Capstone's assessment, planning and execution partnership with hospitals has led to some amazing results. See some examples of the great things happening in healthcare organizations.

1. Report of Progress & Results
of Partnerships

2. Schoolcraft Memorial Hospital
Inpatient – Overall Rating (9s/10s)
72
76 76
81
84
70 71
60
65
70
75
80
85
90
Apr 12 -
Mar 13
Jul 12 -
June 13
Oct 12 -
Sept 13
Jan 13 -
Dec 13
Nov 13 -
Oct 14
US Avg MI Avg
>90th Percentile - National
www.capstoneleadership.net

3. Schoolcraft Memorial Hospital
Inpatient – Willingness to Recommend
69 70 71 77
89
71 70
0
10
20
30
40
50
60
70
80
90
100
Apr 12 - Mar 13 Jul 12 - June 13 Oct 12 - Sept 13 Jan 13 - Dec 13 Nov 13 - Oct 14 US Avg MI Avg
Definitely Yes
www.capstoneleadership.net

4. Schoolcraft Memorial Hospital
Overall Employee Satisfaction
0
10
20
30
40
50
60
70
80
90
100
2012 2013 2014
61 66
74
25
25
16
14 9 10
Dissatisfied
Neutral
Satisfied
Survey Vendor: Arbor-Associates
Employee Response Rate = 72-80%
www.capstoneleadership.net

5. Schoolcraft Memorial Hospital
Growth - Gross Revenues
2013 Goal 2013 2014 Goal 2014
Gross Revenue
10% increase
9% increase
2013 & 2014 Revenue Goals were Exceededwww.capstoneleadership.net

6. Eaton Rapids Medical Center
Eaton Rapids, Michigan
Ranked #1
of 121 Michigan Hospitals in
2014 & 2015 HCAHPS
Impact Report for
Patient Satisfaction
Overall Rating of Hospital
www.capstoneleadership.net

7. Eaton Rapids Medical Center
Inpatient – Willingness to Recommend
71
91
71 70
0
10
20
30
40
50
60
70
80
90
100
Baseline 2012 2013 US Avg MI Avg
Definitely Yes
www.capstoneleadership.net

8. www.capstoneleadership.net

9. Eaton Rapids Medical Center
Core Measure Compliance –
Composite of All Measures
100 100 100 100 100
0
10
20
30
40
50
60
70
80
90
100
Q1 2014 Q2 2014 Q3 2014 Q4 2014 Q1 2015
www.capstoneleadership.net

10. Employee Engagement Index
38
66
79
0
10
20
30
40
50
60
70
80
90
Baseline 2013 6 Months 12 Months
Percentile Ranking
www.capstoneleadership.net

11. Annual Employee Survey
2013 to 2014 Increases
72
74
76
78
80
82
84
86
88
www.capstoneleadership.net

12. Inpatient Satisfaction
0
10
20
30
40
50
60
70
80
90
100
May -
Dec 2012
Jan - Jun
2013
Jul - Sept
2013
Oct - Dec
2013
Jan - Mar
2014
Apr - Jun
2014
Jul - Sept
2014
Oct - Dec
2014
Percentile
Percentile

13. Emergency Department Overall Score
0
10
20
30
40
50
60
70
80
90
100
5/2012 -
3/2013
4/2013 -
6/2013
7/2013 -
9/2013
10/2013 -
12/2013
1/2014 -
3/2014
4/2014 -
6/2014
Percentile Rank

14. Overall Pain Management
0
10
20
30
40
50
60
70
80
90
100
May -
Oct
2012
Apr -
Jun
2013
Jul -
Sept
2013
Oct -
Dec
2013
Jan -
Mar
2014
Apr -
Jun
2014
Jul -
Sept
2014
Oct -
Dec
2014
Percentile
Percentile

16. TheFRAMEWORK

17. TheSTRUCTURE