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Engagement
The New metrics of PERFORMANCE
Engagement is all about Involvement
and Commitment
People
Organizations
Organizations
Good Employees
I am sure all of us will agree that we all are not
only GOOD BUT EXCELELENT people
We love to prefix all possible
ADJECTIVES to our
Names…
The question?
Is it our definition of
GOOD that matters?
Is it Organization’s
definition of GOOD that
matters?
OUTSIDE
INN
Definition of GOOD
Are you Dependable?
CanDo Types..NOT
WillDo Types
Are you GOOD at
Communication ?
Ability to Express clearly
Composure of thought
Are you a GOOD Listener?
Follow instructions and
Lead
Are you best suited for the Job?
Your Capabilities
Do you have the Personality?
Appearance
How good is your Body
Language?
Postures and Gestures
How good is your Mannerism?
Etiquettes
Your JOB related awareness?
Knowledge
Your JOB related awareness?
Theoretical
Your JOB related awareness?
Perfect blend of Theory & Application
How well you are grounded?
Morally and Socially
How IMPORTANT is your
CAREER?
If you focus on RESULT,
you will never Change
If you focus on CHANGE,
you will get result
GOOD jobs..
BAD..
REASONS
Perfect MISMATCH
Weak Communication
Composure of thoughts
Clarity of Expression
Poor LISTENING habits
“Running tapes in head”
Lack of Job Awareness
Lack of Application
I am too se.... for this job
Lack of Exposure
Above ALL
When companies hire,
Language and
Communication skills are basics...
What matters the most
Is OUR ATTITUDE
The majority of employers find it
difficult to assess candidates’ SOFT SKILLS
therefore find it most difficult
to select c...
Hiring Mistakes…
People often get selected simply because
they click in the interview.
People most of the time get selected
because of references (obligations)
HARD to say NO
People often get selected who share some
common background – School, College or
Training
Homogenous
Like minded people
Most IMPORTANTLY recruiters
Tend to select people who are under some
obligation and assume they will never
Be THREAT to th...
A
A
Attitude Aptitude
Aptitude
Attitude
?
?
Bad attitudes
that isn’t
in line with the
company culture
leads to high
turnover.
Low morale – Lack Enthusiasm
Funky productivity
High expectations
Low performance
Bad Attitudes
STAR
PERFORMER
Ability to do the work
Open- minded
Learn & Teach
TALENTED TERROR
Can do the work
Close minded
Believes to ...
The Right fit...
Behaviour
Knowledge
Skills
Has sufficient
relevant understanding
The Right fit..
combination of
Knowledge, Skills and
Behaviours
QUALITIES
The Right / Perfect fit..
1. Accountability
2. Good Listener & Thinker
3. Has sense of GRATITUDE
4. Commitment
5. Communic...
But ... most of us have a common
career concern....
We have our expectation from the
Organization?
What is your
definition of
REWARDING
CAREER?
Stable Career path
JOB
SECURITY
HEAVY
INCREMENTS
Stable Career path
MAXIMUM
BENEFITS
LESS
ACCOUNTABLITY
Stable Career path
MINIMUM
WORKLOAD
MAXIMUM
RECOGNITION
Stable Career path
LIFE WORK
BALANCE
CAREER
ENHANCEMENT
OPPORTUNITIES
Stable Career path – more personalized definition goes here...
?
?
Stable career paths are DISAPPEARING.
Stability is precursor to DEATH
Every Organization gets its identity
from individuals working for it.
Organization’s definition of SUCCESS
Business Goals, Values & Strategy
Individual’s definition of SUCCESS
Promotion, Reward, Recognition & Vacation..???
Definition of SUCCESS varies
Every Individual tends to work for their
MAXIMUM Satisfaction
Individuals represents all 3 levels of
Management
Organization is pursuing its definition
of SUCCESS
Individuals are pursuing their definition
of SUCCESS
Organization and Individuals
Intercept each other every day
At point called..
JOB
Organization expects
MAXIMUM CONTRIBUTION
Individual expects
MAXIMUM SATISFACTION
Individualexpects
MAXIMUMSATISFACTION
Organization expects
MAXIMUM CONTRIBUTION
ENGAGEMENT
REASONABLE
CONTRIBUTION
MAXIMUM
SATISFACTION
MAXIMUMSATISFACTION
MAXIMUM CONTRIBUTION
MINIMUM
CONTRIBUTION
MINIMUM
SATISFA...
