it's all about what a customer\'s need from a purticuler product or service. Here i have given my own survay on cudbury company on the last slide. How they realized their ther customer expection and how they solved their problem.

1. Souvik
Presented By -
(code-1705)
1Centre- Jadavpur

2.  contents :
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Definition
 Types Of Service
 Types Of Customers Expectation
 Factor That Influence Customer Expectation
Communicate With Customer
 Give Value Of Customer
Own Survey

3.  Definition
 Things That A Customer Wants ,
Needs , Or Expect From A
Product Or Service .
3

4.  Types Of Service
 Repairing.
 Delivery.
 Housekeeping.
4

5.  Types Of Customers Expectation
 Friendliness
 Empathy
 Accuracy
 Professionalism
 Honesty
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6.  Factor That Influence Customer
Expectation
 Attitude
 Look
 Knowledge
 Motivation
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7.  Communicate With Customer
 Need
 Interest
 Concern
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8.  Give value of customer
 Relation Value
 Time Value
 Her / His Idea Or Thinking Is
Also Valuable
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9.  Own survey
1988 1991 2000 2018
 Cadbury
 1988 (78% were kids)
1991 (captors youth)
2001 (captors almost)
After (captors fully)
 Shubh aarambh
 Family
 Kya Swad He
Kuch mitha ho jai
 kiss me
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Thank You