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Online tuition support:
Can it move the dial on retention
and success?
Chris Veraa – Director, Student Experience
CQUniver...
CQUniversity
A snapshot
Place People Performance
Our Studiosity journey
2017
Writing feedback: 3,001 submissions, 88,485 minutes
Connect Live: 726 sessions, 14,213 minutes...
Does using Studiosity…
• … have a positive impact on student retention?
• … improve students’ chance of academic success?
...
Disclaimer
• This is not a research paper
• This is desktop analysis of system-generated reporting (and the data
has its s...
Let’s look at retention…
Term 1 2017:
3,966New student commencements
T1 ’17 commencers still enrolled 12 months later:
2,287(57.67 per cent)
Term 1 2017:
434New students using Studiosity in first term of study
T1 ’17 Studiosity users still enrolled by Term 2 census:
410(94.47 per cent)
T1 ’17 Studiosity users still enrolled one year later:
333(76.73 per cent)
19.06%Better retention for students using Studiosity in first term
Term 1 2018:
4,388New student commencements
T1 ’18 commencers still enrolled 12 months later:
2,864(65.27 per cent)
Term 1 2018:
450New students using Studiosity in first term of study
T1 ’18 Studiosity users still enrolled by Term 2 census:
406(90.22 per cent)
T1 ’18 Studiosity users still enrolled one year later:
356(79.11 per cent)
13.84%Better retention for students using Studiosity in first term
How about success?
Two measures:
• Rate of unit failure:
– Studiosity vs non-Studiosity
• Likelihood of being placed on academic probation:
–...
Term 1 2017:
3,966New student commencements
T1 ’17 commencers failing ≥1 unit:
1,201(30.28 per cent)
T1 ’17 commencers placed on academic probation:
1,219(30.74 per cent)
Term 1 2017:
434New students using Studiosity in first term of study
T1 ’17 Studiosity users failing ≥1 unit:
35(8.06 per cent)
T1 ’17 Studiosity users placed on academic probation:
53(12.21 per cent)
Success
22.22%Less unit failure among Studiosity users compared to the cohort
Progression
18.53%Reduced likelihood of academic probation for commencing students
using Studiosity
Term 1 2018:
4,388New student commencements
T1 ’18 commencers failing ≥1 unit:
1,232(28.08 per cent)
T1 ’18 commencers placed on academic probation:
1,252(28.53 per cent)
Term 1 2018:
450New students using Studiosity in first term of study
T1 ’18 Studiosity users failing ≥1 unit:
31(6.89 per cent)
T1 ’18 commencers placed on academic probation:
56(12.44 per cent)
21.19%Less unit failure among Studiosity users compared to the cohort
16.09%Reduced likelihood of academic probation for commencing students
using Studiosity
How does success correlate to retention?
T1 ’17 commencing students who …
• Used Studiosity in their first term
• Recorded no unit failures
• Were not placed on ac...
T1 ’18 commencing students who …
• Used Studiosity in their first term
• Recorded no unit failures
• Were not placed on ac...
Student feedback: does it tell the same story?
Essay feedback, March 2018:
“This is an amazing service to be able to access.
I am a distance, part time student and no re...
“Other” feedback, March 2018:
“Thank you so much. I have never had such great feedback
on how to improve my academic writi...
Essay feedback, March 2018:
“As a first year student returning to uni after many years of
study, this service is a life ch...
“Other” feedback, April 2018:
“Thank you so much for getting back to me in time to be
able to take on your advice/feedback...
Essay feedback, April 2018:
“Studiosity is my backrest of comfort during my crazy
journey as a university student.”
Essay feedback, May 2018:
“This was my fourth assignment and the first time I used
Studiosity for feedback.
My previous ma...
Essay feedback, July 2018:
“First in my family to attend University.
I have absolutely nobody to help with feedback so thi...
Where we can improve (according to students):
Essay feedback:
• Referencing guidance
• Timeliness of response
Connect Live...
What can we deduce?
Not accounting for other factors, CQU Studiosity users (on average):
• Have a 16.45% higher rate of re...
What do we do with these findings?
• Keep using Studiosity!
• Encourage academics to promote Studiosity usage from Term 1
...
Thank you
c.veraa@cqu.edu.au
@chrisveraa
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Online academic support & student retention: Early signs of a positive correlation at CQUniversity - Chris Veraa, Director of Student Experience at CQUniversity