Engagement should be a DAILY Priority
Individuals
Managers
Executives
Individuals
ACT
A – Assess – Goals, aspirations – success def.
C – Communicate – share with Mgrs.
T – Take Action – find t...
Managers CARE
C – Coach
A – Align
R – Recognize
E - Engage
Executives
CASE
C – Community
A - Authenticity
S – Significance
E - Excitement
Individuals
ENGAGEMENT
VOLUNTEER to work in TEAMS
Managers
ENGAGEMENT
FAIR Resource ALLOCATION & UTILIZATION
Executives
ENGAGEMENT
Foster Sense of COMMUNITY in the Org.
HELP!
Executives
Managers
Individuals
Make HELPING as the norm.
Collaborative GENEROSITY!
Culture of HELPING!
HELPING Behaviour
Why HELPING is so DIFFICULT!
Helpfulness doesn’t arise
automatically among people
People in Social Groups experience
conflicting Impulses
A potential HELPER is often inclined to
COMPETE
A potential HELP seeker often takes
PRIDE in doing alone
A potential HELP SEEKER often
DISTRUST the potential HELPER
HESITATION – Norm of Reciprocity
HESITATION – Norm of Incapability
BEST HELPERS = GREATEST EXPERTISE
ATTITUDE
TRUST and ACCESSIBILITY
Supersedes the
COMPETENCE
Executives
ENGAGEMENT
Foster Sense of COMMUNITY in the Org.
ENGAGEMENT
Professional with HIGH level of Commitment
Perfect Balancing
1
2
3
WORK LIFE
1
NEGOTIATION
2
RISK
3
1
WORK LIFE BALANCE
High Paying Job
Not only You but
Want your type of DREAM JOB
For anything DESIRABLE
There is
COMPETETION!
The only way to
EARN your DREAM JOB
Get FULL ENGAGEMENT
Show ENTHUSIASM
FULL ENGAGEMENT
Is a place where Organization and Individual
EXPECTATIONS MEET
Competitive Advantage
Combination of
1. Our Assets
2. Aspirations
3. Expectations
Our ASSETS
KNOWLEDGE
Awareness
Appearance
Confidence
Personality
Gestures & postures
Our ASPIRATION
EXPECTATIIONS
Market Realities.
EXPECTATIIONS
ACTUALS
REMEMBER
It is all a matter of
GIVE and TAKE
The best career allows you to pursue
Worthy ASPIRATIONS, using your ASSETS
While navigating the MARKET REALITIES
Realize your TRUE potential
Who Says...?SELF AWARENESS – Not what other say…
ACCEPT your WEAKNESSES
DO NOT
DEFEND / PRETEND
VOLUNTEER - HELP OTHERS
This way you learn to understand
Other people’s NEEDS
HELP and
GROW!
NEGOTIATION
2
That's OBVIOUS!
NEGOTIATION
is a SERIOUS Issue
NEGOTIATE with PURPOSE
Every JOB boils to negotiating with PEOPLE
PEOPLE control
RESOURCES , OPPORTUNITIES & INFORMATION
OPPORTUNITIES are
attached to PEOPLE
If you’re looking for
OPPORTUNITIES, you’re really
looking for a PERSON
BUT REMEMBER!
The PEOPLE you spend time will SHAPE
WHO you are and WHO you will BECOME
CHANGE yourself by hanging
with PEOPLE who are already
THE WAY YOU WANT TO BE!
Meet New PEOPLE
Via PEOPLE YOU ALREADY KNOW
CIRCLE OF INFLUENCE
Meet New PEOPLE
MOVE – WALK AROUND
Meet New PEOPLE
DISCUSS - Talk about ..
Start the CONVERSATION
POSSIBLY
It’s very likely that
SOMEONE YOU
ALREADY KNOW
Knows someone
Who could be
GREAT HELP
To You!
Of Extending HELP!
3
Manage RISK
Afraid
RISK of FAILURE
To know the best plan
You have to...
LEARN by DOING!
