Total Quality Management Powerpoint Presentation Slide

Total Quality Management
Your Company Name Here
1

Content
2
Introduction
• TQM Pyramid
• TQM Model
• Elements of Quality Management
• Determinants of Product/ service Quality
• Importance of Good Quality
• Consequences of Poor Quality
Principles & Certification
• General principles of TQM
• ISO Certification
Tools of Quality Management
• Pareto Chart
• Flow diagram
• Fishbone diagram
Data Analysis
• Root Cause Analysis
• Opportunity Analysis
• Timeline Analysis
• Force Field Analysis
• SIPOC Analysis
• Five Why Analysis
• FMEA Analysis
• Musts & Wants
Quality Control
• Control Chart
• Quality Maintenance Checklist
Cost of Quality
• Costs of Quality
• Quality cost report

Introduction
3
TQM Pyramid
TQM Model
Elements of Quality Management
Determinants of Good Quality
Importance of Good Quality
Consequences of Poor Quality

TQM Pyramid
4
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needs and capture your audience's attention.
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and capture your audience's attention.
Customer
Driven
Values
empowerment
Continuous Improvement
Ownership
Management Support
Mission planning vision
Rewards and Recognition
Training,Teams,Awareness
Empowerment, Partnership
Measurement Information
SPC,Cost of Quality, Documentation,
Reporting,Testing,Tools,Prevention
TQM
Culture
Leadership
Involvement
Process Quality
This Pyramid Shows The
Key Steps An
Organization Has To
Follow To Achieve The
Optimal Quality Levels.
You Can Alter These
Steps As Per Your
Requirements.

TQM Model
5
Customer Focus
Planning Process
Process Management
Total Involvement
Process Improvement
TQM
Continuous
Improvement
Below is the TQM model
showing the various
aspects undertaken to
ensure the quality
standards. You can alter
these aspects as per
your needs.

6
Customer Focus In TQM
Option 1
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Option 2
Option 3
Option 4
Option 5
Option 6

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Planning Process In TQM
2017
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2016
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2015 2018
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Process Management In TQM
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2014
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2018
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2017
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2016
2015
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9
Business Process Improvement
Quality Improvement Team
Total Participation
Systematic Problem Solving Focus
Statistical Quality Control
Customer Focus

Involvement Of People
10
This principle recognizes that an organization is
nothing without its staff.
That their abilities should be used to full effect
for business success.

Continuous Improvement
Competitive Benchmarking
Employee Empowerment
Team Approach
11
TQM Elements

Determinants Of Product Quality
12
Characteristics of the product
Performance consistency
Resistance and long life of the product
Evaluation of quality & reputation
Injury risk
Design, touch, taste, Fitting, Finishing
Some additional features
Product Quality
Performance
Reliability
Durability
Evaluation
Safety
Aesthetics
Special Features

Determinants Of Service Quality
13
Determinants Qualities Required
Reliability Consistency of performance and dependability
Responsiveness Willingness or readiness of employee
Competence Required skills and knowledge
Access Approachability and ease of contact
Courtesy Politeness,respect,consideration,friendliness
Communication Keeping customer informed
Credibility Trustworthiness,believability,honesty
Security Freedom from danger, risk or doubt
Understanding/knowing customer Understand the customer’s needs
Tangibles Physical evidence of the service

Importance Of Good Quality
14
Product
Liability
Company
Reputation
Higher Productivity
Higher Price
Improved Quality
Increased profit
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Lost Revenue Lost Customers Increased Costs
Lost Productivity Lower Profits Damaged Brand 15
Consequences Of Poor Quality
Poor Quality = Increased Business Risk
Quality Gap: High Cost Of Failure

16
Principles
&
Certification TQM Principles
ISO Certification

TQM Principles
17
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it to your needs and capture your
Customer Focus
Leadership
Involvement of People
Process Approach
Strategic Approach
Continual Improvement
Decision Making
Supplier Relationship
Principles

ISO Certifications
18
ISO Certification
ISO-9001
• Helps Organization to produce Desired Outcome
• Ensures Ongoing Controls
• Enhance Customer Satisfaction by meeting Customer requirement
ISO: 14001
• Helps Organization to reduce waste handling cost
• Enhance branding of Organization
• Increases profitability by saving energy
ISO-27001
• Manages and minimizes risk exposure
• Helps you to comply with other regulations
• Provide you with a competitive advantage
ISO-22301
• Flexibility during disruptions
• Competitive advantage
• Cost savings
• Maintain optimum client delivery level
ISO-29990
• Competitive advantage
• Helps in establishing company quality model
• Increases market presence
• Global marketability
We have listed down the
major certifications wrt to
the quality standards
which an organization
can attain. You can
choose the relevant one
and grey out the rest.

