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Its all about difficult people…
Your take on difficult people…
Your take on …….. people…
Difficult People - doesn’t sound good
During the course of presentation we will be referring them as
Why BAD APPLES?
Why not BAD PINEAPPLES?
A BAD APPLE can spoil the whole bunch
Attributes of BAD APPLE
Especially Troublesome and Difficult to work with
Someone who runs tapes in their own head – Poor Listener
Jealous
Insecure
Misfit for the Job – BAD Hiring
We all are humans then what makes some of us so difficult that every
other person finds difficult to work with them – BAD ...
Difficult people have
BEHAVIOURAL ISSUES.
ISSUES.
BEHAVIOURAL ISSUES.
ISSUES.
Extremely difficult to Identify
BEHAVIOURAL ISSUES
Explicit – Identifiable
Implicit – Hidden
Behavioural Indicators
A close look…
Explicit – Visible, identifiable
•Tardiness
•Complete disrespect for Time
•Not following Instructions
•Arrogant and rude
•...
Implicit – Hidden, not easily
identifiable, extremely difficult to trace
Implicit – Hidden, not easily
identifiable, extremely difficult to trace
Always create Good Impression in
presence of supe...
Implicit – Hidden, not easily
identifiable, extremely difficult to trace
Always highlight the close relationship of
trust ...
Implicit – Hidden, not easily
identifiable, extremely difficult to trace
Always put up a good Upfront but makes
team worke...
Implicit – Hidden, not easily
identifiable, extremely difficult to trace
Always try to pass the buck and often
very sugges...
Implicit – Hidden, not easily
identifiable, extremely difficult to trace
Always throw their weight around
Implicit – Hidden, not easily
identifiable, extremely difficult to trace
Bad Biting
Implicit – Hidden, not easily
identifiable, extremely difficult to trace
Seek praises, credits for work done by
others
Implicit – Hidden, not easily
identifiable, extremely difficult to trace
Always with Excuses and Justification
Implicit – Hidden, not easily
identifiable, extremely difficult to trace
Sneak peek into others work, what they
and what t...
Implicit – Hidden, not easily
identifiable, extremely difficult to trace
Above all they are always BUSY
MULTITASKING – Big...
The crux of the problem is not to
appraise personal productivity of
BAD APLLES, but to check how they
influences productiv...
BAD APPLE behaviour do not
contribute positively to the growth
of the organization, and has
adverse implications on
Overal...
All the employees MUST positively
contribute to the organization
Even one person not contributing
positively can have seri...
Any employee who does his/her
job BADLY is obviously a problem,
but the one who DRAGS DOWN
the work of others is
very DANG...
Human Behaviour
EMOTIONAL RESPONSE - Action
EMOTIONAL RESPONSE - Neutral
EMOTIONS = Energy in Motion
EMOTIONS = Disturbance (Negative)
PEACEFUL = BALANCED and STABEL ENERGY
FEELINGS = Perception ...
Understanding the BAD APPLE
behaviour enables to get CLOSE to
the problem thereby the solution.
Behavioural Issues
Behavioural Issues
They don’t like the work environment
Behavioural Issues
They don’t like the work environment
They don’t like their co-workers
co-
Behavioural Issues
They don’t like the work environment
They don’t like their co-workers
coThey don’t like their Superiors
Behavioural Issues
They don’t like the work environment
They don’t like their co-workers
coThey don’t like their Superiors...
Behavioural Issues
They don’t like the work environment
They don’t like their co-workers
coThey don’t like their Superiors...
Behavioural Issues
They don’t like the work environment
They don’t like their co-workers
coThey don’t like their Superiors...
Difficult people have Basic

PERSONALITY TRAITS
that are

incompatible
with the job
Misfit for the Job – BAD Hiring
A bad apple is
bad for
everyone
A BAD APPLE is a

SUBPAR EMPLOYEE
who causes an
EMOTIONAL DRAIN on
the people in the team, or
DRAIN RESOURCES, or

NEGATIV...
Bad Apples are
blessed with
BAD ATTITUDE
that wears downs
the overall
productivity
Nobody is perfect and as a
matter of fact perfection is not
expected at all times from
everybody

BUT
what is expected at ...
Bad to the CORE
BRUISED
BAD Apple isn’t someone who
makes the OCCASIONAL MISTAKE,
but has a DISTINCT ONGOING
PATTERN of certain type of
behaviour ...
APPLE is
BAD to the CORE or BRUISED
depends upon the
BEHAVIOURAL PATTERN – EMOTIONAL RESPONSE

