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Consumer
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Flow Chart
Your Company Name
Template 1
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Reports to Clients
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Monitoring & Measuring
System
Problem Solving
Service
Outputs
Client Requirements Standard / SLA Processes
Text Here
Feedback
2
Template 2
Tier 2 Support Tier 3 Support Tier N SupportIT Service Desk (Tier 1)
Etc.
Investigate
& Remediate
Resolved Within
Threshold?
Investigate
& Remediate
Resolved Within
Threshold?
Log & Classify
Incident
Resolved Within
Threshold?
Close Incident
Initial
Support
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Template 3
Escalation Intervention
Open a Case ResolutionInvestigate &
Remediate
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Template 4
Case Logged with Service
Desk Analyst
First Time
Fix Attempted
Allocate to Appropriate Service
Desk Analyst / Further
Investigation
Attempt Fix/ Update
and Annotate Case
Monitor Case with
Escalation Team
Close Case
Exhaust Service Desk
Knowledge-Escalate
Case
Successful Solution and
Customer Informed
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Register Incident
Process Service
Request
Immediate Incident
Resolution by 1st
Level Support
Carry Out Incident
Management
Reporting
Monitor and Escalate
Incidents
Maintenance of
Support
Knowledge Base
Analyse and
Resolve Incident in
2nd Level Support
Close and
Evaluate Incident
Text Here
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90 110
140
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370
0
50
100
150
200
250
300
350
400
450
500
550
600
FY 01 FY 02 FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 FY 09
InMillion
Product 01
Product 02
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Meet Our Team
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Comparison
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Male
85%
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55%
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Financial
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28%
2018
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Post it
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Lego
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Consumer Service Process Flow Chart PowerPoint Presentation Slides

  • 2. Template 1 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Reports to Clients Text Here Monitoring & Measuring System Problem Solving Service Outputs Client Requirements Standard / SLA Processes Text Here Feedback 2
  • 3. Template 2 Tier 2 Support Tier 3 Support Tier N SupportIT Service Desk (Tier 1) Etc. Investigate & Remediate Resolved Within Threshold? Investigate & Remediate Resolved Within Threshold? Log & Classify Incident Resolved Within Threshold? Close Incident Initial Support This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 3
  • 4. Template 3 Escalation Intervention Open a Case ResolutionInvestigate & Remediate This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 4
  • 5. Template 4 Case Logged with Service Desk Analyst First Time Fix Attempted Allocate to Appropriate Service Desk Analyst / Further Investigation Attempt Fix/ Update and Annotate Case Monitor Case with Escalation Team Close Case Exhaust Service Desk Knowledge-Escalate Case Successful Solution and Customer Informed This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 5
  • 6. Template 5 Text Here Register Incident Process Service Request Immediate Incident Resolution by 1st Level Support Carry Out Incident Management Reporting Monitor and Escalate Incidents Maintenance of Support Knowledge Base Analyse and Resolve Incident in 2nd Level Support Close and Evaluate Incident Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 6
  • 8. Stacked Column 40 40 60 80 100 120 140 180 200 90 110 140 170 206 230 260 270 370 0 50 100 150 200 250 300 350 400 450 500 550 600 FY 01 FY 02 FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 FY 09 InMillion Product 01 Product 02 8This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
  • 9. Meet Our Team Designation This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Name Here Designation This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Name Here Designation This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Name Here 9
  • 10. Comparison 10 Male 85% This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Female 55% This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 11. Financial 48% 2016 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Minimum 17% 2017 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Medium 28% 2018 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Maximum 11
  • 12. Post it 12 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 02 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 03 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 04
  • 13. Puzzle 01 02 03 04 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 13
  • 14. Lego This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 14 0403 02 01
  • 15. 15 Thank You Address: # street number, city, state Contact Numbers: 0123456789 Email Address: emailaddress123@gmail.com