Tools of Quality Management
19
Pareto Chart
Flow Chart
Fishbone Diagram

Pareto Chart
20
0%
2%
4%
6%
8%
10%
12%
0
1
2
3
4
5
6
7
8
9
10
0 1 2 3 5 4 5
Pareto Chart
Obesrvation
Number
Of
Defects
This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
common tool used in ensuring
quality standard in the
products. Pareto chart would
help in indicating the
percentage of defects occurred
over a period of few
observations. This would be
help in estimating whether over
a time period the defects are
reducing or not

Flow Chart
21
Start
Define Collection
Elements
Specification
Required
Define
specification
Yes
No
Create
Collection Plans
Create Quality
Results
Report and
analyze results Stop
Perform
Transaction
Flow chart is another tool
used in maintain quality
standards. This helps in
creating a flow for the
activities to be followed. We
have given an example, you
can edit these data points as
per your requirements.

Fishbone Diagram- Cause/ Effect Relationship
22
Cause 1
Cause 2
Cause 3
Cause 4 Cause 6
Cause 5
Cause 7
Cause 8
Cause 9 Cause 11
Cause 10 Cause 12
Description 1 Description 2 Description 3
Description 4 Description 5 Description 6
Problem Quality
/ Feature
Below is the fishbone
diagram establishing a cause
effect relationship indicating
the effect various causes
might have on the product/
service quality. You can list
down the causes and there
effect in the below diagram
as per your requirements

23
Data & Analysis
SIPOC
Analysis
Opportunity
Analysis
Root Cause
Analysis
Timeline
Analysis
Force Field
Analysis
FMEA
Analysis
FMEA

Root Cause Analysis (1/2)
24
Material
Cause
Cause
Measurement Machine
Cause
Cause
Management
Cause
Man
Cause
Method
Effect
This analysis helps in
establishing a cause-effect
relationship wherein you will list
down the causes of the defects
and the effect it will have on the
final offering. We have listed
down 6 broad categories to
figure out the causes, you can
edit these as per your
requirements.

Root Cause Analysis (2/2)
25
Possible Cause
20%
Weight
Cause 1
30%
Weight
Cause 2
40%
Weight
Cause 3
50%
Weight
Cause 4
20%
Weight
Cause 5
What How Who When Status
Text Here Text Here Text Here Text Here Text Here
This analysis helps in
establishing a cause-effect
relationship wherein you will list
down the causes of the defects
and the effect it will have on the
final offering. We have listed
down 6 broad categories to
figure out the causes, you can
edit these as per your
requirements.

Opportunity Analysis
26
Goals
Importance Ability to Complete
Low Medium High Low Medium High
Description
Description
Description
Description
Description
Description
This Specify the
opportunities in the
below table wrt to quality
and also mention their
importance and the
ability of the company to
complete the same.

Timeline Analysis
27
Yield
Units
JAN
93.5%
125
FEB
95%
204
MAR
98%
238
APR
98%
338
MAY
91%
423
JUNE
91%
520
Process Change
Provide a timeline for the
completion of units
manufactured on a
monthly basis. This
would help in estimating
whether or not we are
meeting the targets

Force Field Analysis
28
Example 1
Example 2
Example 3
Example 1
Example 2
Example 3
Restricting Force
Driving Force
Problem
Needs to be
solved
Mention below the
driving and restraining
forces in achieving the
milestones set by the
firm.

SIPOC Analysis
Process Project Name
Date
Prepared by
Notes
Suppliers Inputs Process Outputs Customers
Provider I/P description I/P Requirements O/P Description O/P Requirements Recipient of output
29
End
Boundary
Step 1 Step 2 Step 3 Step 4 Step 5
Start
Boundary
See High Level
Process Steps
Below
This analysis is used to
document a business
process from beginning
to end. It provides a
high level overview of
the process.

