Go for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptx
Apqc business improvement
1. PROC E S S C L A S S I F I C ATI O N F R A M E WO R K S M
THE FRAMEWORK FOR PROCESS IMPROVEMENT
Experience shows that the potential of benchmarking to drive dramatic
improvement lies squarely in making out-of-the-box comparisons
and searching for insights not typically found within intra-industry
paradigms. To enable this beneficial benchmarking, the APQC Process
Classification FrameworkSM (PCF) serves as a high-level, industry-neutral
enterprise process model that allows organizations to see their business
processes from a cross-industry viewpoint.
This cross-industry framework has experienced more than 15 years of
creative use by thousands of organizations worldwide. The PCF provides
the foundation for the Open Standards Benchmarking CollaborativeSM
(OSBC) database and the work of its advisory council of global
industry leaders. The PCF will continue to be enhanced as the OSBC
database further develops definitions, processes, and measures.
The PCF and associated measures and benchmarking surveys are
available for download and completion at no charge from the
Open Standards Benchmarking Collaborative Web site at
www.apqc.org/OSBCdatabase.
To capture the value inherent in intra-industry benchmarking, industry-
specific frameworks are also available on the APQC Web site.
Organizations can therefore choose the framework most relevant to
specific process improvement needs, whether benchmarking, business
process management/re-engineering, or content management.
HISTORY
The Process Classification Framework was originally envisioned as a APQC would like to acknowledge the contributions of the various
taxonomy of business processes and a common language through which member organizations and individual members that have contributed
APQC member organizations could benchmark their processes. The time, content, and expertise in the development of this version of the
initial design involved APQC and more than 80 organizations with strong PCF as well as each of the previous versions. These contributions and
interest in advancing the use of benchmarking in the United States and suggestions are vital to keeping the framework current and relevant to
worldwide. Since its inception in 1992, the PCF has seen updates to businesses throughout the world.
most of its content. These updates keep the framework current with the
ways that organizations do business around the world. In 2008, APQC
and IBM worked together to enhance the cross-industry PCF and to
develop a number of industry-specific process frameworks.
Version 5.1.0-en-XI • September 2009 1
3. elements for the OSBC. Each process element is referred to by two INTERPRETING THE PCF
numbers: a number used to locate the content within that particular Category: The highest level within the PCF is indicated by whole
framework (in the format 1.2.3.4) and a serial number used to uniquely numbers (e.g., 8.0 and 9.0)
identify the process element across all of the various OSBC frameworks
Process Group: Items with one decimal numbering (e.g., 8.1 and 9.1)
(beginning with 10000).
are considered a process group.
For example, the process element “1.2 Develop business strategy
Process: Items with two decimal numberings (e.g., 8.1.1 and 9.1.2)
(10015)” is uniquely identified by the serial number “10015” and the
are considered processes.
hierarchical reference number “1.2.” In industry-specific frameworks,
any process element identified as “10015” will have the same scope Activity: Items with three decimal numbering (e.g. 8.3.1.1 and 9.1.1.1)
and definition, but may be labeled differently. are considered activities within a process.