At Studiosity's "Students First 2019" Symposium:

Online academic support & student retention: Early signs of a positive correlation at CQUniversity CQUniversity has found indications of a positive correlation between Studiosity usage and retention, when compared to retention rates in the general student cohort. This presentation will walk through these findings and offer some useful food for thought.

Chris Veraa is Director of Student Experience at CQUniversity, and brought the room three years (2017, 2018, 2019) worth of data on Studiosity users: retention, academic success, rates of unit failure, and also how students’ anecdotal feedback compares to academic outcomes.

CQUniversity Studiosity users (on average):
• Have a 16.45% higher rate of retention than the cohort
• Experience 21.7% less unit failure than the cohort
• Are 17.31% less likely to be placed on academic probation than the cohort

This year's Studiosity 'Students First' Symposium was hosted at La Trobe University City Campus, 25 and 26 July 2019.

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Online academic support & student retention: Early signs of a positive correlation at CQUniversity - Chris Veraa, Director of Student Experience at CQUniversity

  1. 1. Online tuition support: Can it move the dial on retention and success? Chris Veraa – Director, Student Experience CQUniversity
  2. 2. CQUniversity A snapshot Place People Performance
  3. 3. Our Studiosity journey 2017 Writing feedback: 3,001 submissions, 88,485 minutes Connect Live: 726 sessions, 14,213 minutes 68% of capacity used 2018 Writing feedback: 4,756 submissions, 142,800 minutes Connect Live: 796 sessions, 16,984 minutes 89% of capacity used 2019 (June YTD) Writing feedback: 4,192 submissions, 124,485 minutes Connect Live: 423 sessions, 9,128 minutes 76% of capacity used (forecast 53%)
  4. 4. Does using Studiosity… • … have a positive impact on student retention? • … improve students’ chance of academic success? And… • … does students’ self-reflection on their Studiosity experience match up to their retention and success outcomes?
  5. 5. Disclaimer • This is not a research paper • This is desktop analysis of system-generated reporting (and the data has its shortcomings) • Doesn’t consider additional factors integral to success/retention • However, results do suggest that further academic research into this desktop analysis is warranted
  6. 6. Let’s look at retention…
  7. 7. Term 1 2017: 3,966New student commencements
  8. 8. T1 ’17 commencers still enrolled 12 months later: 2,287(57.67 per cent)
  9. 9. Term 1 2017: 434New students using Studiosity in first term of study
  10. 10. T1 ’17 Studiosity users still enrolled by Term 2 census: 410(94.47 per cent)
  11. 11. T1 ’17 Studiosity users still enrolled one year later: 333(76.73 per cent)
  12. 12. 19.06%Better retention for students using Studiosity in first term
  13. 13. Term 1 2018: 4,388New student commencements
  14. 14. T1 ’18 commencers still enrolled 12 months later: 2,864(65.27 per cent)
  15. 15. Term 1 2018: 450New students using Studiosity in first term of study
  16. 16. T1 ’18 Studiosity users still enrolled by Term 2 census: 406(90.22 per cent)
  17. 17. T1 ’18 Studiosity users still enrolled one year later: 356(79.11 per cent)
  18. 18. 13.84%Better retention for students using Studiosity in first term
  19. 19. How about success?
  20. 20. Two measures: • Rate of unit failure: – Studiosity vs non-Studiosity • Likelihood of being placed on academic probation: – Studiosity vs non-Studiosity
  21. 21. Term 1 2017: 3,966New student commencements
  22. 22. T1 ’17 commencers failing ≥1 unit: 1,201(30.28 per cent)
  23. 23. T1 ’17 commencers placed on academic probation: 1,219(30.74 per cent)
  24. 24. Term 1 2017: 434New students using Studiosity in first term of study
  25. 25. T1 ’17 Studiosity users failing ≥1 unit: 35(8.06 per cent)
  26. 26. T1 ’17 Studiosity users placed on academic probation: 53(12.21 per cent)