NOT by PASSING to OTHERS
Take the INITIATIVE
DON’T WAIT for Instructions!
Not sure .... What to do?
Spend some time!
CURIOUS
Other person JOB is a better than
what you are currently doing?
The other side of grass is always GREEN
FOCUS ON YOUR WORK – Don’t be suggestive
VOLUNTEER - CAN I BE OF ANY HELP TO YOU
STRATEGY OF EXTENDING HELP
HELP others achieve their TRUE POTENTIAL
DO SOMETHING..
ACTION help us Discover where we want to Go
and also how to GET there
MOST SUCCESSFUL PROFESSIONALS
Knows how & when to take INTELLIGENT RISKS
Most of us assume that we
can get career stability by
MINIMIZING RISK
Stability is precursor to DEATH
Stable career paths are DISAPPEARING.
PLAYING SAFE is one of the
RISKIEST thing one can do
DO NOT AVOID RISK,
TAKE INTELLIGENT RISKS
Always Focus on LEARNING
NOT
Position, Power and Comfort
Do not DISMISS a ASSIGNEMENT
Just because you keep hearing what others
have to say…….
ALL are Actions are with
PREDEFINED INTENTIONS
Losing Extra time
Losing Extra Money
Working Hard
Some discomfort – work life adj.
IT IS A RISK ONE SHOULD BE WILLING TO T...
The BEST OPPORTUNITIES are the ones
with the MOST QUESTION MARKS
Most of us AVOID ALTOGETHER
when in doubt
Take INTELLIGENT RISKS
SEEK for OPPORTUNITIES other MISS
Volunteer to participate & LEAD
We all are
WIP
WORK IN PROGRESS
Each
Day
Presents an
pportunityto
LEARN MORE
DO MORE
BE MORE
Every day is EXAM DAY at workplace
If you’re Not GROWING,
You’re CONTRACTING
If you’re not moving FORWARD
You’re moving BACKWARD
WORK LIFE
1
NEGOTIATION
2
RISK
3
RISK
3
Thank You
Employee engagement sequel
Employee engagement sequel
Employee engagement sequel
Employee engagement sequel
Employee engagement sequel
Employee engagement sequel
Employee engagement sequel
Employee engagement sequel
Employee engagement sequel
Employee engagement sequel
Employee engagement sequel
Employee engagement sequel
Employee engagement sequel
Employee engagement sequel
Employee engagement sequel
Employee engagement sequel
Employee engagement sequel
Employee engagement sequel
Employee engagement sequel
Employee engagement sequel
Employee engagement sequel
Employee engagement sequel
Employee engagement sequel
Employee engagement sequel
Employee engagement sequel
Employee engagement sequel
Employee engagement sequel
Employee engagement sequel
Employee engagement sequel
Employee engagement sequel
Employee engagement sequel
Employee engagement sequel
Employee engagement sequel
Employee engagement sequel
Employee engagement sequel
Employee engagement sequel
Employee engagement sequel
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Employee engagement sequel

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New Management style is emerging – SELF GOVERNECE and the companies that fall under the criteria of high in “Self-Governance.” were businesses where the employees were proactive, with high levels of both personal and mutual accountability and were engaged and satisfied.

Published in: Business
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Employee engagement sequel

  1. 1. Engagement The New metrics of PERFORMANCE
  2. 2. Engagement is all about Involvement and Commitment
  3. 3. People
  4. 4. Organizations
  5. 5. Organizations
  6. 6. Good Employees
  7. 7. I am sure all of us will agree that we all are not only GOOD BUT EXCELELENT people
  8. 8. We love to prefix all possible ADJECTIVES to our Names…
  9. 9. The question?
  10. 10. Is it our definition of GOOD that matters?
  11. 11. Is it Organization’s definition of GOOD that matters?