Version 5.1.0-en-XI • September 2009 3
5. 2.0 Develop and Manage Products and Services (10003)
2.1 Manage product and service portfolio (10061) 2.2.1.1 Assign resources to product/service project
2.1.1 Evaluate performance of existing products/services (10083)
against market opportunities (10063) 2.2.1.2 Prepare high-level business case and technical
2.1.2 Define product/service development requirements assessment (10084)
(10064) 2.2.1.3 Develop product/service design specifications
2.1.2.1 Identify potential improvements to existing (10085)
products and services (10068) 2.2.1.4 Document design specifications (10086)
2.1.2.2 Identify potential new products and services 2.2.1.5 Conduct mandatory and elective external
(10069) reviews (legal, regulatory, standards, internal)
(10087)
2.1.3 Perform discovery research (10065)
2.2.1.6 Build prototypes (10088)
2.1.3.1 Identify new technologies (10070)
2.2.1.7 Eliminate quality and reliability problems (10089)
2.1.3.2 Develop new technologies (10071)
2.2.1.8 Conduct in-house product/service testing and
2.1.3.3 Assess feasibility of integrating new leading
evaluate feasibility (10090)
technologies into product/service concepts
2.2.1.9 Identify design/development performance
(10072)
indicators (10091)
2.1.4 Confirm alignment of product/service concepts with 2.2.1.10 Collaborate on design with suppliers and
business strategy (10066) contract manufacturers (10092)
2.1.4.1 Plan and develop cost and quality targets
2.2.2 Test market for new or revised products and
(10073)
services (10081)
2.1.4.2 Prioritize and select new product/service
2.2.2.1 Prepare detailed market study (10093)
concepts (10074)
2.2.2.2 Conduct customer tests and interviews (10094)
2.1.4.3 Specify development timing targets (10075)
2.2.2.3 Finalize product/service characteristics and
2.1.4.4 Plan for product/service offering modifications
business cases (10095)
(10076)
2.2.2.4 Finalize technical requirements (10096)
2.1.5 Manage product and service life cycle (10067) 2.2.2.5 Identify requirements for changes to
2.1.5.1 Introduce new products/services (10077) manufacturing/delivery processes (10097)
2.1.5.2 Retire outdated products/services (10078)
2.2.3 Prepare for production (10082)
2.1.5.3 Identify and refine performance indicators
2.2.3.1 Develop and test prototype production and/or
(10079)
service delivery process (10098)
2.1.6 Manage product and service master data (14192) 2.2.3.2 Design and obtain necessary materials and
2.2 Develop products and services (10062) equipment (10099)
2.2.3.3 Install and validate production process or
2.2.1 Design, build, and evaluate products and services
methodology (10100)
(10080)
3.0 Market and Sell Products and Services (10004)
3.1 Understand markets, customers, and capabilities (10101) 3.1.2.2 Determine target segments (10117)
3.1.1 Perform customer and market intelligence analysis 3.1.2.3 Prioritize opportunities consistent with cap-
(10106) abilities and overall business strategy (10118)
3.1.1.1 Conduct customer and market research 3.1.2.4 Validate opportunities (10119)
(10108)
3.2 Develop marketing strategy (10102)
3.1.1.2 Identify market segments (10109)
3.1.1.3 Analyze market and industry trends (10110) 3.2.1 Define offering and customer value proposition
3.1.1.4 Analyze competing organizations, competitive/ (11168)
substitute products (10111) 3.2.1.1 Define offering and positioning (11169)
3.1.1.5 Evaluate existing products/brands (10112) 3.2.1.2 Develop value proposition including brand
3.1.1.6 Assess internal and external business positioning for target segments (11170)
environment (10113) 3.2.1.3 Validate value proposition with target
segments (11171)
3.1.2 Evaluate and prioritize market opportunities (10107)
3.2.1.4 Develop new branding (11172)
3.1.2.1 Quantify market opportunities (10116)
