1. STEPHANIE LUCIENNE GLEDHILL
5 Brewery Court, Lindley, Huddersfield, West Yorkshire HD3 3UW
Telephone: 01484646115 Email: slgledhill@sky.com Mobile 07921 232397
CAREER SUMMARY
Bilingual Customer Service Representative for Polestar UK Print in Wakefield – February 2014
to present day
• Managing both contractual and commercial print orders for prestigious French and English
publishing groups from origination to final delivery.
• Daily management of print work on behalf of customers (Blanche Porte France, Groupe Marie
Claire, Gutenberg Networks, 3 Suisse Belgium SA, Altavia France, Time Inc, Hearst).
• Customer visits for review meetings – on printing sites or customer head office.
• In charge of customer press passes.
• Managing and organising additional work such as promotional fulfilment such as production
of a backing board + gluing of gift and polywrapping.
• Very good knowledge of web offset printing, perfect binding, stitching and some knowledge
of mailing.
Paper Controller for printing firm Polestar UK Print in Sheffield – January 2005 to January
2014
• Managing and controlling of the paper and warehouse operations ensuring full compliance
with the requirements of production and delivery schedules for Sheffield and Varnicoat sites
(both gravures sites – Sheffield with 5 Cerutti presses and Varnicoat with 1 Cerutti press)
• Responsible for paper ordering/negotiating and just in time deliveries (220,000t of paper per
annum).
• Regular meetings with supplier to ensure level of service is maintained
• Working closely with the production planning to ensure orders are fulfilled
• Communicating with Customer Services team, UK Sales and European Sales account
directors and Customers (Telegraph Media Group, Associated News, IPC, Bauer Media, The
National Magazine Company Ltd, Mirror Group and many others) and all major paper
suppliers
• PEFC and FSC overall chain of custody management system responsibility
• Liaising with all staff in press room and shop floor staff
• Ensuring the provision of accurate management information on all aspects of paper
consumption and storage and stock levels
Bilingual Project Manager Assistant for GSE UK Ltd – June 2004 – January 2005 (7 months
contract)
• Assisting 2 Project Managers – 1 French and 1 English - on site during the construction of
£100 million project in Sheffield.
• In charge of all the administration related to building site, including letters of intent, work
orders and contracts.
• Translation of documents in both French and English
• Day to day liaising with contractors involved in the building project
• Organising clients visits for progress development inspections

2. Business Development Executive for Arjo Wiggins Fine Papers - September 2000 to April 2004
Head hunted by Arjo Wiggins to be part of new sales team.
• Responsible for promoting Creative and Writings paper range to designers, end users end
printers within the North East of England
• Organising regional implementation of sales and promotional activities
• Providing training as appropriate
• Coordinating communication across the designers, merchants, printers and sales and
marketing teams
Paper Advisory Executive for James McNaughton Paper - November 1998 to September 2000
• Responsible for promoting Coated papers, Writings and Creative grades to Design Agencies
and end users within the North East of England
• Liaising with customers, inside sales teams and supplying paper mills
•
Back Seller for Fedrigoni UK Ltd, Northampton – April 1998 to November 1998
• Promoting Fedrigoni's Creative papers, Writings and Coated papers to printers, design
agencies, end users and paper merchants within the North East of England
• Selling products and service ability to new area of business
Tele-Promoter for Arjo Wiggins Fine Papers Ltd, Basingstoke - July 1997 to April 1998 Position
taken for training purposes with a view to move to outside sales role.
• Promoting Creative papers and Writings to design agencies and end users
Senior Sales Executive for Arjo Wiggins Fine Papers Ltd, Basingstoke - May 1995 to July 1997
• Leader of inside sales team
• Effective direct control and day to day selling activities for telephone sales team
• Liaising with British and French mills
• Liaising with hauliers and customers to ensure delivery requirements are met
• Ensuring files, complaints and enquiry records are maintained at all time
Inside Sales for Arjo Wiggins Coated Papers, Weybridge – May 1993 to May 1995
• Handling and processing customer enquiries, orders and complaints
• Daily communication with French mills, hauliers and customers
• Building professional customer relationship and developing customer satisfaction
Export Assistant for Arjo Wiggins Coated Papers, Sainte Marie Mill France - March 1990 to
May 1993
• Handling export orders for the European market
• Liaising with production team daily for progression of orders
• Interpreter for UK and Europeans sales offices

3. PROFESSIONAL AND ADDITIONAL QUALIFICATIONS
• Business Communications - Certificate in Marketing, Chartered Institute of Marketing 1997
• Successful completion of an Effective Teamwork course 1996
• Cambridge Certificate of Proficiency in English 1994
• Cambridge Certificate of Advanced English 1992
• Cambridge First Certificate in English 1990
FURTHER EDUCATION
• Social and Economic Administration studies, Creteil University France 1989
EDUCATION
• Baccalaureat A2: languages (French, English, Spanish, Latin) and philosophy