1. Sony Vincent P
Mobile : +91 9995467485
E-mail:sonypvincento@gmail.com
Sonyvincent1989@gmail.com
sonyvincent1989@hotmail.com
Current Location: India
Career Objective:
Looking for a job in IT field, specialized in Networking/ Administration/IT sales & Marketingin an
esteemed organization where I can utilize my knowledge and experience to resolve the technical problems
Career Highlights:
 A Competent Professional with 3+ years of experience in IT Service Industry.
 Worked as IT sProject executive inDiebold Systems Pvt Ltd., India
 Worked as IT Support & Sales Coordinator in Tetra Security Systems Est.,Abu Dhabi,UAE
 Constant Adherence to Service Level Agreement and Quality Guidelines.
 Dedication to exceptional end user Service; Able to cultivate positive rapport and nurture relationships
by offering services beyond expectations.
 Prioritizing and managing many open cases at one time
 Ability to work in an energetic and dynamic environment, with openness to the demands and rewards of
a 24x7 workplace.
 Working continuously on a task until its completion
 Good Communication and Presentation skills.
 Responding within agreed time limits to call-outs.
 Testing and evaluating new technologies.
 Investigating user problems, identifying their source, determining possible solutions.
 Ability to work individually and as a complete team player.
Certifications:
A+, N+, MCSA
Professional Profile:
Roles:
 IT Project Executive - (August 2011 – October 2014) – Diebold Systems Pvt Ltd, India
 IT Support & Sales Coordinator (February 2016 – September 2016) – Tetra Security Systems Est.,UAE

2. IT Project Executive – Diebold Systems Pvt Limited
 Worked for the project of Union Bank of India.
 Monitoring All the ATMs under Union Bank of India in a particular region through websites
offered by both Diebold & UBI.
 Coordination with all UBI Branches with Service Engineers
 Providing support for ATM & Lobby Banking Machines Installation and dismantling.
 Site visiting and submitting report to the manager on regular basis.
 Troubleshooting system and network problems and diagnosing and solving hardware or
software faults.
 Installing and configuring computer hardware operating systems and applications.
 Conducting electrical safety checks on the machines and premises.
 Ensure Cash Reconciliation Reports are submitted by Cash Replenishing Agency on time to
Bank.
 Monthly collection for the services that rendered to the bank.
 Following diagrams and written instructions to repair a fault or set up a system.
IT Support & Sales Coordinator – Tetra Security Systems Est.
 Coordinating the sales and marketing of IT products.
 Assisting in the installation of CCTV Systems and other ELV Systems
 Customer Site visiting and checking requirements and visiting the same site again after
completion of projects.
 Submitting daily work reports and weekily reports to the GM
 Preparing quotations as per the requirements
 Collecting Purchase orders and payments
Knowledge Experience &Certifications:
 Operating Systems : Windows 98, 2000, XP, Vista, Seven, 8, Linux, Mac.
 Packages : MS Office (Excel, PowerPoint Word), Open Office.
 Databases : MS Access, SQL Server, MySQL.
 Program Language : C,C++,HTML, Dot Net(VB),PHP, Java
 Mail Clients : Outlook, Outlook Express, BlackBerry Mail, Thunderbird
 Hardware : Experience in Assembling, Troubleshooting.
 Routers : Series Routers
 Switches : Catalyst 1900, 2900 series switches.
 Routing Protocols : EIGRP, RIP,OSPF
 Modems : Huawei, Linksys, iball, Dlink, Belkin
 Firewalls : Fortigate Firewall, Sonic Firewall
 Servers : HP Proliant ML 350 G6, HP ML150, HP TC 2120 INTEL 2.6 GHZ,
IBM SystemX 3400M3.

3. Experience in Support Software’s & Tools:
 Prognosis (Monitoring Tool)- For live monitoring of ATM incidents
 EMS Site (Monitoring Tool)- For the monitoring of ATMs which is not live. It only portrays serious
issues
 EMS Plus(Call Logging Site)- For logging the complaints
 Finacle (Cash Balance Checking site) – For checking the cash status of ATM
Highest Educational Qualification:
Sikkim Manipal University, Sikkim
March 2015(Course Completed)
Master of Computer Application
(Distance Education)
Mahatma Gandhi University, Kerala
March 2010
Bachelor of Computer Application
Personal Traits:
 Able to understand situations from different levels and perspectives.
 Enjoy the challenges of learning and applying knowledge.
 Diagnostic ability, to go to the core of the problem.
Personal Profile:
Name : Sony Vincent P
Date of Birth : 13-December-1989
Sex : Male
Marital Status : Single
Nationality : Indian
Passport No : J31220120
Expiry Date : 22/02/2021
Declaration:
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the
responsibility for the correctness of the above-mentioned particulars.
Sony Vincent P