MIKE JOHNSTONWhy you need toengage your staff    and how to...
A war for good people is looming
A war for good people is looming     What seems to be the          problem?
A war for goodpeople is looming  Staff are not engaged
A war for good              people is looming                 Staff are not engagedFeb 2012 Survey confirmed what we alread...
A war for good                people is looming                   Staff are not engagedFeb 2012 Survey confirmed what we al...
A war for good                people is looming                   Staff are not engagedFeb 2012 Survey confirmed what we al...
Winning the war?Leadership is the      key
Leadership is the      key
Leadership is the              keyEngaging with people engages them
Leadership is the                key Engaging with people engages themDoubled engagement at TelstraClear to  company-best ...
Leadership is the                      key       Engaging with people engages them      Doubled engagement at TelstraClear...
Leadership is the                      key       Engaging with people engages them      Doubled engagement at TelstraClear...
5 How-tos that work
5 How-tos that work    1. Lead by Example
5 How-tos that work    1. Lead by Example    2. Outline a Personalised Vision
5 How-tos that work    1. Lead by Example    2. Outline a Personalised Vision    3. Empower Others to Act
5 How-tos that work    1. Lead by Example    2. Outline a Personalised Vision    3. Empower Others to Act    4. Challenge ...
5 How-tos that work    1. Lead by Example    2. Outline a Personalised Vision    3. Empower Others to Act    4. Challenge ...
1. Lead by Example
1. Lead by Example        Your actions must        align to shared        values
1. Lead by Example        “Do as I say, not as I do,”        doesn’t cut it!
2. Outline a Personalised Vision
2. Outline a Personalised Vision                  Describe the                  future with your                  people i...
2. Outline a Personalised Vision                    Describe the                    future with your                    pe...
3. Empower others to act
3. Empower others to act                 Focus on                ‘The What’               not ‘The How’
3. Empower others to act                 Focus on                ‘The What’               not ‘The How’     Let me at it!
4. Challenge Current Thinking
4. Challenge Current Thinking                   Ask for your                   own thinking to                   be challe...
4. Challenge Current Thinking                   Ask for your                   own thinking to                   be challe...
4. Challenge Current Thinking                   Ask for your                   own thinking to                   be challe...
5. Coach and Feed the Heart
5. Coach and Feed the Heart                We show we care by                allowing errors, giving                feedba...
5. Coach and Feed the Heart                We show we care by                allowing errors, giving                feedba...
5. Coach and Feed the Heart                   We show we care by                   allowing errors, giving                ...
YOUR TURN
YOUR TURNMY CHALLENGE TO YOU
1. Lead by Example - Reflect               Observe how               often you fall               short of the             ...
2. Shared Vision for the      future - Test              Get out and ask one of              your most junior staff       ...
3. Enable Others to Act -         Examine               Starting with you the               leader - does your style      ...
3. Enable Others to Act -         Examine               Remove barriers, provide               resources and become the   ...
4. Challenge the Process -    Be Open Minded                Be open to challenges then                challenge others’ th...
4. Challenge the Process -    Be Open Minded                Be open to challenges then                challenge others’ th...
5. Encourage the Heart -         Uplift              Look for and              feedback the              good things and  ...
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How to Increase Staff Engagement

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Mike Johnston talking on leadership and how to achieve staff and employee engagement based on his experience and success.

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  • How to Increase Staff Engagement

