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Art & Science of dealing with difficult people - The Bad Apples

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DEALING WITH DIFFICULT PEOPLE:
There are at least 4,628 unique human traits or behaviors identified to date. Every human behavior is either good or bad or both good and bad so when we look at difficult behaviors and realize that they are both or neither good nor bad so we are able to deal with them much more effectively.
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Published in: Leadership & Management
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Art & Science of dealing with difficult people - The Bad Apples

  1. 1. DISCLAIMER The views and opinions expressed in this presentation are those of the presenter & do not necessarily intend to hurt the sentiments of the viewers.
  2. 2. Watch the next few slides carefully! What comes to your MIND the FIRST?
  3. 3. Your take on Difficult People
  4. 4. Either we TRASH
  5. 5. Or we LEARN to deal with them.
  6. 6. DIFFICULT PEOPLE Sounds RUDE! How about DIFFICULT ATTITUDES? Still not CONVINCED
  7. 7. DIFFICULT PEOPLE DIFFICULT ATTITUDES DIFFICULT APPLES
  8. 8. BAD APPLES
  9. 9. During the course of presentation we will be referring DIFFICULT PEOPLE / DIFFICULT ATTITUDES = BAD APPLES
  10. 10. Why BAD APPLES? Why not BAD PINEAPPLES?
  11. 11. A BAD APPLE can spoil the entire bunch
  12. 12. There are at least 4,628 UNIQUE HUMAN BEHAVIOURS identified as of to date.
  13. 13. Our life EXPERIENCES is our REALITY
  14. 14. Our PERCEPTION of the world is our VERSION of REALITY.
  15. 15. Our experiences defines what is GOOD and BAD or DIFFICULT Our version of reality is UNIQUE to us only and so is everyone. There is no COMMON REALITY.
  16. 16. MISPERCEPTION of our INTENTION or Our misperception of others intention are the basis of CONFLICTS.
  17. 17. Know the BAD APPLES
  18. 18. TROUBLESOME and DIFFICULT To WORK
  19. 19. POOR LISTENER
  20. 20. ENVIOUS
  21. 21. ANXIOUS
  22. 22. MISFIT
  23. 23. One word - IRRITATING
  24. 24. Are they really BAD? Or there is something ...?
  25. 25. DIFFICULT PEOPLE have BEHAVIOURAL ISSUES – 4628 types
  26. 26. BEHAVIOURAL ISSUES. Extremely difficult to Identify
  27. 27. BEHAVIOURAL ISSUES
  28. 28. Explicit – Identifiable
  29. 29. Implicit – Hidden
  30. 30. EXPLICIT
  31. 31. COMPLETE disrespect for the TIME!
  32. 32. DISORGANIZED!
  33. 33. EGOTISTICAL
  34. 34. AGGRESSIVE
  35. 35. IRRESPONSIBLE – Lack INITIATIVE!
  36. 36. VICTIM MENTALITY - Why ME?
  37. 37. DISINTERESTEDINWORK
  38. 38. IMPLICIT
  39. 39. MISREPRESENTER
  40. 40. CRAFTING IMPRESSION
  41. 41. BULLY
  42. 42. Always create good Impression in presence of superiors BUT Make the lives of their colleagues miserable in absence of superiors
  43. 43. INTIMACY - CLOSENESS
  44. 44. ADVERTISE their closeness with superiors.
  45. 45. BACKSTABBER
  46. 46. VERY SUGGESTIVE
  47. 47. Very suggestive in deciding the ROLES & JOBS for others
  48. 48. OVER BEARING
  49. 49. BAD BITING
  50. 50. PROCLAIMER
  51. 51. Seek PRAISES, CREDITS for work done by others
