Communication-for-organizations.pdf
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This presentation contains introduction to communication, the six parts of communication process, body language, verbal intonation, barriers to effective communication, communication skills, and leveraging technology like Google Workspace and ChatGPT for effective communication.
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Communication-for-organizations.pdf
- 3. "Communication is a bridge of meaning. It involves a systematic and continuous process of telling, listening and understanding." Louis Allen
- 4. The Six Parts of the Communication Process 02
- 5. Encoding Conversion of a thought, idea, or fact into a message compound of words, pictures, or symbols.
- 6. Message Encoded information that is being transmitted.
- 7. Channel Medium that is used to send a message between a sender and receiver.
- 8. Channel Medium that is used to send a message between a sender and receiver.
- 9. Channel Medium that is used to send a message between a sender and receiver.
- 10. Channel Medium that is used to send a message between a sender and receiver.
- 11. Decoding Interpretation of a message into a form that is understood by the receiver.
- 12. Feedback Checking the success of communication.
- 13. Noise Anything that blocks, distorts, or changes in any way the message the sender intended to communicate.
- 14. DIVISION H.Q. TO BRIGADE (WRITTEN ORDER) "On no occasion must hamlets be burned down." BRIGADE TO BATTALION (RADIOED ORDER) "Do not burn down any hamlets unless you are absolutely convinced that the Viet Cong are in them." BATTALION TO INFANTRY ORGANIZAION (RADIOED ORDER) "If you think there are any Viet Cong in the hamlet, burn it down." ORGANIZATION COMMANDER TO TROOPS (SPOKEN ORDER) "Burn down that hamlet."
- 16. Body Language A body movement such as a gesture or expression that conveys information to others.
- 18. Verbal Intonation The use of changing (rising and falling) vocal pitch to convey grammatical information or personal attitude.
- 19. She said she did not take his money. It was not someone else who said it. She said she did not take his money. So I believe her. She said she did not take his money. But someone else did. She said she did not take his money. And thus she is still poor. She said she did not take his money. But she won it gambling. She said she did not take his money. But she took someone else's. She said she did not take his money. But she did take something else of his.
- 22. चिसो भनेकै
- 24. Selective Perception Selective interpretation of what we see, read, or hear based on our interests, expectations, experience, and attitude rather than how things really are.
- 26. Information Overload When the amount of information available on hand exceeds our ability to process it.
- 28. Organization Barriers The organizational hierarchy or culture that disrupts or distorts communication across levels.
- 31. Cultural Barriers Words and gestures mean very different things in different cultures. This can create in conveying correct information.
- 33. Noise Noise can enter a communication stream anywhere in any form and interfere with successful communication.
- 35. Listening Skills Listening is not the same as hearing.
- 36. Hearing happens. Listening is a choice. Hearing is sound. Listening is skill. Hearing requires presence. Listening requires concentration. Hearing is noise. Listening is nuance. Hearing is content. Listening is context. Hearing is passive. Listening is active. Hearing is subconscious Listening is conscious. Hearing perceives words. Listening discerns meaning.
- 37. Giving and receiving feedback What went well? What went wrong? What could have been better?
- 38. Rule of Thumb for Feedback Negative feedback in private and positive feedback in public.
- 42. 07 Leveraging Tools for Effective Communication
- 44. Writing Official Email Sick leave message Invitation to a meeting Introducing someone formally Handing in your notice Thanking someone Examples:
- 45. Official Email Format Subject Greeting Opening line and body Ending Signature
- 46. Official Email Greetings "Dear Ethan Smith," "Dear Ethan," "Dear Marketing Manager," "Dear Recruiting Manager," "Dear Tech Team, " Every formal email starts with 'Dear'. When you're writing to someone you know, use their full name. if you don't know a person's full name or are addressing a group, use their job role
- 47. Subject and Body Subject: Concise formal manner summarizing the purpose of the letter Body: Best to use short, clear, logical paragraphs to state your business
- 48. Official Email Endings Yours sincerely Yours faithfully Sincerely Regards With best wishes Warm regards
- 49. Official Email Signature Name Job title Company (if relevant) Email address Phone number Social media links
- 51. To, CC, and BCC
- 52. To, CC, and BCC To CC BCC Primary contact/s Tertiary contact/s Secondary contact/s Email addresses viewable by all Email addresses viewable by all Email addresses viewable only by the sender Okay with sharing their email addresses Not okay with sharing their email addresses
- 54. Reply to, Reply to all
- 61. Communication with ChatGPT via Better Prompts
- 64. Q&A