4. Introduction
Key points
What is Emotional
Intelligence?
Emotional intelligence refers to the capability of a person to
manage and control his or her emotions and possess the
ability to control the emotions of others as well. In other
words, they can influence the emotions of other people also.
ďź People who are highly emotionally intelligent are aware of their
own feelings, what those feelings mean, and how they affect
other people around them.
ďź This is an important trait in all people, especially when it comes
to employees, and even more so concerning leaders.
ďź Having emotional intelligence is crucial for leader success. No
one is more likely to succeed and earn than a leader who stays in
control, has a calm approach, and a positive personality.
ďź They also have the ability to handle other peopleâs emotions,
which is crucial for the right leader.
5. How to Improve Your Emotional
Intelligence
ďąReflect on your emotions. This is where self-awareness begins. To grow in
emotional intelligence, think about your own emotions and how you typically
react to negative situations, whether they involve a co-worker, family member
or stranger. When youâre more aware of your emotions and typical reactions,
you can start to control them.
ďąAsk for perspective. What we perceive to be reality is often quite different from
what those around us are seeing. Start getting input from others to understand
how you come across in emotionally charged situations.
ďąObserve. Once youâve increased your self-awareness and you understand how
youâre coming across, pay more attention to
your emotions.
6. 5 Elements of Emotional Intelligence
Self-Awareness Self-Regulation
The ability to control
or redirect disruptive
impulses and moods;
the propensity to
suspend judgment-to
think before acting
Empathy Social SkillsMotivation
7. ⢠Strong drive to achieve
⢠Optimism, even in the face of failure
⢠Organizational commitment
⢠Trustworthiness and integrity
⢠Comfort with ambiguity
⢠Openness to change
⢠Expertise in building and retaining talent
⢠Cross-cultural sensitivity
⢠Service to clients and costumers
⢠Effectiveness in leading change
⢠Persuasiveness
⢠Expertise in building and leading teams
H a l l m a r k s
⢠Self- confidence
⢠Realistic self-assessment
⢠Self-deprecating sense of humor
8. Conclusion
Emotional intelligence (EQ) is the ability to identify, use,
understand, and manage emotions in positive ways to relieve
stress, communicate effectively, empathize with others,
overcome challenges, and defuse conflict
9. Emotional
Intelligence
Quotes
ďźâThere are certain emotions that will kill your
drive; frustration and confusion. You can
change these to a positive force. Frustration
means you are on the verge of a
breakthrough. Confusion can mean you are