Version 5.1.0-en-XI • September 2009 5
9. 4.5.5 Manage returns; manage reverse logistics (10342) 4.5.5.4 Manage and process warranty claims (10367)
4.5.5.1 Authorize and process returns (10364) 4.5.5.5 Manage repair/refurbishment and return to
4.5.5.2 Perform reverse logistics (10365) customer/stock (14195)
4.5.5.3 Perform salvage activities (10366)
5.0 Manage Customer Service (10006)
5.1 Develop customer care/customer service strategy (10378) 5.3 Measure and evaluate customer service operations
5.1.1 Develop customer service segmentation/ (10380)
prioritization (e.g., tiers) (10381) 5.3.1 Measure customer satisfaction with customer
5.1.1.1 Analyze existing customers (10384) requests/inquiries handling (10401)
5.1.1.2 Analyze feedback of customer needs (10385) 5.3.1.1 Gather and solicit post-sale customer feedback
5.1.2 Define customer service policies and procedures on products and services (10404)
(10382) 5.3.1.2 Solicit post-sale customer feedback on ad
5.1.3 Establish service levels for customers (10383) effectiveness (10405)
5.3.1.3 Analyze product and service satisfaction
5.2 Plan and manage customer service operations (10379) data and identify improvement opportunities
5.2.1 Plan and manage customer service work force (10406)
(10387) 5.3.1.4 Provide customer feedback to product
5.2.1.1 Forecast volume of customer service contacts management on products and services (10407)
(10390) 5.3.2 Measure customer satisfaction with customer-
5.2.1.2 Schedule customer service work force (10391) complaint handling and resolution (10402)
5.2.1.3 Track work force utilization (10392) 5.3.2.1 Solicit customer feedback on complaint
5.2.1.4 Monitor and evaluate quality of customer handling and resolution (11236)
interactions with customer service 5.3.2.2 Analyze customer complaint data and identify
representatives (10393) improvement opportunities (11237)
5.2.2 Manage customer service requests/inquiries (10388) 5.3.3 Measure customer satisfaction with products and
5.2.2.1 Receive customer requests/inquiries (10394) services (10403)
5.2.2.2 Route customer requests/inquiries (10395) 5.3.3.1 Gather and solicit post-sale customer feedback
5.2.2.3 Respond to customer requests/inquiries on products and services (11238)
(10396) 5.3.3.2 Solicit post-sale customer feedback on ad
5.2.3 Manage customer complaints (10389) effectiveness (11239)
5.2.3.1 Receive customer complaints (10397) 5.3.3.3 Analyze product and service satisfaction data
5.2.3.2 Route customer complaints (10398) and identify improvement opportunities (11240)
5.2.3.3 Resolve customer complaints (10399) 5.3.3.4 Provide customer feedback to product
5.2.3.4 Respond to customer complaints (10400) management on products and services (11241)
6.0 Develop and Manage Human Capital (10007)
6.1 Develop and manage human resources (HR) planning, 6.1.2.2 Plan employee resourcing requirements per
policies, and strategies (10409) unit/organization (10424)
6.1.1 Develop human resources strategy (10415) 6.1.2.3 Develop compensation plan (10425)
6.1.1.1 Identify strategic HR needs (10418) 6.1.2.4 Develop succession plan (10426)
6.1.1.2 Define HR and business function roles and 6.1.2.5 Develop employee diversity plan (10427)
accountability (10419) 6.1.2.6 Develop other HR programs (10428)
6.1.1.3 Determine HR costs (10420) 6.1.2.7 Develop HR policies (10429)
6.1.1.4 Establish HR measures (10421) 6.1.2.8 Administer HR policies (10430)
6.1.1.5 Communicate HR strategies (10422) 6.1.2.9 Plan employee benefits (10431)
6.1.2 Develop and implement human resources plans 6.1.2.10 Develop strategy for HR systems/technologies/
(10416) tools (10432)
6.1.2.1 Gather skill requirements according to 6.1.2.11 Develop work force strategy models (10433)
corporate strategy and market environment 6.1.3 Monitor and update plans (10417)
(10423) 6.1.3.1 Measure realization of objectives (10434)
