. Provide support on all internal and external audits
with good results.
Manage the relationship with the UK and European banks ensuring that the bank
mandates were in line with the governance of the company.
Delivered training for the team to complete bank reconciliations and balance sheet
reconciliations in line with company policy maintaining the integrity of the general
ledger.
Managed the premium collection process. Premiums were collected at the correct
time. Liaised with the board and banks to ensure that appropriate people were set up
on the European banking systems to enable this to happen.
Developed a good relationship with the US AP department to ensure the European
needs were met. Monitoring that invoices were paid correctly and the authority matrix
was kept up to date.

2. Citifinancial Europe plc 1982 to 2007
Department Head of Bank Clearing (June 1999 – October 2007)
Department Manager of Bank Clearing (1985 – 1999)
Supervisor of GL Control (1983-1985)
Accounting Assistant GL Control (1982-1983)
Successfully managed 2 teams handling automated payments, bank reconciliations
and other bank related functions ensuring the department ran smoothly and all
customer service expectations were met in a timely manner.
Key Achievements:
Managed the department through the merger of two companies making sure
that customer service was not impacted during the changes.
Managed the migration project to move the department off shore to India.
This was accomplished within 3 months and was successfully handed over
maintaining excellent customer service throughout.
Trained the off shore team and the UK based management team in all areas
of responsibilities for the department, achieving a smooth transition meeting
tight deadlines and managing the final closure of the department.
Implemented Risk Control and Self Assessment (RCSA) for the department to
meet the stringent Citi controls. Delivered consistently good audit results with
no major issues from internal or external auditors.
Increased efficiency by centralising the bank reconciliations and reducing the
number of bank accounts from more than 100 to 10 which led to a significant
reduction in bank charges. Implemented the automated application of
standing orders up to 5000 per day, which allowed the branches to
concentrate on their main priorities rather than administration and increased
the accuracy of the accounts.
Specified the system requirements in terms of banking and payment
processing when the Company converted to a new computer system.
Managed the testing and designed processes for the new workflows.
Streamlined the processes of the department as we converted to a new
computer system, advising on the shortcomings of the system, making sure
that all staff were fully trained and productivity was not reduced.
Coordinated the change of clearing banks, arranging changes in system
interface files and processes ensuring that payments flowed through correctly
and customer service was maintained and delinquency was not affected.
Developed the operational relationship with five banks ensuring that we
maintained a good working relationship and that we had the latest information
on banking technology that could be used by the Company. Assisted in the
setting up of an automated direct debit system liaising with TI and the banks
to ensure its success and the benefits that it would bring to the Company.
Reviewed the Company’s Bank Reconciliations daily ensuring all outstanding
items are investigated and cleared in a timely basis to ensure the accuracy of
records and prevent losses to the Company.

3. Identified and recommended several members of the team for promotions to
other areas of the Company with a great deal of success.
Built and maintained a relationship with 100 branches handling all their
payment issues and advising them on any area that they were unable to
action themselves.
Processed payments and bank reconciliations on paper and helped to train
the team when the functions were transferred to a computer system.
Participated in the bank tender process, which resulted in a cost saving of
£500,000.
Interests and Hobbies
I’m a member of a gym, enjoy good food with friends, travelling and reading.