1. The most important leadership rule is to make it safe by apologizing for mistakes and showing others it is safe to mess up in order to be forgiven rather than punished. This sets a good example for others. 2. Leaders should listen to ideas and be willing to change the way things are done to create an environment where everyone can succeed. 3. Focus on getting things done, celebrate successes, and enjoy the pride and rewards of completing jobs in order to motivate the team.