Version 5.1.0-en-XI • September 2009 9
11. 6.5.6 Manage deployment of personnel (10517) 6.6.4 Manage human resource information systems
6.5.7 Relocate employees and manage assignments (HRIS) (10525)
(10518) 6.6.5 Develop and manage employee metrics (10526)
6.5.8 Manage employment reduction and retirement 6.6.6 Develop and manage time and attendance (10527)
(10519) 6.6.7 Manage employee communication (10528)
6.5.9 Manage expatriates (10520) 6.6.7.1 Develop employee communication plan
6.5.10 Manage employee relocation process (10521) (10529)
6.6.7.2 Manage/collect employee suggestions and
6.6 Manage employee information (10414) perform employee research (10530)
6.6.1 Manage reporting processes (10522) 6.6.7.3 Manage employee grievances (10531)
6.6.2 Manage employee inquiry process (10523) 6.6.7.4 Publish employee communications (10532)
6.6.3 Manage and maintain employee data (10524)
7.0 Manage Information Technology (10008)
7.1 Manage the business of information technology (10563) 7.1.5.2 Establish and maintain accounting process
7.1.1 Develop the enterprise IT strategy (10570) (10623)
7.1.1.1 Build strategic intelligence (10603) 7.1.5.3 Tie project funding to business case decision
7.1.1.2 Identify long-term IT needs of the enterprise in checkpoints (10624)
collaboration with stakeholders (10604) 7.1.6 Evaluate and communicate IT business value and
7.1.1.3 Define strategic standards, guidelines, and performance (10575)
principles (10605) 7.1.6.1 Establish and monitor key performance
7.1.1.4 Define and establish IT architecture and indicators (10625)
development standards (10606) 7.1.6.2 Evaluate IT plan performance (10626)
7.1.1.5 Define strategic vendors for IT components 7.1.6.3 Communicate IT value (10627)
(10607) 7.1.7 Perform IT staff management (10576)
7.1.1.6 Establish IT governance organization and 7.1.7.1 Develop IT leadership and staff (10628)
processes (10608) 7.1.7.2 Manage IT staff performance (10629)
7.1.1.7 Build strategic plan to support business 7.1.8 Manage IT suppliers and contracts (10577)
objectives (10609) 7.1.8.1 Develop IT (development and delivery)
7.1.2 Define the enterprise architecture (10571) sourcing strategies (10630)
7.1.2.1 Establish the enterprise architecture definition 7.1.8.2 Negotiate with suppliers (10631)
(10611) 7.1.8.3 Establish and maintain supplier relationships
7.1.2.2 Confirm enterprise architecture maintenance (10632)
approach (10612) 7.1.8.4 Evaluate supplier performance (10633)
7.1.2.3 Maintain the relevance of the enterprise 7.1.8.5 Assess contract performance (10634)
architecture (10613)
7.1.2.4 Act as clearinghouse for IT research and 7.2 Develop and manage IT customer relationships (10564)
innovation (10614) 7.2.1 Develop IT services and solutions strategy (10578)
7.1.2.5 Govern the enterprise architecture (10615) 7.2.1.1 Research IT services and solutions to address
7.1.3 Manage the IT portfolio (10572) business and user requirements (11244)
7.1.3.1 Establish the IT portfolio (10616) 7.2.1.2 Translate business and user requirements into
7.1.3.2 Analyze and evaluate the value of the IT IT services and solutions requirements (11245)
portfolio for the enterprise (10617) 7.2.1.3 Formulate IT services and solutions strategic
7.1.3.3 Provision resources in accordance with initiatives (11246)
strategic priorities (10618) 7.2.1.4 Coordinate strategies with internal
7.1.4 Perform IT research and innovation (10573) stakeholders to ensure alignment (11247)
7.1.4.1 Research technologies to innovate IT services 7.2.1.5 Evaluate and select IT services and solutions
and solutions (10620) strategic initiatives (11248)
7.1.4.2 Transition viable technologies for IT services 7.2.2 Develop and manage IT service levels (10579)
and solutions development (10621) 7.2.2.1 Create and maintain the IT services and
