Presentation given by Louis Lhoest, Veldhoen + Company at Workplace Trends 2012 Conference: Wellbeing and Performance, Thursday 25 October 2012, One Bishop's Square, London, E1 6AD

1. Veldhoen + Company The Art of Working
3

2. Veldhoen + Company The Art of Working
Workplace facts
Physical
• An average of 66% of all workplaces is unoccupied during working hours
• Peak occupation of work desks is between 50% to 80%
Virtual
• 45% of all privately stored documents can be found in several places
• 85% of these documents will never be used again
• 15% of the working time is spend searching these documents
Behavioural
• 50% of all employees complain about a uninspiring work environment
• 45% of all employees complain about lack of work environment support
4

3. Veldhoen + Company The Art of Working
Current developments in organisations
Workplace Activities
Individual Projectbased
9-5 presence Meeting 24/7
Organogram Communities
Routines People interaction
Standard Differentiation
Paper Digital
5

4. Veldhoen + Company The Art of Working
...This all asks for a new way of working
Re-think
• The way we organise
• The extent of entrepreneurship / personal leadership of our people
• The extent of place- and time independency
• The way we support our activities
• The importance of collaboration internally and externally
• The meaning of own responsibility and rules
• The work environment and IT tools we use
• …………
6

5. Veldhoen + Company The Art of Working
Principles
For each activity
• A dedicated facility
• Support of a colleague within reach
• The information required
• The communication tool you need Individual
Key features
• Variety and choice
• Sharing is the norm
• Collective responsibility Physical
environment Virtual
• IT supports mobility and collaboration
Together
7

6. Veldhoen + Company The Art of Working
ABW Vision
To make work more effective & efficient but also
more enjoyable for both the organisation and the
employee.
The vision is realised by focussing on the
employee and giving him/her the space and
freedom - within boundaries - in deciding:
• how he/she works,
• where he/she works,
• when he/she works,
• the tools he/she uses and
• with whom he/she collaborates
• to get his work done.
X

7. Veldhoen + Company The Art of Working
Activity Based Working
Create the best circumstances for those activities and the employee will be
able to carry it out to the best of his or her ability
To make work more effective & efficient but also more enjoyable for both the
organisation and the employee
This means a transition towards a new way of working and requires a
transformation of the organisational culture
8

8. Veldhoen + Company The Art of Working
First point to clarify:
Hotdesking
= Flexoffice
Free seating
Hotelling
Teleworking
9

9. Veldhoen + Company The Art of Working
Traditional open office space
“Flexoffice”
”Hot Desking”
“Hotelling”
“Free seating”
“Teleworking”
Illustrations by Jonas Falk, Strategisk Arkitektur

10. Veldhoen + Company The Art of Working
Second point to clarify:
about the building
=
about IT
11

11. Veldhoen + Company The Art of Working
Third point to clarify:
= Virtual
environment
Behavioural
environment
Physical
environment
12

12. Veldhoen + Company The Art of Working
Holistic approach
Behavioural Organization of
activities
the way activities are organized
Way of working
Physical Behavioural
environment
the way the physical work
environment supports Virtual Physical
different activities environment environment
Mobilization of Facilitating
information activities
Virtual
the way information is
‘mobilized’ (disclosed,
distributed and saved)
13

13. Veldhoen + Company The Art of Working
Last point to clarify:
= a solution
14

14. Veldhoen + Company The Art of Working
about the way of working
supporting business and business drivers
= enabling to live company values
enabling people to realise their potential
improving productivity
delivering sustainable change
a holistic approach
15

15. Veldhoen + Company The Art of Working
Is based on a basic belief in what makes
organisations and people thrive:
Trust
Together
Treat people like adults
16

16. Veldhoen + Company The Art of Working
Rabobank NL
17

17. Veldhoen + Company The Art of Working
Leads to sustainable change
Change program
The Journey
/ interventions
The work environment The new normal
+
18

18. Veldhoen + Company The Art of Working
Benefits Activity Based Working
Organization focus
• Improve collaboration and team spirit
(++)
• Enhance communication
• Improve coordination and decision
making
Employee focus Client focus
• Improve work support
• Improve customer intimacy
• Increase work satisfaction (20-30%) Activity
based
• Improve service quality (+)
• Increase commitment, company pride
• Improve image towards customer (++)
working
• Decrease turnover and absence
(>10%)
Financial focus
• Improve productivity (+ 10-20%)
• Increase profit per employee
• Decrease costs (-/- 30-40%)
• Sustainable ways of working
19

19. Veldhoen + Company The Art of Working
Overview of Examples
• Time spend on Travel-Work: employees save up to an average of 6 hours
per employee per week
• Work Environment Satisfaction: Past: 6.4 average, Present: 8.35 average
• M2 per employee (gross floor area): Past: 17m2, Present: 10 m2, Result:
- 7m2
• ABW will deliver 14% savings in 10 years time over a conventional set up;
• As well as delivering improvements in employee engagement, efficiency
and client service other companies have experienced with ABW
• 45%* reduction in space
• 24%* reduction in occupancy cost per year
• Their “Helder Werken” (ABW branding for Interpolis) has become a life
style and very much differentiates them in a very positive way in the Dutch
marketplace
• 67% of people believe they are more effective in the new environment (no-
one feels less effective);
• 92% of people felt the ABW pilot has positively changed their view of
working for CBA; and
• 98% of people would not want to go back to their old way of working.
20

20. Veldhoen + Company The Art of Working
Physical work environment
Inspiring buildings with new ideas about: Work environments:
location functional zones
structure variety of work points
division of space based upon:
human scale activity
comfort and wellbeing character
infrastructure emotion
furniture behaviour
invisible technology
smart buildings
Lean:
30-40% savings on workspace
20-30% savings in terms of costs
21

21. Veldhoen + Company The Art of Working
Digital is the new normal
Copyright Peter Hinssen
22

22. Veldhoen + Company The Art of Working
Way of working ...................... smart working
get rid of the “clutter” : work digital:
• paperless • experience effectiveness digital world
• clean desk • email as a praise not a burden
• smart • create new “digital” workflows
new routines: re-think:
• re-think your activities • self-organisation
• choose the right moment, people, tool, • your contribution, your accountability,
place personal leadership
• even @home • doing the right things right
23

23. Veldhoen + Company The Art of Working
Round up
Activity based
Integral approach
Organising
activities
Way of working
WWW
Social
Virtual Physical
Mobilisation of Facilitating
information activities
Information is time and Self guidance
place independent
Workstyle
focussed on
learning
Transparency Synergy
Philosophy based on trust and fairness
24

24. Veldhoen + Company The Art of Working
25