    1. 1. MIKE JOHNSTONWhy you need toengage your staff and how to...
    2. 2. A war for good people is looming
    3. 3. A war for good people is looming What seems to be the problem?
    4. 4. A war for goodpeople is looming Staff are not engaged
    5. 5. A war for good people is looming Staff are not engagedFeb 2012 Survey confirmed what we already suspected: 70% of staff are considering change
    6. 6. A war for good people is looming Staff are not engagedFeb 2012 Survey confirmed what we already suspected: 70% of staff are considering changeMeanwhile, 30% of companies are looking to increase position numbers in 2012
    7. 7. A war for good people is looming Staff are not engagedFeb 2012 Survey confirmed what we already suspected: 70% of staff are considering changeMeanwhile, 30% of companies are looking to increase position numbers in 2012 Money is tight and won’t solve the issue anyway
    8. 8. Winning the war?Leadership is the key
    9. 9. Leadership is the key
    10. 10. Leadership is the keyEngaging with people engages them
    11. 11. Leadership is the key Engaging with people engages themDoubled engagement at TelstraClear to company-best in every measure
    12. 12. Leadership is the key Engaging with people engages them Doubled engagement at TelstraClear to company-best in every measure30% improvement in customer satisfaction at Canon
    13. 13. Leadership is the key Engaging with people engages them Doubled engagement at TelstraClear to company-best in every measure30% improvement in customer satisfaction at Canon 2011 BCG2 Survey confirmed Canon NZ culture of “It’s Personal”
    14. 14. 5 How-tos that work
    15. 15. 5 How-tos that work 1. Lead by Example
    16. 16. 5 How-tos that work 1. Lead by Example 2. Outline a Personalised Vision
    17. 17. 5 How-tos that work 1. Lead by Example 2. Outline a Personalised Vision 3. Empower Others to Act
    18. 18. 5 How-tos that work 1. Lead by Example 2. Outline a Personalised Vision 3. Empower Others to Act 4. Challenge Current Thinking
    19. 19. 5 How-tos that work 1. Lead by Example 2. Outline a Personalised Vision 3. Empower Others to Act 4. Challenge Current Thinking 5. Coach and feed the Heart
    20. 20. 1. Lead by Example
    21. 21. 1. Lead by Example Your actions must align to shared values
    22. 22. 1. Lead by Example “Do as I say, not as I do,” doesn’t cut it!
    23. 23. 2. Outline a Personalised Vision
    24. 24. 2. Outline a Personalised Vision Describe the future with your people in it
    25. 25. 2. Outline a Personalised Vision Describe the future with your people in itAre You Thinking What I’m Thinking?
    26. 26. 3. Empower others to act
    27. 27. 3. Empower others to act Focus on ‘The What’ not ‘The How’
    28. 28. 3. Empower others to act Focus on ‘The What’ not ‘The How’ Let me at it!
    29. 29. 4. Challenge Current Thinking
    30. 30. 4. Challenge Current Thinking Ask for your own thinking to be challenged
    31. 31. 4. Challenge Current Thinking Ask for your own thinking to be challenged Challenge others’ thinking and processes
    32. 32. 4. Challenge Current Thinking Ask for your own thinking to be challenged Challenge others’ thinking and processes Don’t Accept “Can’t”
    33. 33. 5. Coach and Feed the Heart
    34. 34. 5. Coach and Feed the Heart We show we care by allowing errors, giving feedback and coaching
    35. 35. 5. Coach and Feed the Heart We show we care by allowing errors, giving feedback and coaching Love is not spoken of often enough in the business world
    36. 36. 5. Coach and Feed the Heart We show we care by allowing errors, giving feedback and coaching Love is not spoken of often enough in the business world Love.
    37. 37. YOUR TURN
    38. 38. YOUR TURNMY CHALLENGE TO YOU
    39. 39. 1. Lead by Example - Reflect Observe how often you fall short of the expectations you have for your staff.
    40. 40. 2. Shared Vision for the future - Test Get out and ask one of your most junior staff what they think the vision is and how they personally fit into it
    41. 41. 3. Enable Others to Act - Examine Starting with you the leader - does your style empower others by allowing creativity in ‘The How’ while holding accountable for ‘The What’?
    42. 42. 3. Enable Others to Act - Examine Remove barriers, provide resources and become the coach; not a manager or mentor
    43. 43. 4. Challenge the Process - Be Open Minded Be open to challenges then challenge others’ thinking and established practices Find ways to stretch
    44. 44. 4. Challenge the Process - Be Open Minded Be open to challenges then challenge others’ thinking and established practices Find ways to stretch Ask yourself, “Is there a better way?”
    45. 45. 5. Encourage the Heart - Uplift Look for and feedback the good things and help with the learning, Coach

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