5 Why Analysis
30
Problem / Defect
Answer What Caused
The Specific Situation
Answer Why The Problem
Wasn’t Detected
Answer What
System Failed
1st WHY?
2nd WHY?
3rd WHY?
4th WHY?
5th WHY?
Below is a table showing a
problem with its various
root causes. You have list
down the defect and with
the help of below analysis
table arrive at the root
cause of the problem in
order to rectify the same.

Failure Mode Effect Analysis (FMEA)
Failure Modes Effects Analysis(FMEA)
Calculation of Risk Preference Number (RPN)
Failure
Mode
Severity
(1-lowest,10-highest)
Probability of
occurrence
Probability of detection
RPN
A 5 7 4 140
B 6 3 5 90
C 4 5 2 40
Since A has highest priority as it has highest RPN value
FMEA
31
FMEA) is a step-by-step
approach for identifying all
possible failures in a design, a
manufacturing or assembly
process, or a product or service.
RPN helps in indicating the
failures which have high risk
impact. The one’s with high RPN
are given priority.

Musts & Wants
Must have Want to have
Must covers all those key inputs which are essential
for an effective solution
Wants covers those non essential inputs which you
want to include
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32

33
Cost of Quality
Cost of Quality
This slide is 100%
Quality Cost Report
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Quality Cost Report
Comparison
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Cost of Quality
Prevention Cost
The cost of any action taken to
investigate ,prevent or reduce
the risk of a non conformity
Appraisal Cost
The cost associated with measuring
,checking or evaluating products or
services to assure conformance to
quality requirements
Internal Failure Cost
The cost incurred when
products and services do
not conform to specification
External Failure Cost
The cost incurred when products
and services do not conform to
specification
Cost of Conformance Cost of Non-Conformance
34
Below slide indicates
the four broad
categories of quality
cost which have an
impact on the company
performance.

Quality Cost Report
Types of Cost Quality Cost Percentage of sales
Prevention Cost
Type 1 35,000
10%
Type 2 10,000 45,000
Appraisal Cost
Type 1 20,000
2.7%
Type 2 30,000 50,000
Internal Failure Cost
Type 1 50,000
5%
Type 2 12,000 62,000
External Failure Cost
Type 1 25,000
7%
Type 2 30,000 55,000
35
On the basis of various
costs, a quality cost
report is prepared
which comprises of the
amount each cost has
on the overall product.

Quality Cost Report (Comparison)
Year 1 Year 2
Amount Percent Amount Percent
Prevention Cost 00.00 00.00 00.00 00.00
Appraisal Cost 00.00 00.00 00.00 00.00
Internal Failure Cost 00.00 00.00 00.00 00.00
External Failure Cost 00.00 00.00 00.00 00.00
Total Quality Cost 00.00 00.00 00.00 00.00
Total Sales 20,000 25% 10,000 15%
36

37
Quality Control
Control
Chart
Quality Maintenance
Check sheet
Quality Maintenance
Check List

Quality Control Chart
0
1
2
3
4
5
6
7
8
9
Defect
Rate
Months
Anatomy of Control Chart
CL
Lower control limit
Process Improvement
LCL
UCL Upper control limit
Center line
Unstable trend
38
Process change
We have created a control
chart which specifies the
defect rate along with their
control limits. This would
help in controlling the
defects in the product and
ensure good quality.

Quality Control Check sheet
Name of data recorder
Location
Data collection date
Defect
type/event
Occurrence
Dates
Total
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
Description 1 9 8 3 20
Description 2 1 4 5
Description 3 10 10
Description 4 3 6 9
Description 5 4 8
Description 6 6 1 7
Description 7 3 3 6
Description 8 2 2 4
Description 9 5 5
Total 0 13 6 20 11 4 0 74
39
This is a table highlighting
the defects found and their
count. This would help in
estimating the numbers of
defects occurring on a daily
basis so that corrective
actions can be implemented
instantly.

