1. Sudip Banik
Anil SuperMarket, House Number- 19-1/2 (opp.Masjid) ,Kalyanpuri Colony,Uppal,Hyderabad-39
Contact: +91 8897219203 / +91 7095181929 / +91 9153024683 ; Email: sudip.jhuma2014@gmail.com
Dear Sir/Ma’am,
I am submittingherewithmyresume foryourperusal andconsiderationforthe positionvacantinyourorganization.
To describe myself inanutshell,Iam systematic,organizedandhardworking;readytotake upany challenge of life
abreastwiththe latesttrendsanda teamplayerwithexcellentcommunicationskills.
Reviewof mycredentialswill indicatethatIam a qualified NetworkEngineerwithan experience ofmore than 6 years
in troubleshooting,testinganddesigningsolutions;currentlyspearheadingas Voice Engineerwith Magna Infotech,on
Avaya India.I am seekingachallengingjobthatwouldsynergizemyskillsandknowledge withthe objectivesof the
organization.
My core competenciesincludetroubleshooting AvayaS8700 mediagateways, recording solutionslike NICE,reporting
solutionslike CMS,ASA, MM, AVP and VOIP.Beinga dedicatedandfocused individual,Iamdeterminedtoaddvalue to
the organizationIworkfor, throughmyexceptional knowledgeandlearningability.
My basicobjective istohone inmyskillsforcomprehensivepersonalitydevelopmentandbe anepitome of trustand
reliabilityinthe corporate world.Myprime goal isto understandprofessionalenvironmentandcapitalize on
opportunities.
I am confidentof makingvisible contributionforthe growthof the organization.I'dappreciate the chance tomeetwith
youin persontodiscussas to howI couldbe a vital part of your organization.
Thankingyou,
Yours sincerely,
SudipBanik

2. Sudip Banik
Plot24, House Number17-49 , BankColony,Uppal,Hyderabad-39
Contact: +91- 7799129123 / 9153024683 ; Email: sudip.banik@live.com
VOICE NETWORK ENGINEER
Seeking challenging assignmentswithan organization of reputeacrosstheindustry
SUMMARY OF SKILLS
 Designinga solutionfor new customer.
 Capacity Management/ ProblemManagement/ IncidentManagement
 Creation/ modification of dial plan as percustomer requirements.
 Administeringandconfiguringvarious gateways, G650 or G450 port networks
 Administrating& ConfiguringCTI links,Tenant,COR and COS.
 ConfiguringSIP,H.323, and ISDN trunks.
 Administeringvariouscircuit packs (DS1, Digital card, Analog card, etc.) and IP interfaces(CLAN,Med-Pro,VAL,
IPSI).
 Firmware up gradation for various circuit packs. (IPSI, CLAN,Med-Pro,VAL, DS1,etc).
 Troubleshootingcall drops, one way audio and other voice quality problems.
 Communicationinterface linksconfigurations(MIS, Audix,etc).
 Location based ARS / AAR, UNIrouting configuration.
 IP Networkingregion/ IP codec setconfiguration.
 Integrating withthird party PBX via SIP or TDM.
 WritingContact CenterVectors, Configure VDNs.
 Configurationon Modular Messaging.
 AddingVoice Mails.
 TroubleshootingVMissue.
 Configurationon CMS. Like addition ofAgents , hunt group, VDN, UserID etc.
 Configurationof NICE Perform3.1, 4.1 Interaction Management & VerintV10, V11.
 NICE Call Recording.Adding stations,hunt groups, in extensionside,trunkside logger.
 ConfiguringTrunk Mapping, Channel mapping,Station mapping inNICE.
 TroubleshootingNICErelatedissues.
 Agents,Extension,Hunt group addition/ deletioninVerintV11 & V10.
 TroubleshootingVerintrecordingrelatedissues.
 ImplementedAIM(AgentInitiatedMonitoring) inVerintV11 & ROD (RecordOn Demand) in VerintV10.
CERTIFICATIONS AND TRAININGS
 CCNA– CISCOCERTIFIED NETWORKASSOCIATE (CSCO11477195)
 CCNAVOICE – TRAINING(15 DAYS)
 AVAYATELEPHONY – TRAINING(15 DAYS)