DIFFICULT TO DIAGNOSE
BAD to the CORE
Distinct Ongoing Pattern
BRUISED
Occasional mistakes
ANNOYING BAD APPLES

Every organization MUST establish boundaries that keep employees
annoying behaviour to minimum
MENTORING
SHELTERING
Categories of BAD APPLES
GOSSIPER
GOSSIPER - Blabbermouth
GOSSIPER – Workplace Gossip
Highly unproductive
BACKSTABBER
Not Trustworthy
PASSIVE - AGGRESSIVE
Sins of Omission
Avoid written communication
WASTER
WASTER - TIME
WASTER - RESOURCE
NARCISSIST
Self Obsessed
Whistleblower
Comfortable, Easy Work Environment
Create Stress for others
AGONY AUNT
Defensive
Inflationary
LAZY BONES
COMBATANTS
Very argumentative
POISONER
Love CHAOS
Love to Criticize
BULLY
THE SLOB
Shabby and Unhygienic
THIEF
THIEF
Ideas
Misrepresent
WHINER
CAREER CLIMBER
High Aspiration & Low potential
Good Manipulators
JOB HATER
Eternally Miserable
SO MANY .... BAD APPLES
PROBLEMS do have
SOLUTIONS..
SOLUTIONS..
Assess
Identify BAD APPLE and their behavioural attributes
Provide JOB DESCRIPTION
Make them UNDERSTAND
Assign RESPONSIBILITY
Make them ACCOUNTABLE
Extend help when NEEDED
Give CONSISTENT Directions
Respect and Reward QUALITY WORK
And if NOTHING works.... then
works....
Withdraw all IMPORTANT ASSIGNMENT
Move them to Another DEPARTMENT or TEAM
Discuss IMPLICATIONS for their BEHAVIOUR
Issue them WARNING
BAD
GOOD
From BAD to GOOD is a TRANSITION
If they can be encouraged to
change their Attitude
If they can be Persuaded
If they can change the Work Habits
Only then we can extend HELP!
Behavioural Issues are difficult to trace
Every behaviour that a person exhibits
Is MOTIVATED by
Something……
People either act out their EMOTIONS
By taking ACTIONS to achieve a certain OUTCOME
Or
They have deeply ingrained HABBIT, ...
DEALING with BAD APPLES
FOCUS on the PROBLEM
Why the PROBLEM needs to be RESOLVED?
What can be done for IMPROVEMENTS?
How the person concern think...
BAD APPLE tendency
To the CHANGE the Topic
To highlight their own concerns
To Emotionally blackmail
To Blame others
To be ...
REMEMBER
Avoid CONFRONTATION
Avoid all DEVIATION
Avoid all ANNOYANCE
ALLOW

BAD APPLE to SPEAK
TRANSITION
BAD to GOOD
Reference:

BAD APPLES
By Brette Mcwhorter Sember

Executive Education Program Series
Reach me at vinod.kr.sharma@gmail.co...
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Bad apples
Bad apples
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Bad apples

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We all are humans then what makes some of us so difficult that every other person finds difficult to work with them – BAD APPLES.
Is that difficult people are BAD or something else...
We need to understand this to deal with them more precisely
It is the basic types of behaviour that makes a person so difficult to deal with.
This brings us to the fact that difficult people have behavioral problem and we can only deal with them if we understand why they behave in such objectionable manner most of the time.

Published in: Business
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Bad apples