40
Quality Management Dashboard
Purpose and Overview
Provide an overview of the process
you plan to plan to employ to
manage quality, describing the
items below at a high level Include
a problem definition or statement
and any relevant background
information
Scope
This section reference any standard
and guideline that will be used on the
project ,and addresses how
compliance with these standards and
guidelines will be determined and to
which project deliverable they will
apply. The project deliverables are
then evaluated against these criteria
before they are formally approved
Roles and Responsibilities
Describe who will be involved in the
quality management process. What
roles and teams will be required? If
so how often
Metrics and Tools
This section describe the product
and project and process metrics
that will be captured and mentioned
for project and any tools that will be
used to do so
Review and Audit Plan
This section specifies the schedule,
resources and methods to be used in
conducting project review and audits
Corrective Plan
Provide a high level description of planned
procedure used to prevent ,track or resolve
problems or issues identified in project
processes detected in QA reviews of this
project or previous similar projects. Use an
error report form
40

Time
10:15 To10:30
Coffee
Break
41

Bar Chart
43
0
10
20
30
40
50
60
70
80
90
100
FY' 12 FY' 13 FY' 14 FY' 15 FY' 16 FY' 17 FY' 18
Sales
in
percentage(%)
Financial years

Rader chart
44
• Product 01
• Product 02
Jan
Feb
Mar
Apr
May
Jun

Bubble Chart
45
0
10
20
30
40
50
60
70
0 10 20 30 40 50
This graph/chart is linked to excel, and changes automatically based
on data. Just left click on it and select “Edit Data”.
• Product 01
• Product 02
• Product 03

Stacked Bar
46
100
80
-50
-30
90
65
-56
-25
-100-90 -80 -70 -60 -50 -40 -30 -20 -10 0 10 20 30 40 50 60 70 80 90 100
Unit Count
• Product 01
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• Product 02

Clustered Column
47
0
10
20
30
40
50
60
70
80
90
100
Jan Feb Mar Apr
Sales
in
Percentage
(%)
Financial Year 2017
• Product 01
0
10
20
30
40
50
60
70
80
90
100
Jan Feb Mar Apr
Sales
in
percentage(%)
Financial Year 2017
• Product 02

Scatter Chart
48
5
20
10 9
35
15
30 30
56
$0
$10
$20
$30
$40
$50
$60
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
X-Values
Y-Values
• Product 01

Donut Pie Chart
49
Product 03
audience's attention. Product 02
Product 01
Product 04
40%
30%
20%
10%

Open High Low Close
50
0
10
20
30
40
50
60
70
05-06-2017 06-06-2017 07-06-2017 08-06-2017 09-06-2017
Close
High
Low
• Product 01

Area Chart
51
0
10
20
30
40
50
60
70
80
90
100
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
In
Percentage%
Financial Year 2016
• Product 01 • Product 02

53
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capture your audience's
attention.
Vision
attention.
Mission Goal
attention.
Vision
&
Mission

Charily Doe
attention.
Mary Clark
attention.
Emily Parker
attention.
Peter Smith
attention.
54
Our Team
Graphic Designer Web Designer
Marketing Head
Financial Advisor

55
Text Here
Text Here
Text Here
01
02
03
About Us

56
Awareness
Quality
Success
Our Main Goals

Comparison
57
vs
55%
Male
45%
Female

Dashboard
58
0%
50%
100%
75%
0%
50%
100%
50%

Financial
59
attention.
attention.
attention.
45%
Euro
85%
Dollar
30%
Pound

60
Quotes
“ The value of an
IDEA LIES IN the
using of it.”
- Thomas Edison
“ MOTIVATION is
man your
DREAMS put on
work clothes.”
“ I’m
CONSERVATIVE,
but I’m not a nut
about it.”
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- Thomas Edison - Benjamin Franklin - George .W. Bush

Timeline
61
2017
2016
2015
2014
Start
Today

Puzzle
62
04
01
02
03
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attention.
attention.
attention.
attention.

Our Target
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63

Location
64
USA
80%
35%
South America
Africa
20%
Australia
15%
Asia
30%

Circular
65
01
02
03
04

Venn
66
02
01
03
attention.
attention.
attention.

Mind Map
67
Adapt it to your needs and capture
your audience's attention.

Silhouettes
68
01
02
05
04
03

Hierarchy
69
Name Here
Designation
Name Here
Designation
Name Here
Designation
Name Here
Designation
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section.
section.
section.
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icons section.

70
IDEA
Creation

Magnifying Glass
71
01
02
03
04
05
attention.
attention.
attention.
attention.
attention.

72
Thanks
for your Business
Address
# street number, city, state
Contact Numbers:
0123456789
Email Address:
emailaddress123@gamail.com

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