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Supporting our partners for Online Delivery - EMEA Online Symposium 2020

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A look at how Studiosity is supporting partners digitally in the absence of on-campus visits.

This year's EMEA Studiosity Symposium was hosted online on 1st and 2nd April 2020.

Published in: Education
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Supporting our partners for Online Delivery - EMEA Online Symposium 2020

  1. 1. Supporting our partners for Online Delivery
  2. 2. studiosity.com/access 2 Agenda 1. Introductions and overview 2. Student-facing campaigns 3. Promotion and resources for staff 4. Reporting and updates 5. Continuity planning 6. Q&A
  3. 3. 3 Chandni Dudhaiya Partnerships Manager Studiosity Andy Jaffrey Head of the Office of Digital Learning Ulster University Deborah Grange Learning Development Manager Birkbeck, University of London Miles Durham Partnerships Manager Studiosity
  4. 4. Student-facing campaigns 4 • Emails to student users – Studiosity or University-led • Student experience team • Lecture shout-outs – online • Social Media blogs
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  7. 7. 7 In person lecture shout-outs
  8. 8. 8 Online lecture shout-outs Studiosity Partnership Managers can dial-in at the beginning of online lectures
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  10. 10. Promotion and resources for staff • Staff webinars • Example transcripts of Writing Feedback and Connect Live • Walkthrough videos of each service • FAQ sheets and staff resources 10
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  12. 12. Rating of the Specialist (not the students work) Student can click through the feedback Summary feedback from the Specialist Customised disclaimer message
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  14. 14. 14https://www.studiosity.com/partners/resources
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  16. 16. Reporting and Updates • Catch up calls • Regular steering group meetings • Automated and custom reports • API data feed • Pre-interaction survey 16
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  20. 20. How have partners used Studiosity in their continuity plan? 20
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  24. 24. Summary: online support Student-facing campaigns ● Emails to student users Studiosity or University-led ● Student experience team ● Lecture shout-outs – online Social Media blogs ● 24 Resources for Staff ● Staff webinars ● Example transcripts of Writing Feedback and Connect Live ● Walkthrough videos of each service ● FAQ sheets and staff resources Reporting and Updates ● Catch up calls & regular steering group meetings ● Automated and custom reports ● API data feed ● Pre-interaction survey ●
  25. 25. studiosity.com/access Q&A Session 25 Chandni Dudhaiya Partnerships Manager Studiosity Andy Jaffrey Head of the Office of Digital Learning Ulster University Deborah Grange Learning Development Manager Birkbeck, University of London Miles Durham Partnerships Manager Studiosity
  26. 26. Q&A Question to Andy Jaffrey, Head of the Office of Digital Learning, Ulster University Q: How much time is personally spent on managing Studiosity by yourself? A: It’s one of those services I kind of forget about! It runs itself, we get regular updates and occasional quieres from our libraries around referencing. It’s not an enormous drain on resources. The one thing we’re not doing that well and still need to consider: we are getting alerts from advisors from academically at risk students. They are triaged, but would like to manage in a more structured way and link into our student wellbeing support. At the moment they are offloading and it does concern me we’re not looking at the follow-up. Question to Deborah Grange, Learning Development Manager Birkbeck, University of London Q: As Learning Development Manager how do you find Studiosity sits alongside what you already do? A: Very well - it allows us to say to students if you want one to one advice on your writing the fastest way to get it is via Studiosity. So all the things we offer such as face to face workshops day to day, online tutors and loads of interactive activities - so we tell them to improve their skills this way, but for one to one go via SY. We offer 121 as well, but a more scarce support and we’re not able to offer the Studiosity availability (24/7). Re. the flagging for students at academics risk - we prioritise these students and get them a meeting with their learning development tutors. Its excellent to have those students flagged to us - we don’t have to wait till they have already failed. We can then advise appropriately and it works really well with our overall L&D programme.
  27. 27. Studiosity · Miles Durham Miles Durham is Partnerships Manager for Studiosity Miles joined the Studiosity EMEA partnerships team in February 2019 and manages half of the Studiosity partnerships across the UK & Ireland. He comes from a background in business development and account management, having worked in both the investment industry and in quality management & business excellence accreditation in London. Prior to this, Miles worked in the charity sector on fundraising campaigns for many household-name charities. Presenter biography 27
  28. 28. Studiosity · Chandni Dudhaiya Chandni Dudhaiya is Partnerships Manager for Studiosity Chandni (Chan) joined Studiosity September 2019, she is passionate about education and has been working in the sector since 2014. With a degree in Business Management as well as a Postgraduate Certificate in Education, awarded ‘Outstanding’ as a Teacher of IT, Business and Computing, Chan taught students from low socio-economic backgrounds across South London and loved being in the classroom. In 2016 she completed a summer placement at Google, which involved working on various educational projects for students. Since leaving the classroom, Chan joined the charity sector at Teach First and continued to support students to bridge educational inequality gap by training, coaching and mentoring trainee teachers as well as recruiting career changers to join the classroom in the areas of greatest need across the UK. Presenter biography 28

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