  1. 1. Its all about difficult people…
  2. 2. Your take on difficult people…
  3. 3. Your take on …….. people…
  4. 4. Difficult People - doesn’t sound good
  5. 5. During the course of presentation we will be referring them as
  6. 6. Why BAD APPLES? Why not BAD PINEAPPLES?
  7. 7. A BAD APPLE can spoil the whole bunch
  8. 8. Attributes of BAD APPLE
  9. 9. Especially Troublesome and Difficult to work with
  10. 10. Someone who runs tapes in their own head – Poor Listener
  11. 11. Jealous
  12. 12. Insecure
  13. 13. Misfit for the Job – BAD Hiring
  14. 14. We all are humans then what makes some of us so difficult that every other person finds difficult to work with them – BAD APPLES. Is that difficult people are BAD or something else...
  15. 15. Difficult people have BEHAVIOURAL ISSUES. ISSUES.
  16. 16. BEHAVIOURAL ISSUES. ISSUES. Extremely difficult to Identify
  17. 17. BEHAVIOURAL ISSUES
  18. 18. Explicit – Identifiable
  19. 19. Implicit – Hidden
  20. 20. Behavioural Indicators A close look…
  21. 21. Explicit – Visible, identifiable •Tardiness •Complete disrespect for Time •Not following Instructions •Arrogant and rude •Argumentativeness •Lack initiative •Disinterested and •Disoriented
  22. 22. Implicit – Hidden, not easily identifiable, extremely difficult to trace
  23. 23. Implicit – Hidden, not easily identifiable, extremely difficult to trace Always create Good Impression in presence of superiors but make the lives of their colleagues miserable in absence of superiors
  24. 24. Implicit – Hidden, not easily identifiable, extremely difficult to trace Always highlight the close relationship of trust and worthiness with their superiors amongst their colleagues in absence of superiors
  25. 25. Implicit – Hidden, not easily identifiable, extremely difficult to trace Always put up a good Upfront but makes team workers work environment miserable
  26. 26. Implicit – Hidden, not easily identifiable, extremely difficult to trace Always try to pass the buck and often very suggestive in deciding the role and job to be assigned to their peers
  27. 27. Implicit – Hidden, not easily identifiable, extremely difficult to trace Always throw their weight around
  28. 28. Implicit – Hidden, not easily identifiable, extremely difficult to trace Bad Biting
  29. 29. Implicit – Hidden, not easily identifiable, extremely difficult to trace Seek praises, credits for work done by others
  30. 30. Implicit – Hidden, not easily identifiable, extremely difficult to trace Always with Excuses and Justification
  31. 31. Implicit – Hidden, not easily identifiable, extremely difficult to trace Sneak peek into others work, what they and what they are not doing
  32. 32. Implicit – Hidden, not easily identifiable, extremely difficult to trace Above all they are always BUSY MULTITASKING – Big NO
  33. 33. The crux of the problem is not to appraise personal productivity of BAD APLLES, but to check how they influences productivity of others
  34. 34. BAD APPLE behaviour do not contribute positively to the growth of the organization, and has adverse implications on Overall performance
  35. 35. All the employees MUST positively contribute to the organization Even one person not contributing positively can have serious impact.
  36. 36. Any employee who does his/her job BADLY is obviously a problem, but the one who DRAGS DOWN the work of others is very DANGEROUS and to identify such person in the organization or team is tough job.
  37. 37. Human Behaviour
  38. 38. EMOTIONAL RESPONSE - Action
  39. 39. EMOTIONAL RESPONSE - Neutral
  40. 40. EMOTIONS = Energy in Motion EMOTIONS = Disturbance (Negative) PEACEFUL = BALANCED and STABEL ENERGY FEELINGS = Perception of Touch (Physical/Mental/Spiritual) FEELINGS = Automatic response / flow, which when gets blocked by attachments converts to EMOTIONS FEELINGS = usually Positive EMOTIONS = normally Negative EMOTIONS are FELT Our BEHAVIOUR is governed by our EMOTIONS
  41. 41. Understanding the BAD APPLE behaviour enables to get CLOSE to the problem thereby the solution.
  42. 42. Behavioural Issues
  43. 43. Behavioural Issues They don’t like the work environment
  44. 44. Behavioural Issues They don’t like the work environment They don’t like their co-workers co-
  45. 45. Behavioural Issues They don’t like the work environment They don’t like their co-workers coThey don’t like their Superiors
  46. 46. Behavioural Issues They don’t like the work environment They don’t like their co-workers coThey don’t like their Superiors They feel neglected – not involved