  12. 12. OUTSIDE INN
  13. 13. Definition of GOOD
  14. 14. Are you Dependable? CanDo Types..NOT WillDo Types
  15. 15. Are you GOOD at Communication ? Ability to Express clearly Composure of thought
  16. 16. Are you a GOOD Listener? Follow instructions and Lead
  17. 17. Are you best suited for the Job? Your Capabilities
  18. 18. Do you have the Personality? Appearance
  19. 19. How good is your Body Language? Postures and Gestures
  20. 20. How good is your Mannerism? Etiquettes
  21. 21. Your JOB related awareness? Knowledge
  22. 22. Your JOB related awareness? Theoretical
  23. 23. Your JOB related awareness? Perfect blend of Theory & Application
  24. 24. How well you are grounded? Morally and Socially
  25. 25. How IMPORTANT is your CAREER?
  26. 26. If you focus on RESULT, you will never Change If you focus on CHANGE, you will get result
  27. 27. GOOD jobs..
  28. 28. BAD..
  29. 29. REASONS
  30. 30. Perfect MISMATCH
  31. 31. Weak Communication Composure of thoughts
  32. 32. Clarity of Expression Poor LISTENING habits “Running tapes in head”
  33. 33. Lack of Job Awareness
  34. 34. Lack of Application I am too se.... for this job
  35. 35. Lack of Exposure
  36. 36. Above ALL
  37. 37. When companies hire, Language and Communication skills are basics... What matters the most Is OUR ATTITUDE
  38. 38. The majority of employers find it difficult to assess candidates’ SOFT SKILLS therefore find it most difficult to select candidates - with appropriate skills, - ability to multi-task - and right level of commitment to the job
  39. 39. Hiring Mistakes…
  40. 40. People often get selected simply because they click in the interview.
  41. 41. People most of the time get selected because of references (obligations) HARD to say NO
  42. 42. People often get selected who share some common background – School, College or Training Homogenous Like minded people
  43. 43. Most IMPORTANTLY recruiters Tend to select people who are under some obligation and assume they will never Be THREAT to their Job or Position WEAK CANDIDATURE
  44. 44. A A
  45. 45. Attitude Aptitude
  46. 46. Aptitude
  47. 47. Attitude ? ?
  48. 48. Bad attitudes that isn’t in line with the company culture leads to high turnover.
  49. 49. Low morale – Lack Enthusiasm Funky productivity High expectations Low performance Bad Attitudes
  50. 50. STAR PERFORMER Ability to do the work Open- minded Learn & Teach TALENTED TERROR Can do the work Close minded Believes to know everything CONSISTENTLY COMPETENT Ability to do the work Behaviour support Work & people TRAIN & DEVELOP Build their skills UP or OUT Needs to Improve PERFORMANCE ATTITUDE INCONSISTENTLY COMPETENT Needs supervision Alienate behaviour APTITUDEvs.ATTITUDE GOOD Fit POOR Fit ATTITUDE APTITUDE
  51. 51. The Right fit...
  52. 52. Behaviour Knowledge Skills Has sufficient relevant understanding The Right fit..
  53. 53. combination of Knowledge, Skills and Behaviours QUALITIES
  54. 54. The Right / Perfect fit.. 1. Accountability 2. Good Listener & Thinker 3. Has sense of GRATITUDE 4. Commitment 5. Communicate clearly & precisely 6. Responsibly work in TEAM 7. Honest, Sincere.... 8. Skilful
  55. 55. But ... most of us have a common career concern....
  56. 56. We have our expectation from the Organization?
  57. 57. What is your definition of REWARDING CAREER?
  58. 58. Stable Career path JOB SECURITY HEAVY INCREMENTS
  59. 59. Stable Career path MAXIMUM BENEFITS LESS ACCOUNTABLITY
  60. 60. Stable Career path MINIMUM WORKLOAD MAXIMUM RECOGNITION
  61. 61. Stable Career path LIFE WORK BALANCE CAREER ENHANCEMENT OPPORTUNITIES
  62. 62. Stable Career path – more personalized definition goes here... ? ?
  63. 63. Stable career paths are DISAPPEARING.
  64. 64. Stability is precursor to DEATH
  65. 65. Every Organization gets its identity from individuals working for it.
  66. 66. Organization’s definition of SUCCESS Business Goals, Values & Strategy
  67. 67. Individual’s definition of SUCCESS Promotion, Reward, Recognition & Vacation..???