7.1.5 Perform IT financial management (10574) solutions catalog (10640)
7.1.5.1 Develop and maintain IT services and solutions 7.2.2.2 Establish and maintain business and IT service
cost transparency (10622) level agreements (10641)
Version 5.1.0-en-XI • September 2009 11
13. 7.5.3.3 Retire IT services and solutions architecture 7.7.2 Develop IT support strategy (10596)
(10674) 7.7.2.1 Establish sourcing strategy for IT support
7.5.4 Create IT services and solutions (10590) (10702)
7.5.4.1 Understand confirmed requirements (10675) 7.7.2.2 Define IT support services (10703)
7.5.4.2 Design IT services and solutions (10676) 7.7.3 Manage IT infrastructure resources (10597)
7.5.4.3 Acquire/Develop IT service/solution 7.7.3.1 Manage IT inventory and assets (10704)
components (10677) 7.7.3.2 Manage IT resource capacity (10705)
7.5.4.4 Train services and solutions resources (10678) 7.7.4 Manage IT infrastructure operations (10598)
7.5.4.5 Test IT services/solutions (10679) 7.7.4.1 Deliver IT services and solutions (10706)
7.5.4.6 Confirm customer acceptance (10680) 7.7.4.2 Perform IT operations support services (10707)
7.5.5 Maintain IT services and solutions (10591) 7.7.5 Support IT services and solutions (10599)
7.5.5.1 Understand upkeep/enhance requirements and 7.7.5.1 Manage availability (10708)
defect analysis (10681) 7.7.5.2 Manage facilities (10709)
7.5.5.2 Design change to existing IT service/solution 7.7.5.3 Manage backup/recovery (10710)
(10682) 7.7.5.4 Manage performance and capacity (10711)
7.5.5.3 Acquire/develop changed IT service/solution 7.7.5.5 Manage incidents (10712)
component (10683) 7.7.5.6 Manage problems (10713)
7.5.5.4 Test IT service/solution change (10684) 7.7.5.7 Manage inquiries (10714)
7.5.5.5 Retire solutions and services (10685)
7.8 Manage IT knowledge (10569)
7.6 Deploy information technology solutions (10567) 7.8.1 Develop IT knowledge management strategy
7.6.1 Develop the IT deployment strategy (10592) (10600)
7.6.1.1 Establish IT services and solutions change 7.8.1.1 Understand IT knowledge needs (10715)
policies (10686) 7.8.1.2 Understand current IT knowledge flow (10716)
7.6.1.2 Define deployment process, procedures, and 7.8.1.3 Coordinate strategy and roles with the
tools standards (10687) enterprise KM function (10717)
7.6.1.3 Select deployment methodologies and tools 7.8.1.4 Plan IT knowledge management actions and
(10688) priorities (10718)
7.6.2 Plan and implement changes (10593) 7.8.2 Develop and maintain IT knowledge map (10601)
7.6.2.1 Plan change deployment (10689) 7.8.2.1 Define knowledge elements, logical
7.6.2.2 Communicate changes to stakeholders (10690) relationships and constraints, and currency
7.6.2.3 Administer change schedule (10691) rules (10719)
7.6.2.4 Train impacted users (10692) 7.8.2.2 Identify IT knowledge sources and repositories
7.6.2.5 Distribute and install change (10693) (10720)
7.6.2.6 Verify change (10694) 7.8.2.3 Identify IT knowledge-sharing opportunities
7.6.3 Plan and manage releases (10594) (10721)
7.6.3.1 Understand and coordinate release design and 7.8.2.4 Define IT knowledge processes and
acceptance (10695) approaches (10722)
7.6.3.2 Plan release rollout (10696) 7.8.3 Manage IT knowledge life cycle (10602)
7.6.3.3 Distribute and install release (10697) 7.8.3.1 Gather knowledge elements from IT
7.6.3.4 Verify release (10698) knowledge sources (10723)
7.8.3.2 Evaluate, create, and codify knowledge
7.7 Deliver and support information technology services
elements (10724)
(10568)
7.8.3.3 Deploy codified IT knowledge (10725)
7.7.1 Develop IT services and solution delivery strategy 7.8.3.4 Update and retire IT knowledge (10726)
(10595) 7.8.3.5 Evaluate and improve IT knowledge strategies
7.7.1.1 Establish sourcing strategy for IT delivery and processes (10727)
(10699)
7.7.1.2 Define delivery processes, procedures, and