  47. 47. Behavioural Issues They don’t like the work environment They don’t like their co-workers coThey don’t like their Superiors They feel neglected – not involved They suffer from skill set deficiencies, which they try to match or cover up
  48. 48. Behavioural Issues They don’t like the work environment They don’t like their co-workers coThey don’t like their Superiors They feel neglected – not involved They suffer from skill set deficiencies, which they try to match or cover up They are experiencing personal, health or family problem ABOVE ALL…
  49. 49. Difficult people have Basic PERSONALITY TRAITS that are incompatible with the job
  50. 50. Misfit for the Job – BAD Hiring
  51. 51. A bad apple is bad for everyone
  52. 52. A BAD APPLE is a SUBPAR EMPLOYEE who causes an EMOTIONAL DRAIN on the people in the team, or DRAIN RESOURCES, or NEGATIVELY AFFECTS the overall Performance
  53. 53. Bad Apples are blessed with BAD ATTITUDE that wears downs the overall productivity
  54. 54. Nobody is perfect and as a matter of fact perfection is not expected at all times from everybody BUT what is expected at all times from everybody is SOLID DEPENDABLE WORK
  55. 55. Bad to the CORE
  56. 56. BRUISED
  57. 57. BAD Apple isn’t someone who makes the OCCASIONAL MISTAKE, but has a DISTINCT ONGOING PATTERN of certain type of behaviour or failure.
  58. 58. APPLE is BAD to the CORE or BRUISED depends upon the BEHAVIOURAL PATTERN – EMOTIONAL RESPONSE DIFFICULT TO DIAGNOSE
  59. 59. BAD to the CORE Distinct Ongoing Pattern
  60. 60. BRUISED Occasional mistakes
  61. 61. ANNOYING BAD APPLES Every organization MUST establish boundaries that keep employees annoying behaviour to minimum
  62. 62. MENTORING
  63. 63. SHELTERING
  64. 64. Categories of BAD APPLES
  65. 65. GOSSIPER
  66. 66. GOSSIPER - Blabbermouth
  67. 67. GOSSIPER – Workplace Gossip
  68. 68. Highly unproductive
  69. 69. BACKSTABBER
  70. 70. Not Trustworthy
  71. 71. PASSIVE - AGGRESSIVE
  72. 72. Sins of Omission
  73. 73. Avoid written communication
  74. 74. WASTER
  75. 75. WASTER - TIME
  76. 76. WASTER - RESOURCE
  77. 77. NARCISSIST
  78. 78. Self Obsessed
  79. 79. Whistleblower
  80. 80. Comfortable, Easy Work Environment
  81. 81. Create Stress for others
  82. 82. AGONY AUNT
  83. 83. Defensive
  84. 84. Inflationary
  85. 85. LAZY BONES
  86. 86. COMBATANTS
  87. 87. Very argumentative
  88. 88. POISONER
  89. 89. Love CHAOS
  90. 90. Love to Criticize
  91. 91. BULLY
  92. 92. THE SLOB
  93. 93. Shabby and Unhygienic
  94. 94. THIEF
  95. 95. THIEF Ideas
  96. 96. Misrepresent
  97. 97. WHINER
  98. 98. CAREER CLIMBER
  99. 99. High Aspiration & Low potential
  100. 100. Good Manipulators
  101. 101. JOB HATER
  102. 102. Eternally Miserable
  103. 103. SO MANY .... BAD APPLES
  104. 104. PROBLEMS do have SOLUTIONS.. SOLUTIONS..
  105. 105. Assess
  106. 106. Identify BAD APPLE and their behavioural attributes
  107. 107. Provide JOB DESCRIPTION Make them UNDERSTAND Assign RESPONSIBILITY Make them ACCOUNTABLE
  108. 108. Extend help when NEEDED
  109. 109. Give CONSISTENT Directions
  110. 110. Respect and Reward QUALITY WORK
  111. 111. And if NOTHING works.... then works....
  112. 112. Withdraw all IMPORTANT ASSIGNMENT
  113. 113. Move them to Another DEPARTMENT or TEAM
  114. 114. Discuss IMPLICATIONS for their BEHAVIOUR
  115. 115. Issue them WARNING
  116. 116. BAD
  117. 117. GOOD
  118. 118. From BAD to GOOD is a TRANSITION
  119. 119. If they can be encouraged to change their Attitude
  120. 120. If they can be Persuaded
  121. 121. If they can change the Work Habits
  122. 122. Only then we can extend HELP!
  123. 123. Behavioural Issues are difficult to trace
  124. 124. Every behaviour that a person exhibits Is MOTIVATED by Something……
  125. 125. People either act out their EMOTIONS By taking ACTIONS to achieve a certain OUTCOME Or They have deeply ingrained HABBIT, FRUSTRATION Beyond their CONTROL
  126. 126. DEALING with BAD APPLES
  127. 127. FOCUS on the PROBLEM Why the PROBLEM needs to be RESOLVED? What can be done for IMPROVEMENTS? How the person concern thinks (BAD APPLE)?
  128. 128. BAD APPLE tendency To the CHANGE the Topic To highlight their own concerns To Emotionally blackmail To Blame others To be on the Edge to Dodge and weave throughout the conversation
  129. 129. REMEMBER Avoid CONFRONTATION Avoid all DEVIATION Avoid all ANNOYANCE ALLOW BAD APPLE to SPEAK
  130. 130. TRANSITION BAD to GOOD
  131. 131. Reference: BAD APPLES By Brette Mcwhorter Sember Executive Education Program Series Reach me at vinod.kr.sharma@gmail.com

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