  68. 68. Definition of SUCCESS varies
  69. 69. Every Individual tends to work for their MAXIMUM Satisfaction
  70. 70. Individuals represents all 3 levels of Management
  71. 71. Organization is pursuing its definition of SUCCESS
  72. 72. Individuals are pursuing their definition of SUCCESS
  73. 73. Organization and Individuals Intercept each other every day At point called.. JOB
  74. 74. Organization expects MAXIMUM CONTRIBUTION
  75. 75. Individual expects MAXIMUM SATISFACTION
  76. 76. Individualexpects MAXIMUMSATISFACTION Organization expects MAXIMUM CONTRIBUTION ENGAGEMENT
  77. 77. REASONABLE CONTRIBUTION MAXIMUM SATISFACTION MAXIMUMSATISFACTION MAXIMUM CONTRIBUTION MINIMUM CONTRIBUTION MINIMUM SATISFACTION MAXIMUM CONTRIBUTION MINIMUM SATISFACTION MAXIMUM CONTRIBUTION MAXIMUM SATISFACTION
  78. 78. Engagement should be a DAILY Priority
  79. 79. Individuals Managers Executives
  80. 80. Individuals ACT A – Assess – Goals, aspirations – success def. C – Communicate – share with Mgrs. T – Take Action – find the way ahead
  81. 81. Managers CARE C – Coach A – Align R – Recognize E - Engage
  82. 82. Executives CASE C – Community A - Authenticity S – Significance E - Excitement
  83. 83. Individuals ENGAGEMENT VOLUNTEER to work in TEAMS
  84. 84. Managers ENGAGEMENT FAIR Resource ALLOCATION & UTILIZATION
  85. 85. Executives ENGAGEMENT Foster Sense of COMMUNITY in the Org.
  86. 86. HELP! Executives Managers Individuals
  87. 87. Make HELPING as the norm.
  88. 88. Collaborative GENEROSITY!
  89. 89. Culture of HELPING!
  90. 90. HELPING Behaviour
  91. 91. Why HELPING is so DIFFICULT!
  92. 92. Helpfulness doesn’t arise automatically among people
  93. 93. People in Social Groups experience conflicting Impulses
  94. 94. A potential HELPER is often inclined to COMPETE
  95. 95. A potential HELP seeker often takes PRIDE in doing alone
  96. 96. A potential HELP SEEKER often DISTRUST the potential HELPER
  97. 97. HESITATION – Norm of Reciprocity
  98. 98. HESITATION – Norm of Incapability
  99. 99. BEST HELPERS = GREATEST EXPERTISE
  100. 100. ATTITUDE
  101. 101. TRUST and ACCESSIBILITY Supersedes the COMPETENCE
  102. 102. Executives ENGAGEMENT Foster Sense of COMMUNITY in the Org.
  103. 103. ENGAGEMENT Professional with HIGH level of Commitment
  104. 104. Perfect Balancing 1 2 3
  105. 105. WORK LIFE 1
  106. 106. NEGOTIATION 2
  107. 107. RISK 3
  108. 108. 1 WORK LIFE BALANCE
  109. 109. High Paying Job
  110. 110. Not only You but
  111. 111. Want your type of DREAM JOB
  112. 112. For anything DESIRABLE There is COMPETETION!
  113. 113. The only way to EARN your DREAM JOB
  114. 114. Get FULL ENGAGEMENT Show ENTHUSIASM
  115. 115. FULL ENGAGEMENT Is a place where Organization and Individual EXPECTATIONS MEET
  116. 116. Competitive Advantage Combination of 1. Our Assets 2. Aspirations 3. Expectations
  117. 117. Our ASSETS
  118. 118. KNOWLEDGE Awareness
  119. 119. Appearance Confidence
  120. 120. Personality Gestures & postures
  121. 121. Our ASPIRATION
  122. 122. EXPECTATIIONS
  123. 123. Market Realities.
  124. 124. EXPECTATIIONS ACTUALS
  125. 125. REMEMBER It is all a matter of GIVE and TAKE
  126. 126. The best career allows you to pursue Worthy ASPIRATIONS, using your ASSETS While navigating the MARKET REALITIES
  127. 127. Realize your TRUE potential
  128. 128. Who Says...?SELF AWARENESS – Not what other say…
  129. 129. ACCEPT your WEAKNESSES
  130. 130. DO NOT DEFEND / PRETEND
  131. 131. VOLUNTEER - HELP OTHERS
  132. 132. This way you learn to understand Other people’s NEEDS
  133. 133. HELP and GROW!
