Activity based working Case Study and Workplace Trends in the Netherlands

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Presentation given by Louis Lhoest, Veldhoen + Company
at Workplace Trends 2012 Conference: Wellbeing and Performance, Thursday 25 October 2012, One Bishop's Square, London, E1 6AD

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Activity based working Case Study and Workplace Trends in the Netherlands

  1. 1. Veldhoen + Company The Art of Working 3
  2. 2. Veldhoen + Company The Art of Working Workplace factsPhysical• An average of 66% of all workplaces is unoccupied during working hours• Peak occupation of work desks is between 50% to 80%Virtual• 45% of all privately stored documents can be found in several places• 85% of these documents will never be used again• 15% of the working time is spend searching these documentsBehavioural• 50% of all employees complain about a uninspiring work environment• 45% of all employees complain about lack of work environment support 4
  3. 3. Veldhoen + Company The Art of Working Current developments in organisations Workplace Activities Individual Projectbased 9-5 presence Meeting 24/7 Organogram Communities Routines People interaction Standard Differentiation Paper Digital 5
  4. 4. Veldhoen + Company The Art of Working ...This all asks for a new way of working Re-think • The way we organise • The extent of entrepreneurship / personal leadership of our people • The extent of place- and time independency • The way we support our activities • The importance of collaboration internally and externally • The meaning of own responsibility and rules • The work environment and IT tools we use • ………… 6
  5. 5. Veldhoen + Company The Art of Working PrinciplesFor each activity• A dedicated facility• Support of a colleague within reach• The information required• The communication tool you need IndividualKey features• Variety and choice• Sharing is the norm• Collective responsibility Physical environment Virtual• IT supports mobility and collaboration Together 7
  6. 6. Veldhoen + Company The Art of Working ABW VisionTo make work more effective & efficient but alsomore enjoyable for both the organisation and theemployee.The vision is realised by focussing on theemployee and giving him/her the space andfreedom - within boundaries - in deciding:• how he/she works,• where he/she works,• when he/she works,• the tools he/she uses and• with whom he/she collaborates• to get his work done. X
  7. 7. Veldhoen + Company The Art of Working Activity Based Working Create the best circumstances for those activities and the employee will be able to carry it out to the best of his or her ability To make work more effective & efficient but also more enjoyable for both the organisation and the employee This means a transition towards a new way of working and requires a transformation of the organisational culture 8
  8. 8. Veldhoen + Company The Art of Working First point to clarify: Hotdesking = Flexoffice Free seating Hotelling Teleworking 9
  9. 9. Veldhoen + Company The Art of Working Traditional open office space “Flexoffice” ”Hot Desking” “Hotelling” “Free seating” “Teleworking” Illustrations by Jonas Falk, Strategisk Arkitektur
  10. 10. Veldhoen + Company The Art of Working Second point to clarify: about the building = about IT 11
  11. 11. Veldhoen + Company The Art of Working Third point to clarify: = Virtual environment Behavioural environment Physical environment 12
  12. 12. Veldhoen + Company The Art of Working Holistic approachBehavioural Organization of activitiesthe way activities are organized Way of workingPhysical Behavioural environmentthe way the physical workenvironment supports Virtual Physicaldifferent activities environment environment Mobilization of Facilitating information activitiesVirtualthe way information is‘mobilized’ (disclosed,distributed and saved) 13
  13. 13. Veldhoen + Company The Art of Working Last point to clarify: = a solution 14
  14. 14. Veldhoen + Company The Art of Working about the way of working supporting business and business drivers = enabling to live company values enabling people to realise their potential improving productivity delivering sustainable change a holistic approach 15
  15. 15. Veldhoen + Company The Art of Working Is based on a basic belief in what makes organisations and people thrive: Trust Together Treat people like adults 16
  16. 16. Veldhoen + Company The Art of Working Rabobank NL 17
  17. 17. Veldhoen + Company The Art of Working Leads to sustainable change Change program The Journey / interventionsThe work environment The new normal + 18
  18. 18. Veldhoen + Company The Art of Working Benefits Activity Based Working Organization focus • Improve collaboration and team spirit (++) • Enhance communication • Improve coordination and decision making Employee focus Client focus• Improve work support • Improve customer intimacy• Increase work satisfaction (20-30%) Activity based • Improve service quality (+)• Increase commitment, company pride • Improve image towards customer (++) working• Decrease turnover and absence (>10%) Financial focus • Improve productivity (+ 10-20%) • Increase profit per employee • Decrease costs (-/- 30-40%) • Sustainable ways of working 19
  19. 19. Veldhoen + Company The Art of Working Overview of Examples • Time spend on Travel-Work: employees save up to an average of 6 hours per employee per week • Work Environment Satisfaction: Past: 6.4 average, Present: 8.35 average • M2 per employee (gross floor area): Past: 17m2, Present: 10 m2, Result: - 7m2 • ABW will deliver 14% savings in 10 years time over a conventional set up; • As well as delivering improvements in employee engagement, efficiency and client service other companies have experienced with ABW • 45%* reduction in space • 24%* reduction in occupancy cost per year • Their “Helder Werken” (ABW branding for Interpolis) has become a life style and very much differentiates them in a very positive way in the Dutch marketplace • 67% of people believe they are more effective in the new environment (no- one feels less effective); • 92% of people felt the ABW pilot has positively changed their view of working for CBA; and • 98% of people would not want to go back to their old way of working. 20
  20. 20. Veldhoen + Company The Art of Working Physical work environment Inspiring buildings with new ideas about: Work environments: location functional zones structure variety of work points division of space based upon: human scale activity comfort and wellbeing character infrastructure emotion furniture behaviour invisible technology smart buildings Lean: 30-40% savings on workspace 20-30% savings in terms of costs 21
  21. 21. Veldhoen + Company The Art of Working Digital is the new normal Copyright Peter Hinssen 22
  22. 22. Veldhoen + Company The Art of Working Way of working ...................... smart working get rid of the “clutter” : work digital: • paperless • experience effectiveness digital world • clean desk • email as a praise not a burden • smart • create new “digital” workflows new routines: re-think: • re-think your activities • self-organisation • choose the right moment, people, tool, • your contribution, your accountability, place personal leadership • even @home • doing the right things right 23
  23. 23. Veldhoen + Company The Art of Working Round up Activity based Integral approach Organising activities Way of working WWW Social Virtual Physical Mobilisation of Facilitating information activities Information is time and Self guidance place independent Workstyle focussed on learning Transparency Synergy Philosophy based on trust and fairness 24
  24. 24. Veldhoen + Company The Art of Working 25

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