Jerald Benson has over 20 years of experience working in avionics and aircraft maintenance. He is currently an Avionics Technician at Bombardier Inc., where he troubleshoots, repairs, inspects, modifies, and services aircraft avionics, electrical, and electronic equipment. Previously, he held management roles overseeing operations and training at call centers and technical service teams. He also has experience maintaining gas turbine engines and systems as a technician in the United States Navy. Benson has an Associate's Degree in Aviation Technology with certificates in Airframe, Powerplant, and Avionics from Pima Community College.

1. Jerald Benson – Avionics Technician
6325 East Calle Dened Tucson, AZ 85710 520-808-7552 jerben26@yahoo.com
Work History
Bombardier Inc. – Tucson, AZ 08/2015 – Current
Avionics Technician
Troubleshoot repairs, inspected, modified and serviced aircraft avionics, electrical and electronic
equipment. Performed and documented all work performed per appropriate manuals.
The Chamberlain Group Inc. – Tucson, AZ 06/2011 – 05/2012
Technical Service Supervisor
Managed team performance, handled email support distribution, and schedule administration.
Developed agent performance focusing on issue resolution, call quality and schedule adherence.
Assisted with the development and delivery of new hire and ongoing training through the
creation of training material and conducting training modules focused on new products.
iQor Inc. – Tucson, AZ 02/2003 – 02/2011
Operations Manager
Managed call center production, call routing, and directed billable non-production activities.
Reviewed the performance of supervisors developing incentive plans and coaching tools to drive
performance to exceed goals.
United States Navy – Norfolk, VA 12/1994 – 12/1997
Gas Turbine Systems Technician- Mechanical
Operated and performed maintenance on mechanical components of gas turbine engines, main
propulsion machinery including gears, shafts and controllable pitch propellers and propulsion
control systems. Performed preventive maintenance on the ship's fuel and air system; maintained
sea water service system, waste system, oil purification system and valve operation.
Education
Pima Community College 08/2012 – 08/2015
Aviation Technology Center – Tucson, AZ
Associates Degree in Applied Science – Aviation Airframe Technical Certificate
Avionics Technical Certificate Powerplant Technical Certificate
Summary
Trained avionics technician with skills in linear troubleshooting; can communicate effectively
with other maintenance staff regarding job-related issues and functions; has a knowledge in
aircraft components such as hydraulic and flight controls; can perform mathematical
calculations; capable of operating and troubleshooting avionics systems; and can utilize
advanced computer systems and tools with precision.
Qualifications
Safety compliance Computer technology CRJ 700
Diagnostics Troubleshooting and repair DHC-8 Q400