3. PROFESSIONAL EXPERIENCE
Magna InfoTech 04/2015 – Till Date
Sr. Voice Network Engineer
Client: Avaya India, Hyderabad
 Designinga solutionfor new customer.
 Capacity Management/ ProblemManagement/ IncidentManagement
 Creation/ modificationof dial plan as percustomer requirements.
 Administeringandconfiguringvarious gateways, G650 or G450 port networks
 Administrating& ConfiguringCTI links,Tenant,COR and COS.
 ConfiguringSIP,H.323, and ISDN trunks.
 Administeringvariouscircuit packs (DS1, Digital card, Analog card, etc.) and IP interfaces(CLAN,Med-Pro,VAL,
IPSI).
 Firmware up gradation for various circuit packs. (IPSI, CLAN,Med-Pro,VAL, DS1,etc).
 Troubleshootingcall drops, one way audio and other voice quality problems.
 Communicationinterface linksconfigurations(MIS, Audix,etc).
 Location based ARS / AAR, UNIrouting configuration.
 IP Networkingregion/ IP codec setconfiguration.
 Integrating withthird party PBX via SIP or TDM.
 WritingContact CenterVectors, Configure VDNs.
 Configurationon Modular Messaging.
 AddingVoice Mails.
 TroubleshootingVMissue.
Wipro Infotech 06/2011 – 04/2015
Voice Network Engineer
Project : Genpact India , Hyderabad
 SPOC for GENPACTlocations in five regions (USAmerica, Latin America, Europe,Phillipines& Dubai) .
 InstallingAvaya CommunicationManager 5.2.1 on Avaya MediaServersS83xx, 87xx and S88XX.
 ConfiguringAvaya MediaGateways G650 & G350 with compatible Avaya MediaServers.
 ConfiguringMedpro, VAL, Clan,IPSI, DS1 Cards and other Avaya TN Circuit Packs.
 ConfiguringPort-NetworkswithG650 Media Gatewaysand Avaya TN Circuit Packs.
 Remote Port-Networkadministration withG650 Media Gateways.
 UpgradingCM patch versionon MediaServers,installationof license and authenticationfile.
 Basic call center administrationwhich includesconfiguringCall FlowVector, VRT, Hunt Groups, AgentIDs,
Coverage Paths, AbbreviatedDialing,Holiday Table,Announcementsetc.
 Configuringdomesticand international circuits and definingincomingcall treatments for incomingcalls and public
unknown numbering,COR,Tenant, Auth-Codes,Route Patterns, Partition Route Tables, and ARS& AAR for
outbound calling.
 ConfiguringCMfor Syslog& AIM alertsand managing the centralizedAIM & Syslogapplicationserver for Voice
devicesmonitoring.
 MonitoringVoice devicesthrough centralizedAIMserversand Nice devicesthroughcentralizedSentinel server.
 Performinghealthcheckup, taking manual backup and release management(firmware upgradation of Avaya TN
Circuit Packs and patches up gradation of Media Servers) ofMedia Servers,MediaGateways,Avaya TN Circuit
Packs and EndpointInstruments.

4.  Basic maintenance of Avaya TN Circuit Packs, Avaya Media Gateway,Avaya MediaServersand Avaya TDM & IP
endpointsand troubleshootingontheir Alerts& Errors.
 Basic administration and troubleshootingofCMS for call reporting.Addition& modificationof AgentIDs, Skills,
VDNs, VECs& Trunk Groups,privilegesassignmenttoCMS Supervisorand Agent Trace enablement.
 Basic understandingon CDR serveradministration,creating profilesand managing reports.
 Basic administration of Nice & Verintcalls recording system.Addition& modificationofAgents,and TDM & IP
extensionsforcall recordingor call monitoringetc. Troubleshootingcall recording issuesonNice & Verint
recordingsolution.
 Basic configuration ofAvaya AES, adding subscriberstations for call recording,downloadingsystembackup &
restoringsame and license managementon AES through WebLM.
 Basic administration of Avaya Modular MessagingServer,creating subscriber,featuresassignmentto the
subscribers,configuringbackup attributes, performingsystemmaintenance and license management.
 Alarm monitoringsystem administrationwhich includesAIMfor fault & performance management,Multi Site
Administration,VOIPmonitoring & Network ManagementConsole,Sentinel forNice devicesandits components
monitoring,Syslog for monitoringthe configurationchangesthrough commands and Voice Adminfor the Nice &
Avaya License capacity management.
 Managementof Avaya Call ManagementSystem (Reports - Real-time,Historical,Integratedreports; Data
Archiving-push-pull etc.)
Infotronix Channel Pvt. Ltd. (Wipro Franchisee) 05/2008 – 06/2011
Voice Network Engineer
Project : Aircel India , Kolkata
 Avaya ProjectEngineer.
 Call centerestablishmentforthe newprocessescominginthe organization.
 GivingrecordingsolutiononNICE/Verintsetups.
 Installationof mediagateways G450, G650.
 Installationof ESS.
 ConfiguringTrunks(T1& E1).
 Vector/ VDN ConfigurationforProcessesinGenpact.
 DefiningNetworkRegions/Locationswhile establishingnew site.
 Planning,developing,coordinatingandassistingincompletionof scheduledvoice platformmaintenance.

5. EDUCATIONAL CREDENTIALS
 B.Sc in 2006
Calcutta University, Kolkata (55%)
 Std. 12 , 2003
Habra High School
West Bengal Council of Higher Secondary Education, 49 %
 Matriculation, 2001
Habra High School
West Bengal Board of Secondary Education; 73%
Personal Details
Name: Sudip Banik
Father Name: Dilip Banik
Mother Name: Late Krishna Banik
Date of Birth: 24th
October 1985
Hobbies: Listening Music
References: Can be produced on requirement
Declaration
I do hereby declare that the particulars of information and facts stated herein above are true, correct and
complete to the best of my knowledge and belief.
PLACE: Hyderabad
DATE: 20/07/2015 SudipBanik