  52. 52. EMOTIONAL BLACKMAILER Always ready with Excuses and Justification
  53. 53. INTRUDER
  54. 54. Keenly Interested in OTHERS affairs
  55. 55. OVER OCCUPIED – Always BUSY
  56. 56. GOSSIPER
  57. 57. PASSIVE - AGGRESSIVE
  58. 58. SELF OBSESSED
  59. 59. WHISTLE-BLOWER
  60. 60. POISONER
  61. 61. CRITICIZE
  62. 62. THIEF IDEAS
  63. 63. Want more .... BAD APPLES?
  64. 64. VERY UPSETTING
  65. 65. BAD APLLES adversely affect and influences the PRODUCTIVITY of BEST PERFORMERS
  66. 66. BAD APPLE’s behaviour DO NOT contribute positively to the growth of the organization. Their behaviour ADVERSELY affects the Overall performance
  67. 67. Any employee who DRAGS the work of others is very DANGEROUS.
  68. 68. To identify such person in the organization or team is a TOUGH JOB.
  69. 69. Understanding the DIFFICULT BEHAVIOUR enables us to AVOID the problem.
  70. 70. BAD APPLES have PERSONALITY TRAITS that are NOT COMPATIBLE with others.
  71. 71. MISFIT
  72. 72. A BAD APPLE is a SUBPAR EMPLOYEE
  73. 73. A BAD APPLE causes EMOTIONAL DRAIN and RESOURCES DRAIN
  74. 74. BAD APPLE have DISTINCT ONGOING PATTERN of BEHAVIOUR.
  75. 75. BAD TO THE CORE
  76. 76. BRUISED
  77. 77. BAD to the CORE Distinct Ongoing Pattern
  78. 78. BRUISED Occasional mistakes
  79. 79. What to DO?
  80. 80. DEALING with BAD APPLES ORGANIZATION’s Perspective
  81. 81. REMEMBER Avoid CONFRONTATION Avoid all DEVIATION Avoid all ANNOYANCE ALLOW BAD APPLES to SPEAK
  82. 82. They should be provided with JOB DESCRIPTION They should be made to UNDERSTAND They should be given specific RESPONSIBILITY They should be held ACCOUNTABLE
  83. 83. Extend HELP when they NEED
  84. 84. Give CONSISTENT Directions MONITOR..MONITOR & MONITOR
  85. 85. Respect and Reward QUALITY WORK
  86. 86. And if NOTHING works.... then
  87. 87. Discuss IMPLICATIONS for their BEHAVIOUR
  88. 88. Issue them WARNING
  89. 89. BAD to GOOD is a TRANSITION
  90. 90. STOP RESISTING
  91. 91. START ACCEPTING
  92. 92. DEALING with BAD APPLES COLLEAGUE’S Perspective
  93. 93. Your take on Difficult People
  94. 94. Have you ever considered that to some people YOU might be that DIFFICULT PERSON?
  95. 95. PERCEPTUAL POSITIONS PERCEPTUAL POSITIONS
  96. 96. PEOPLE don’t CHANGE
  97. 97. Every BEHAVIOUR is MOTIVATED
  98. 98. People either act out their EMOTIONS By taking ACTIONS to achieve a certain OUTCOME Or They have deeply ingrained HABBIT, FRUSTRATION Beyond their CONTROL
  99. 99. It’s DIFFICULT to change ATTITUDES or EMOTIONS In OTHERS.
  100. 100. It’s EASY to change our RESPONSE toward THEM.
  101. 101. When we PERCEIVE people as being DIFFICULT / BAD.
  102. 102. Our THOUGHTS and EMOTIONS evokes a reaction that starts a CHAIN REACTION.
  103. 103. So when someone PRESSES your button it’s time to look for the answers WITHIN
  104. 104. TAKEAWAY 1: STOP JUDGING RECAP Our version of reality is UNIQUE to US only and so is everyone.
  105. 105. TAKEAWAY 2: DO NOT REACT RESPOND
  106. 106. TRANSITION BAD to GOOD
  107. 107. Reference: BAD APPLES By Brette Mcwhorter Sember Reach me at vinod.kr.sharma@gmail.com Faculty Enrichment Program - FEP

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