SocialSurvey empowers businesses to drive employee behavior while improving customer experience, online reputation and revenues. Its unique, player-integrated approach to customer feedback yields powerful CX insights while amplifying online reviews, marketing automation and local search rankings.

1. SocialSurvey
Experience Management Platform

2. SocialSurvey
connects to your
transaction data

3. We survey all your
customers

4. You can use SMS or
email to send the
survey request

5. The white-labeled
survey looks like it's
coming from the
agent

6. The survey templates
are customizable,
humanized with the
agent's name and
photo

7. You can ask as many
questions as you'd
like, but we
recommend keeping
it simple

8. If you want to ask
questions about the
process, those can be
left out of the agent's
overall score

9. SocialSurvey's
automated workflow
separates happy from
unhappy customers

10. For happy customers,
we collect and share
their sentiment online

11. For unhappy customers,
automated complaint
resolution apologizes
and quickly escalates
to the right people

12. SocialSurvey creates
profile pages for your
agents, offices, region,
and whole company

13. We pull third-
party reviews into
one feed, located
in the Dashboard

14. This hierarchy
means that an agent
may have 40 reviews,
but the company
has 40,000 reviews
overall

15. When sharing reviews,
we link back to your
website to drive more
traffic and trust
to your business

16. We can give you
a widget/ API so all
those reviews are being
pulled to your website
in an optimized way

17. This helps you
rank highly
on search

18. After a happy customer
completes a survey, a
secondary workflow
can automatically open
your local GMB page so
they can write another
review

19. That means when
people are searching
for your service in
every market,
you win

20. Other workflows
include surveying
partners, such as a realtor
or mortgage professional.
This expands your ability
to win more business
and get more data

21. Agents on our platform
report an average of
14% growth in business.
The average review
is shared online
8 times

22. With SocialSurvey,
you own your data. Use
the True Voice of your
customers to tell your
company story at scale

23. Show your customers
appreciation by
replying to reviews
from within the
Dashboard

24. Admins can
set permissions
about replying.
For example, an agent
can't respond to
reviews under 4 Stars.

25. SocialSurvey can also
send employee
surveys to improve
culture, recruiting and
retention efforts

26. SocialSurvey can
also manage your
business listings across
100+ different
websites, from one
place

27. SocialSurvey can
also monitor what
your employees are
saying on social
media, from one place

28. Learn more at
socialsurvey.com