tools standards (10700)
7.7.1.3 Select delivery methodologies and tools
(10701)
Version 5.1.0-en-XI • September 2009 13
15. 8.3.4.2 Prepare consolidated financial statements 8.5.3.2 Produce and distribute employee annual tax
(10838) statements (10867)
8.3.4.3 Perform business unit reporting/review 8.5.3.3 File regulatory payroll tax forms (10868)
management reports (10839)
8.3.4.4 Perform consolidated reporting/review of cost 8.6 Process accounts payable and expense reimbursements
management reports (10840) (10733)
8.3.4.5 Prepare statements for board review (10841) 8.6.1 Process accounts payable (10756)
8.3.4.6 Produce quarterly/annual filings and 8.6.1.1 Verify AP pay file with PO vendor master file
shareholder reports (10842) (10869)
8.3.4.7 Produce regulatory reports (10843) 8.6.1.2 Maintain/manage electronic commerce (10870)
8.6.1.3 Audit invoices and key data in AP system
8.4 Manage fixed-asset project accounting (10731) (10871)
8.4.1 Perform capital planning and project approval 8.6.1.4 Approve payments (10872)
(10751) 8.6.1.5 Process financial accruals and reversals (10873)
8.4.1.1 Develop capital investment policies and 8.6.1.6 Process taxes (10874)
procedures (10844) 8.6.1.7 Research/resolve exceptions (10875)
8.4.1.2 Develop and approve capital expenditure plans 8.6.1.8 Process payments (10876)
and budgets (10845) 8.6.1.9 Respond to AP inquiries (10877)
8.4.1.3 Review and approve capital projects and fixed- 8.6.1.10 Retain records (10878)
asset acquisitions (10846) 8.6.1.11 Adjust accounting records (10879)
8.4.1.4 Conduct financial justification for project 8.6.2 Process expense reimbursements (10757)
approval (10847) 8.6.2.1 Establish and communicate expense
8.4.2 Perform capital project accounting (10752) reimbursement policies and approval limits
8.4.2.1 Create project account codes (10848) (10880)
8.4.2.2 Record project-related transactions (10849) 8.6.2.2 Capture and report relevant tax data (10881)
8.4.2.3 Monitor and track capital projects and budget 8.6.2.3 Approve reimbursements and advances
spending (10850) (10882)
8.4.2.4 Close/capitalize projects (10851) 8.6.2.4 Process reimbursements and advances (10883)
8.4.2.5 Measure financial returns on completed 8.6.2.5 Manage personal accounts (10884)
capital projects (10852)
8.7 Manage treasury operations (10734)
8.5 Process payroll (10732) 8.7.1 Manage treasury policies and procedures (10758)
8.5.1 Report time (10753) 8.7.1.1 Establish scope and governance of treasury
8.5.1.1 Establish policies and procedures (10853) operations (10885)
8.5.1.2 Collect and record employee time worked 8.7.1.2 Establish and publish treasury policies (10886)
(10854) 8.7.1.3 Develop treasury procedures (10887)
8.5.1.3 Analyze and report paid and unpaid leave 8.7.1.4 Monitor treasury procedures (10888)
(10855) 8.7.1.5 Audit treasury procedures (10889)
8.5.1.4 Monitor regular, overtime, and other hours 8.7.1.6 Revise treasury procedures (10890)
(10856) 8.7.1.7 Develop and confirm internal controls for
8.5.1.5 Analyze and report employee utilization treasury (10891)
(10857) 8.7.1.8 Define system security requirements (10892)
8.5.2 Manage pay (10754) 8.7.2 Manage cash (10759)
8.5.2.1 Enter employee time worked into payroll 8.7.2.1 Manage and reconcile cash positions (10893)
system (10858) 8.7.2.2 Manage cash equivalents (10894)
8.5.2.2 Maintain and administer employee earnings 8.7.2.3 Process and oversee electronic fund transfers
information (10859) (EFTs) (10895)
8.5.2.3 Maintain and administer applicable deductions 8.7.2.4 Develop cash flow forecasts (10896)
(10860) 8.7.2.5 Manage cash flows (10897)
8.5.2.4 Monitor changes in tax status of employees 8.7.2.6 Produce cash management accounting
(10861) transactions and reports (10898)
8.5.2.5 Process and distribute payments (10862) 8.7.2.7 Manage and oversee banking relationships
