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Copyr ight © 2014, SAS Institute Inc. All rights reser ved.
USING ADVANCED ANALYTICS TO IMPROVE
CHILD SUPPORT ENFORCEMENT
Will Jones, MS
Child Well-Being Industry Consultant
Copyr ight © 2014, SAS Institute Inc. All rights reser ved.
CHILD SUPPORT SERVICES
CHALLENGES
• Information overload
• High caseloads and limited resources
• Inability to pinpoint issues impacting ability to pay
• Inaccurate assessment of needs
• Case management systems with limited analytic
capacity
Copyr ight © 2014, SAS Institute Inc. All rights reser ved.
USING ANALYTICS TO IMPROVE
OUTCOMES
Analytics
• Provides holistic view of parent
• Empowers Case Workers
• Prioritizes Cases
• Identifies Most Effective
Services or Actions
Outcomes
• Better father engagement
• Increased child support
payments
• Decreased delinquent payments
• Decrease in child poverty
Copyr ight © 2014, SAS Institute Inc. All rights reser ved.
IMPACT OF ADVANCED
ANALYTICS
Orange County, CA Child Support Services: Caseworkers can rapidly pinpoint
factors that keep parents from being able to pay child support, and then help them get
to the point where they can pay.
“We use analytics to truly understand what social, economic or structural
barriers keep this particular 22-year-old from succeeding. And then we figure
out how to help.”
Copyr ight © 2014, SAS Institute Inc. All rights reser ved.
IMPACT OF ADVANCED
ANALYTICS
State Attorney General’s Office: analyzes and reports on caseloads, collections,
paternity establishments and arrears payments. Predictive models and a web-based
application deliver results to staff, enabling the agency to meet or exceed federal
guidelines.
“With the SAS solution, this state is now among the top states, territories and
districts for the amount of child support collected, amount collected per
employee, and cost-effectiveness. Its child support program is a national leader
in productivity and efficiency. It also earned a higher federal incentive payment
as a result of superior standing compared to other states’ child support
enforcement programs.”
Copyr ight © 2014, SAS Institute Inc. All rights reser ved.
ADVANCED ANALYTICS
ARCHITECTURE
Copyr ight © 2014, SAS Institute Inc. All rights reser ved.
VISUAL ANALYTICS CHILD SUPPORT CASE PROFILE REPORT
Copyr ight © 2014, SAS Institute Inc. All rights reser ved.
VISUAL ANALYTICS CHILD SUPPORT CASE PROFILE REPORT
Copyr ight © 2014, SAS Institute Inc. All rights reser ved.
VISUAL ANALYTICS CHILD SUPPORT AD HOC REPORT
Copyr ight © 2014, SAS Institute Inc. All rights reser ved.
VISUAL ANALYTICS CHILD SUPPORT AD HOC REPORT
Copyr ight © 2014, SAS Institute Inc. All rights reser ved.
VISUAL ANALYTICS ANALYTIC VISUALIZATION EXAMPLES
• Sankey (Path)
Diagram: visualize
how cases flow
through the
system
Copyr ight © 2014, SAS Institute Inc. All rights reser ved.
VISUAL ANALYTICS ANALYTIC VISUALIZATION EXAMPLES
• Text Analytics:
identify topics
and sentiment in
unstructured text
data
Copyr ight © 2014, SAS Institute Inc. All rights reser ved.
VISUAL ANALYTICS ANALYTIC VISUALIZATION EXAMPLES
• Decision tree: visualize
predictors of delinquency
Copyr ight © 2014, SAS Institute Inc. All rights reser ved.
VISUAL ANALYTICS ANALYTIC VISUALIZATION EXAMPLES
• Forecast: predict the
future, perform
scenario analysis

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Conference Presentation

  • 1. Copyr ight © 2014, SAS Institute Inc. All rights reser ved. USING ADVANCED ANALYTICS TO IMPROVE CHILD SUPPORT ENFORCEMENT Will Jones, MS Child Well-Being Industry Consultant
  • 2. Copyr ight © 2014, SAS Institute Inc. All rights reser ved. CHILD SUPPORT SERVICES CHALLENGES • Information overload • High caseloads and limited resources • Inability to pinpoint issues impacting ability to pay • Inaccurate assessment of needs • Case management systems with limited analytic capacity
  • 3. Copyr ight © 2014, SAS Institute Inc. All rights reser ved. USING ANALYTICS TO IMPROVE OUTCOMES Analytics • Provides holistic view of parent • Empowers Case Workers • Prioritizes Cases • Identifies Most Effective Services or Actions Outcomes • Better father engagement • Increased child support payments • Decreased delinquent payments • Decrease in child poverty
  • 4. Copyr ight © 2014, SAS Institute Inc. All rights reser ved. IMPACT OF ADVANCED ANALYTICS Orange County, CA Child Support Services: Caseworkers can rapidly pinpoint factors that keep parents from being able to pay child support, and then help them get to the point where they can pay. “We use analytics to truly understand what social, economic or structural barriers keep this particular 22-year-old from succeeding. And then we figure out how to help.”
  • 5. Copyr ight © 2014, SAS Institute Inc. All rights reser ved. IMPACT OF ADVANCED ANALYTICS State Attorney General’s Office: analyzes and reports on caseloads, collections, paternity establishments and arrears payments. Predictive models and a web-based application deliver results to staff, enabling the agency to meet or exceed federal guidelines. “With the SAS solution, this state is now among the top states, territories and districts for the amount of child support collected, amount collected per employee, and cost-effectiveness. Its child support program is a national leader in productivity and efficiency. It also earned a higher federal incentive payment as a result of superior standing compared to other states’ child support enforcement programs.”
  • 6. Copyr ight © 2014, SAS Institute Inc. All rights reser ved. ADVANCED ANALYTICS ARCHITECTURE
  • 7. Copyr ight © 2014, SAS Institute Inc. All rights reser ved. VISUAL ANALYTICS CHILD SUPPORT CASE PROFILE REPORT
  • 8. Copyr ight © 2014, SAS Institute Inc. All rights reser ved. VISUAL ANALYTICS CHILD SUPPORT CASE PROFILE REPORT
  • 9. Copyr ight © 2014, SAS Institute Inc. All rights reser ved. VISUAL ANALYTICS CHILD SUPPORT AD HOC REPORT
  • 10. Copyr ight © 2014, SAS Institute Inc. All rights reser ved. VISUAL ANALYTICS CHILD SUPPORT AD HOC REPORT
  • 11. Copyr ight © 2014, SAS Institute Inc. All rights reser ved. VISUAL ANALYTICS ANALYTIC VISUALIZATION EXAMPLES • Sankey (Path) Diagram: visualize how cases flow through the system
  • 12. Copyr ight © 2014, SAS Institute Inc. All rights reser ved. VISUAL ANALYTICS ANALYTIC VISUALIZATION EXAMPLES • Text Analytics: identify topics and sentiment in unstructured text data
  • 13. Copyr ight © 2014, SAS Institute Inc. All rights reser ved. VISUAL ANALYTICS ANALYTIC VISUALIZATION EXAMPLES • Decision tree: visualize predictors of delinquency
  • 14. Copyr ight © 2014, SAS Institute Inc. All rights reser ved. VISUAL ANALYTICS ANALYTIC VISUALIZATION EXAMPLES • Forecast: predict the future, perform scenario analysis