Spencer Goudy has over 10 years of experience in sales, customer service, and property management. He holds a Bachelor's degree in Business and Legal Studies from the University of Waterloo. Goudy has excellent communication, problem-solving, and multi-tasking skills developed through roles in automotive sales and property management. He is seeking a new opportunity where he can apply his experience providing excellent customer service and building long-term client relationships.

1. Spencer Goudy
37 Market Street sbegoudy@gmail.com
Kitchener ON, N2K1H3 519 591 0360
Profile:
University of Waterloo Graduate, with extensive knowledge in business, ethics and
customer service. Degree in Business and Legal Studies with experience in marketing.
Highly organized, highly motivated, self starter with excellent communication skills both
written and verbal. Experience building consultative relationships with customers. Highly
experienced with One-Eighty Sales and CRM system for Automotive Dealers. Excellent
time management skills and ability to prioritize between competing demands. Value
driven, with integrity and a desire to succeed. Ability to qualify potential clients through
needs assessment and offer the best solution to meet their expectations. Three years
experience in a metric driven sales environment.
Career Summary:
Sales Representative: Goodyear Motors - May 2013 to September 2016
Kitchener Ontario
• Highly competent in providing customer service and meeting client’s needs by
tailoring service to meet their individual needs;
• Main focus on building long lasting relationships with customers and always
going that extra mile to ensure fulsome service and customer satisfaction;
• Adhere to legal and ethical codes of conduct during daily interactions with clients;
• Highly competent in technology platforms and data bases;
• Work collaboratively with business owner, sales staff and business department;
and
• Created special events to help promote customer loyalty and increase business.
Property Management and Home Renovations, - 2005 to Current
Kitchener Ontario
TWR Property Management and Home Renovations specialists in rental units and home
renovations.
• Experience with property management and apartment rentals;
• Experience purchasing, renovating and flipping properties;
• Supervised and coordinated a team of renovators;
• Provided training and orientation for new employees;
• Delegated tasks while working in a team environment;
• Met project deadlines;

2. Spencer Goudy
37 Market Street sbegoudy@gmail.com
Kitchener ON, N2K1H3 519 591 0360
• Ensured excellent customer service and satisfaction; and
• Responsible for creating marketing advertisements and business cards.
Relevant Skills:
Interpersonal
Provides excellent customer service by actively listening to what clients want and
delivering on meeting their needs by going that extra mile. I have a pleasant,
approachable style and genuinely enjoy customer service both internal and external.
Strong communication and customer service skills gained through 10 years of part time
and full time employment in the private sector.
Problem Solving
Continuous success in providing customers with solutions to any issues they may be
having with their vehicles in an effort to maintain high levels of customer service and the
relationship to the dealership. Implemented a real time communication system at
Goodyear Motors between the sales department and the service department to make the
delivery process much more efficient.
Ability to Learn
Quick learning allowed me to comprehend and utilize One Eighty (Customer
Relationship Management tool) and dealertrack.ca (financing portal) to ensure the needs
of customers were met and to increase our company's response time.
Multi Tasking
Filled many roles while providing customer service at Goodyear Motors. Financial
services, data entry, vehicle research and pricing, licensing documents, filing, providing
warranty information, monitoring advertising, lot duties and assisting customers with the
purchase of their vehicles. This has given me the ability to prioritize competing projects
and service multiple customers to ensure customer satisfaction and enhance customer
loyalty.
Education and Certifications:
Bachelor of Arts - University of Waterloo - June 2013
Business Degree with a Major in Honours Legal Studies
OMVIC - Ontario Vehicle Sales Regulator - 2013
Certified in Automotive Law and Ethics
References available upon request