  134. 134. NEGOTIATION 2
  135. 135. That's OBVIOUS!
  136. 136. NEGOTIATION is a SERIOUS Issue
  137. 137. NEGOTIATE with PURPOSE Every JOB boils to negotiating with PEOPLE
  138. 138. PEOPLE control RESOURCES , OPPORTUNITIES & INFORMATION
  139. 139. OPPORTUNITIES are attached to PEOPLE
  140. 140. If you’re looking for OPPORTUNITIES, you’re really looking for a PERSON
  141. 141. BUT REMEMBER!
  142. 142. The PEOPLE you spend time will SHAPE WHO you are and WHO you will BECOME
  143. 143. CHANGE yourself by hanging with PEOPLE who are already THE WAY YOU WANT TO BE!
  144. 144. Meet New PEOPLE Via PEOPLE YOU ALREADY KNOW CIRCLE OF INFLUENCE
  145. 145. Meet New PEOPLE MOVE – WALK AROUND
  146. 146. Meet New PEOPLE DISCUSS - Talk about ..
  147. 147. Start the CONVERSATION
  148. 148. POSSIBLY It’s very likely that SOMEONE YOU ALREADY KNOW Knows someone Who could be GREAT HELP To You!
  149. 149. Of Extending HELP!
  150. 150. 3 Manage RISK
  151. 151. Afraid
  152. 152. RISK of FAILURE
  153. 153. To know the best plan You have to...
  154. 154. LEARN by DOING!
  155. 155. NOT by PASSING to OTHERS
  156. 156. Take the INITIATIVE DON’T WAIT for Instructions!
  157. 157. Not sure .... What to do?
  158. 158. Spend some time!
  159. 159. CURIOUS Other person JOB is a better than what you are currently doing? The other side of grass is always GREEN
  160. 160. FOCUS ON YOUR WORK – Don’t be suggestive
  161. 161. VOLUNTEER - CAN I BE OF ANY HELP TO YOU
  162. 162. STRATEGY OF EXTENDING HELP
  163. 163. HELP others achieve their TRUE POTENTIAL
  164. 164. DO SOMETHING..
  165. 165. ACTION help us Discover where we want to Go and also how to GET there
  166. 166. MOST SUCCESSFUL PROFESSIONALS Knows how & when to take INTELLIGENT RISKS
  167. 167. Most of us assume that we can get career stability by MINIMIZING RISK
  168. 168. Stability is precursor to DEATH
  169. 169. Stable career paths are DISAPPEARING.
  170. 170. PLAYING SAFE is one of the RISKIEST thing one can do
  171. 171. DO NOT AVOID RISK, TAKE INTELLIGENT RISKS
  172. 172. Always Focus on LEARNING
  173. 173. NOT
  174. 174. Position, Power and Comfort
  175. 175. Do not DISMISS a ASSIGNEMENT Just because you keep hearing what others have to say…….
  176. 176. ALL are Actions are with PREDEFINED INTENTIONS
  177. 177. Losing Extra time Losing Extra Money Working Hard Some discomfort – work life adj. IT IS A RISK ONE SHOULD BE WILLING TO TAKE (Intelligent Risk)
  178. 178. The BEST OPPORTUNITIES are the ones with the MOST QUESTION MARKS
  179. 179. Most of us AVOID ALTOGETHER when in doubt
  180. 180. Take INTELLIGENT RISKS SEEK for OPPORTUNITIES other MISS
  181. 181. Volunteer to participate & LEAD
  182. 182. We all are WIP WORK IN PROGRESS
  183. 183. Each Day Presents an pportunityto LEARN MORE DO MORE BE MORE
  184. 184. Every day is EXAM DAY at workplace
  185. 185. If you’re Not GROWING, You’re CONTRACTING
  186. 186. If you’re not moving FORWARD You’re moving BACKWARD
  187. 187. WORK LIFE 1
  188. 188. NEGOTIATION 2
  189. 189. RISK 3
  190. 190. RISK 3
  191. 191. Thank You

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