  27. 27. Success 22.22%Less unit failure among Studiosity users compared to the cohort
  28. 28. Progression 18.53%Reduced likelihood of academic probation for commencing students using Studiosity
  29. 29. Term 1 2018: 4,388New student commencements
  30. 30. T1 ’18 commencers failing ≥1 unit: 1,232(28.08 per cent)
  31. 31. T1 ’18 commencers placed on academic probation: 1,252(28.53 per cent)
  32. 32. Term 1 2018: 450New students using Studiosity in first term of study
  33. 33. T1 ’18 Studiosity users failing ≥1 unit: 31(6.89 per cent)
  34. 34. T1 ’18 commencers placed on academic probation: 56(12.44 per cent)
  35. 35. 21.19%Less unit failure among Studiosity users compared to the cohort
  36. 36. 16.09%Reduced likelihood of academic probation for commencing students using Studiosity
  37. 37. How does success correlate to retention?
  38. 38. T1 ’17 commencing students who … • Used Studiosity in their first term • Recorded no unit failures • Were not placed on academic probation 265 (61.06%) were still enrolled in Term 2 2017 207 (47.07%) were still enrolled in Term 1 2018 (9.97% lower than the cohort!)
  39. 39. T1 ’18 commencing students who … • Used Studiosity in their first term • Recorded no unit failures • Were not placed on academic probation 206 (45.7%) were still enrolled in Term 2 2018 186 (41.33%) were still enrolled in Term 1 2019 (23.94% lower than the cohort!)
  40. 40. Student feedback: does it tell the same story?
  41. 41. Essay feedback, March 2018: “This is an amazing service to be able to access. I am a distance, part time student and no real peers as such so this provides so much help and support.”
  42. 42. “Other” feedback, March 2018: “Thank you so much. I have never had such great feedback on how to improve my academic writing! It's great to see where I am going wrong especially with grammar and language issues. This will be so beneficial for my assessments this year.”
  43. 43. Essay feedback, March 2018: “As a first year student returning to uni after many years of study, this service is a life changer. Thank you very much, will definitely continue to use for future assessment.”
  44. 44. “Other” feedback, April 2018: “Thank you so much for getting back to me in time to be able to take on your advice/feedback and improve my assignment. Lots of very valid points were made and I am feeling much more confident that it should receive a decent grade.”
  45. 45. Essay feedback, April 2018: “Studiosity is my backrest of comfort during my crazy journey as a university student.”
  46. 46. Essay feedback, May 2018: “This was my fourth assignment and the first time I used Studiosity for feedback. My previous marks had been 77-83% on similar assessments. This morning my mark came back at 97%! I'm so thrilled you were able to help me fine tune my writing.”
  47. 47. Essay feedback, July 2018: “First in my family to attend University. I have absolutely nobody to help with feedback so this service has been a godsend for me.”
  48. 48. Where we can improve (according to students): Essay feedback: • Referencing guidance • Timeliness of response Connect Live: • Poor feedback on a minority of tutors • Some technical issues e.g. connectivity
  49. 49. What can we deduce? Not accounting for other factors, CQU Studiosity users (on average): • Have a 16.45% higher rate of retention than the cohort • Experience 21.7% less unit failure than the cohort • Are 17.31% less likely to be placed on academic probation than the cohort More analysis is required to understand the link between platform usage, success and retention…
  50. 50. What do we do with these findings? • Keep using Studiosity! • Encourage academics to promote Studiosity usage from Term 1 • Promote Studiosity usage to students in early stages of academic probation • Use findings as basis for more rigorous academic research
  51. 51. Thank you c.veraa@cqu.edu.au @chrisveraa

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