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Students First 2020 - Usage and impact of academic support

Comparing Studiosity with other forms of Academic Support – An ‘ecosystem’ of student support services.
Jennifer Lawrence, Program Director, University of New England

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Students First 2020 - Usage and impact of academic support

  1. 1. Usage and impact of academic support Jennifer Lawrence Program Director Academic Success @JennyALawrence https://www.linkedin.com/in/jennyalawrence/ Jennifer.Lawrence@une.edu.au
  2. 2. The UNE Context Data Source: http://highereducationstatistics.education.gov.au/
  3. 3. The UNE Context Data Source: DET Higher Education DataMart Portal
  4. 4. Academic Support @ UNE Academic Support External (Studiosity) Internal (Academic Skills Office) Peer Tutoring RESTART & PREP First Year Advisors Tutors & Unit Coordinators
  5. 5. Academic Support @ UNE Data: • January 2017 – December 2019 (note this splits UNE’s summer Trimester 3) • Just UG students • Sources on usage: – Studiosity dashboard exports – Academic Skills Office booking system and SRM emails – Vygo peer tutoring pilot – RESTART & PREP SRM emails ~35,000 Students over this period of time ~112,000 Students trimester enrolments
  6. 6. Student use 0 200 400 600 800 1000 1200 1400 1600 1800 2000 2017 2018 2019 #Students Studiosity LiveChat Studiosity Writing Feedback ASO Consultations ASO Written Advice Excel
  7. 7. Student use 0 1 2 3 4 5 6 7 8 0 200 400 600 800 1000 1200 1400 2017T1 2017T2 2017T3 2018T1 2018T2 2018T3 2019T1 2019T2 %totalstudentcohort #Studentsseekinghelp Just Studiosity Both Just ASO Proportion of cohort seeking help Excel
  8. 8. Student use 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Awareness of the serive The timing it was available Previous experience with the tool (good or bad) Whether friends had accessed it in the past Whether the student thought it was easy to use Whether it was provided by internal UNE staff or an external service Whether it was focused on subject specific material If it was recommended by a unit coordinator Influencing factors Not important Somewhat important Important Really important Data Source: Internal UNE student survey conducted in late 2019 (N=781; ~5%)
  9. 9. Student use • Students are pragmatic and habitual in their choices – Influenced by practicalities, not friends – Reluctant to change their habits • Different types of students seek help from different sources • Expectation setting for both staff and students is key to satisfaction, but challenging • Opposite to findings of other studies (with on-campus students) showing the ‘shop around’ academic support services and are deeply influenced by friend recommendations
  10. 10. Impact
  11. 11. Impact of support – Success Stats • One-way ANOVA  P = 0.007  N = 112,465 Conclusions • We’re very sure that students who seek help do better Analysed using Excel & SPSS
  12. 12. Impact of different types of support - Success Stats • One-way ANOVA  Lowest P ~0.8  N = 112,465 Conclusions • Different types of support show mixed impacts Analysed using Excel & SPSS
  13. 13. Impact of support - Retention Stats • Binomial Test  P = 0.03  N = 79,677 Conclusions • We’re reasonably sure that students who seek help are more likely to persist with their studies40 50 60 70 80 90 2017T1 2017T2 2017T3 2018T1 2018T2 2018T3 Student progression between Trimesters 1 Trimester (Y) 1 Trimester (N) 1 or 2 Trimesters (Y) 1 or 2 Trimesters (N) Analysed using Excel & SPSS
  14. 14. The BIG question Correlation or Causation? Are we just helping the students who would succeed anyway, or do these services make a difference?
  15. 15. Comparison across Trimesters Stats • One-way ANOVA  P = 0.02  N = 12,459 Conclusions • Support makes a difference to student success outcomes Analysed using Excel & SPSS S – Supported NS – Not Supported
  16. 16. Summarising conclusions 1. Different students seek academic support from different places for pragmatic reasons, and tend to stick to that choice over time. 2. Students who access academic support, regardless of what type, do better and are more likely to be retained. 3. Academic support services make a measurable difference to student outcomes – they don’t just support students who ‘would succeed anyway’.
  17. 17. Support service ‘ecosystems’ Student Support Support Support Support Support SupportSupport
  18. 18. Usage and impact of academic support Jennifer Lawrence Program Director Academic Success @JennyALawrence https://www.linkedin.com/in/jennyalawrence/ Jennifer.Lawrence@une.edu.au

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