It covers all the important concepts and has relevant templates which cater to your business needs. This complete deck has PPT slides on Incident Management Magnifying Glass Priority Matrix Process Resolution Assignment Framework Responsibilities with well suited graphics and subject driven content. This deck consists of total of twelve slides. All templates are completely editable for your convenience. You can change the colour, text and font size of these slides. You can add or delete the content as per your requirement. Get access to this professionally designed complete deck presentation by clicking the download button below. https://bit.ly/3ekgy1v
2. 2
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Incident Management Icon
Inside Magnifying Glass
3. 3
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Business Department User Group
VeryUrgentNormalPriorityNotsoUrgent
System
failure
System
failure
System
failure
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here
URGENCY
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Incident Management Priority Matrix with Very Urgent and User Group
4. Incident Management Process with Escalation and Resolution
4
• Satisfaction feedback
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01
• Closure
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02
• Resolution
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03
• Assignment or Escalation
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04 • Investigation & Diagnoses
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05
• Incident Logging
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06
• Incident Identification
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5. Incident Management Process with Identification and Closure
5
Ongoing
Communication
& Monitoring
Incident Identification
Incident Logging
Initial Investigation & Diagnosis
Assignment or Escalation
Resolution
Closure
Customer Satisfaction Survey
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6. Incident Management Response Design Framework
6
Prepare
• Run Simulations to
train the team
• Escalate events from
existing systems
Assess
Enrich and evaluate events
against
• Best Practices
• Regulatory
requirements
• Threat intelligence
Coordinate efforts
• Assign tasks
• Share incident status
• Report on progress
Manage Mitigate
Take action and refine
process
• Implement mitigation
• Document
performance
• Conduct post -
mortems
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7. Incident Management Team Roles and Responsibilities
7
Personal Assistant
CIO
Information
Security
System
Development
Service Delivery
Service
Architecture
Application
Management
Infrastructure
Management
Data Centre
Management
Change
Evaluation
Testing
Development
Projects Office
CSI Manager
Change
management
Incident
Management
Service Desk
Supplier
Relationship
manager
Business
Relationship
Manager
Capacity
manager
Demand Assistant
Financial Analyst
Enterprise
Architecture
Continuity Manager
Availability
manager
Security
Operations Centre
Service
operations Centre
Network
operations Centre
Data Centre
Management
Network
Administrators
Database
Administrators
System
Administrators
ITSM Systems
Support
Enterprise
System Support
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8. 8
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Incident Management with
Gear and Risk Icon
9. Incident Management Workflow with Response and Diagnosis
9
• Identify the Incident
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Incident
Identification
• Register the Incident
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Logging
• Categories the severity Incident
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Categorization
• Prioritize whether high
,low or medium
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Prioritization
• Prepare a response plan
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Response
• Register the Incident
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Diagnosis
• Implement the response plan
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Escalation
• How much escalation is
needed
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Resolution
and recovery
• Closure and feedback
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Closure
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10. IT Incident Management Strategy with Service Design and Operation
10
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ITIL
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11. Types of Incidents and Their Management
11
Major Incidents
Mention incident here
Mention incident here
03
Major Incidents
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02
Major Incidents
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01
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12. 12
Address
# street number, city, state
Contact Number
0123456789
Email Address
emailaddress123@gmail.com
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