1. 803-464-4494 ● aktimberwolfak@gmail.com ● 708 Elkmont Rd Knoxville, TN 37922
Stephen Zuelke
Objective
Vehicle Service Management position allowing for parlay of demonstrated excellence in vehicle
service quality assurance; and organizational team building and management skills proven by
over 17 years of successful service management.
Summary
 Expert Vehicle Service Advisement: Achieved a 90% upward trend in vehicles in
commission. Named US Air Force’s Subject Matter Expert in Quality Assurance in
Vehicle Maintenance.
 Time and Cost Management: Derived and met cost estimates for vehicle maintenance
work, within time, personnel and budget guidelines: led 30-man shop in maintenance
of $15 million fleet; monitored $3 million of tools, parts, and shop equipment.
 Diagnostic and Troubleshooting Skills: Advanced training and expertise in electrical
and computer-based scan tools and interpreting electric wiring schematics; along with
superior knowledge of proper assessment of tasks and parts needed for each job.
 Extensive Knowledge of Appropriate Tools and Parts: Determined and provided
specialized tool kits for shop personnel based on extensive knowledge of varied
vehicles with gas, diesel, and electric engines.
 Trainer and Evaluator: Oversaw career program of mechanics, assuring that they met
the criteria for advancement.
Experience
Jan 2013— Jan 2015 United States Air Force Sumter, SC
Quality Assurance Evaluator
Ensured operations compliance and career progression through task evaluations
Dec 1997— Jan 2013 United States Air Force Sumter, SC
Vehicle Maintenance Craftsman
Supervised and trained a 30-man shop while maintaining a $15 million fleet

2. Education
Degrees/Training
CommunityCollege of the Air Force
August 2014| Associates of Applied Science
Non-Commissioned Officer Academy
2012| Specialized in Organizational and Group Management
Advanced Electrical Vehicle Diagnostics
2010| Computer-based scan tools and interpreting electric wiring schematics
Airman Leadership School
2002| Specialized in Leadership and Management
Advanced Diesel Engine Maintenance
2002| Major engine repair and troubleshooting
Certifications
Subject Matter Expert for Quality Assurance Evaluations, Vehicle Maintenance
Comments from Supervisors
Patrick Vance
His ability to communicate with peers, customers and all levels of supervision was done in a
professional manner. He treated people with respect regardless of rank or position. His greatest
strength was the ability to get the job done with little or no supervision.
References
References furnished on request.