8.5.2.6 Process and distribute manual checks (10863) (10899)
8.5.2.7 Process period-end adjustments (10864) 8.7.2.8 Analyze, negotiate, resolve, and confirm bank
8.5.2.8 Respond to employee payroll inquiries (10865) fees (10900)
8.5.3 Process payroll taxes (10755) 8.7.3 Manage in-house bank accounts (10760)
8.5.3.1 Calculate and pay applicable payroll taxes 8.7.3.1 Manage in-house bank accounts for
(10866) subsidiaries (10901)
Version 5.1.0-en-XI • September 2009 15
17. 9.0 Acquire, Construct, and Manage Property (10010)
9.1 Design and construct/acquire nonproductive assets 9.2.2 Repair workplace and assets (10946)
(10937) 9.2.3 Provide preventive maintenance for workplace and
9.1.1 Develop property strategy and long-term vision assets (10947)
(10941) 9.2.4 Manage security (10948)
9.1.1.1 Confirm alignment of property requirements 9.2.5 Manage facilities operations (10949)
with business strategy (10955)
9.1.1.2 Assess the external environment (10956) 9.3 Obtain, install, and plan maintenance for productive
9.1.1.3 Make build or buy decision (10957) assets (10939)
9.1.2 Develop, construct, and modify sites (10942) 9.3.1 Develop ongoing maintenance policies for
9.1.3 Plan facility (10943) productive assets (10950)
9.1.3.1 Design facility (10958) 9.3.1.1 Analyze assets and predict maintenance
9.1.3.2 Analyze budget (10959) requirements (10967)
9.1.3.3 Select property (10960) 9.3.1.2 Develop approach to integrate preventive
9.1.3.4 Negotiate terms for facility (10961) maintenance into production schedule (10968)
9.1.3.5 Manage construction or modification to 9.3.2 Obtain and install equipment (10951)
building (10962) 9.3.2.1 Design engineering solution for the
9.1.4 Provide workspace and assets (10944) manufacturing process (10969)
9.1.4.1 Acquire workspace and assets (10963) 9.3.2.2 Procure equipment (10970)
9.1.4.2 Change fit/form/function of workspace and 9.3.2.3 Install and commission equipment (10971)
assets (10964)
9.4 Dispose of productive and nonproductive assets (10940)
9.2 Maintain nonproductive assets (10938) 9.4.1 Develop exit strategy (10952)
9.2.1 Move people and assets (10945) 9.4.2 Perform sale or trade (10953)
9.2.1.1 Relocate people (10965) 9.4.3 Perform abandonment (10954)
9.2.1.2 Relocate material and tools (10966)
9.5 Manage physical risk (11207)
10.0 Manage Environmental Health and Safety (EHS) (11179)
10.1 Determine environmental health and safety impacts 10.4.2.1 Implement emergency response program
(11180) (11196)
10.1.1 Evaluate environmental impact of products, 10.4.2.2 Implement pollution prevention program
services, and operations (11186) (11197)
10.1.2 Conduct health and safety and environmental 10.4.3 Provide employees with EHS support (11195)
audits (11187)
10.5 Ensure compliance with regulations (11184)
10.2 Develop and execute environmental health and 10.5.1 Monitor compliance (11198)
safety program (11181) 10.5.2 Perform compliance audit (11199)
10.2.1 Identify regulatory and stakeholder requirements 10.5.3 Comply with regulatory stakeholders’ requirements
(11188) (11200)
10.2.2 Assess future risks and opportunities (11189)
10.6 Manage remediation efforts (11185)
10.2.3 Create EHS policy (11190)
10.6.1 Create remediation plans (11201)
10.2.4 Record and manage EHS events (11191)
10.6.2 Contact and confer with experts (11202)
10.3 Train and educate employees (11182) 10.6.3 Identify/dedicate resources (11203)
10.3.1 Communicate EHS issues to stakeholders and 10.6.4 Investigate legal aspects (11204)
provide support (11192) 10.6.5 Investigate damage cause (11205)
10.4 Monitor and manage environmental health and safety 10.6.6 Amend or create policy (11206)
management program (11183)
10.4.1 Manage EHS costs and benefits (11193)
10.4.2 Measure and report EHS performance (11194)
Version 5.1.0-en-XI • September 2009 17