Sophronia Knight has over 16 years of experience in healthcare administration, patient registration, surgical coordination, and customer service. She has a Bachelor's degree in Healthcare Administration and is proficient in Microsoft Office, Epic, medical billing and coding, and insurance verification. As an experienced Office Manager, she coordinates elective surgeries, increases revenue collection, and navigates insurance systems.

1. Sophronia Knight
1031 Davison Place  Baldwin, NY 11510  Sophronia.Knight@gmail.com  718-614-9356
Office Managerwith over 16 Years’ Experience in Healthcare Administration, Patient Registration, Surgical
Coordination, and Customer Service.
DEDICATED ● ORGANIZED ● GOAL ORIENTED ● TEAM BUILDER
SUMMARY OF QUALIFICA TIONS
 Office Manager with over 16 years’ experience coupled with a BS in Healthcare Administration.
 Extensive insurance knowledge, including verification, precertification and payor contracts.
 Acts as a liaison between patients, physicians, ancillary and administrative departments, and clinical staff.
 Excellent interpersonal skills to build and maintain long-term, constructive relationships with patients,
colleagues, medical staff, insurance providers, and others.
 Exceptional written communication and verbal presentation skills to effectively convey information to
audiences from diverse backgrounds and at all organizational levels.
 Knowledge of ICD-9 , ICD-10 and CPT codes
EDUCATION
BACHELOR OF SCIENCE IN HEALTHCARE ADMINISTRATION
UNIVERSITY OF PHOENIX
SELECTED PROFESSIONAL DEVELOPMENT,ASSOCIATION,& TECHNOLOGY
 Medical Billing & Coding
 Current Member, New York State Society of Orthopedic Executives
 Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
 Epic Trained
CAREER ACHIEVEMENTS
 Coordinate more than 100 elective surgical procedures annually with patients
 Played key role in increasing revenue by collecting OON payments in the office
 Navigated insurance pre-certification and fee negotiation systems, managed payroll, disciplinary actions and
maintained physician calendar.
 Implementing, and monitoring performance initiatives goals
 Monitored physician’s schedule, increase patient access,and determine opportunities to improve efficiency
 Process travelreimbursements and schedule travel
 Scheduled and prepared records for legal team such as depositions
 Processed and maintained physician’s license and DEA
 Led seamless transfer of all patient records into the new EMR system-EPIC
 Maintain OR block time
PROFESSIONAL EXPERIENCE
HOSPITAL FOR SPECIAL SURGERY New York, NY
OFFICE MANAGER April 2004- Present
MEDICAL SECRETARY May 1999-2004