index banking ombudsman

2. CONTENTS
CHAPTER
NO
PARTICULARS PAGE
NO
I INTRODUTION
1.1. Introduction 1
1.2 Characteristics of Banking Ombudsman 2
1.3 Need for the study 3
1.4. Objectives of the study 4
1.5. Research Methodology 4
1.6. Limitations of the study 5
1.7. Chapterisation 6
II BANKING OMBUDSMAN SCHEME 7
III CASE STUDIES IN BANKING –
COMPLAINTS AND REDRESSAL
18
IV PROFILEOF AXIS BANK 23
V DATA ANALYSIS AND
INTERPRETATION-I: performance of
Banking Ombudsman in Indian banking
Sector
32
VI DATA ANALYSIS AND
INTERPRETATION-II: performance of
Banking Ombudsman in AXIS Bank
54
VII FINDINGS AND CONCLUSIONS 60
BIBLIOGRAPHY
APPENDEX