Professional with 9 years of domain experience in automotive industry, expertise in Project Management, Customer management, Estimation, Costing, Feasibility study and DPR.

1. SHOBHIT K.S
5/1, Kalpana Apartment, Vaishali, Ghaziabad 201019
® 0120 – 2771581 –(m) 9818648519 – shobhit_zoom@yahoo.co.in
PROFESSIONALSUMMARY
Synopsis: Professional with 9 years of domain experience in automotive industry,
expertise in Project Management, Customer management, Estimation, Costing,
Feasibility study and DPR.
AREA OFCOMPETENCIES
 Preparingplansand strategy forprojectimplementationanddeliveryontime and withinbudget
 Corporate marketing skills determining how to reach the company’s desired customers.
 Problemsolvingandanalytical skillslike 7QC,APQP,FMEA,LEAN,SIXSIGMA and TPM tools.
 Familiarwith International Quality managementstandards like ISO9001, ISO14001
environmental managementsystem, OHSAS18001 occupational HealthandSafetymanagement
System.
 Software skills for associated systems, design and calculations.
SKILL
 ProjectPlanninganddevelopment
 Negotiations
 DevelopmentStrategicplanning
 Team buildingMergers
 Acquisitionsknowledge
 Dependable
 Employee relationsPerformanceevaluations
 Problemsolvingandanalytical skills.
 Dedicatedteamplayer
POFESSIONALEXPERIENCE
May 14 – Till Date Asst – Manager Service
Capital Cars Ltd (Abdul Wahid Rostamani Group of companies)
 Boost up company revenue by over achieving my team target by 110% in last financial
quarter by planning and target setting.
 Grouped my workshop technician teams into 3 strong group naming Quick Team,
Smart Team and Strong team. Categorized according to their skill matrix & experience
resulted in positive and competitive environment to excel.
Preparingstrategicmonthlyplannertohelp
organizationto achieve itsgoal
Root cause analyzingwithactionimplementation
skills
Up holdingof trainingsessiontoovercome job
flow hindrances

2.  Directed all phases of NHC (New Honda Circle) Project Kizen, from Organizing team,
Activity Planning, Implementation of counter measures, effectiveness verification to final
standardization of the Project.
 Drafted improvement in the Additional sale of value Added products in Car Renewable
Services by generating an additional revenue of Rs.2,98,200/- above the given target by
December 2015.
 Developed Daily Report collecting formats, to measure developments and growth on
daily basis. It facilitated monetary evaluation and process improvement.
 Directed planning, budgeting, vendor selection and quality assurance efforts in
marking down Workshop environmental pollution.
 Recommended process and improvement such as a new check sheet, team division and
regular PDCA audit resulting our company to fall in First five companies in JDP- North -
1, survey.
 Supervised the work of 14 team members (Service Advisors), offering constructive
feedback of their Work performance.
 Defining clear targets and objectives and communicated them to other members.
Holding team meeting to ascertain the achievement of set goal on every 11th, 22nd and a
day before closing of the month.
 Coordinated design meeting and decisions across three departments :- Front Service,
Workshop and Customer care department.
 Review sales, Customer Concerns and new opportunities to derive business strategy at
Weekly Planning Sessions.
 Implemented a set of comprehensive tracking processes to monitor service
Advisors performance on daily basis.
 Planning Weekly Corporate visits to ensure maximum vehicle turn and our resent
contract with client Oil India Ltd & Nokia solutions and Networks India Pvt Ltd. has
served us with a revenue of Rs.9,60,000/- in 6 months and yearly revenue of
Rs.19,20,000/- estimated.
 Hosting Winter check up camp, Monsoon camps, Road safety week and Pollution free
Environment Day, we managed to sell 28% more on Tyre sales target and 15% surplus on
battery sales in last quarter.
Achievements:
 Increase of CSI from 88.3% to 99.3% utilizing Quality Management Tools
 Improvement in Service quality with less than 0.13% complains using 7QC tools
 Achievement of 99.2% of service KPI utilizing using PDCA
 Timely delivery of services attained implementing Lean Daily Management tool
Jan 06 – May 14 Service Advisor
Capital Cars Ltd (Abdul Wahid Rostamani Group of companies)
 Receiving Cars, advising customer for required repairs, educational selling of value added
products.
 Coordinating with the workshop team and helping them out in resolving Technical issues
during repairs.

3.  HTR (Honda technical report) creation and getting observations from Honda Tech team.
 Customer relation and satisfaction.
Achievements:
 Customer retention for long term benefits
 Best Service advisor achievement for consecutive quarter.
 Acquisitionsknowledge andnegotiationqualities.
Jan 04 – Jan 06 IRA (Information Retrieval officer)
A & M communications Pvt Ltd
 Helping customers in getting information regarding various product and services.
 Selling of Just Dial Services to customer.
 Customer satisfaction telephonically
Achievements:
 Telephonic highest seller of services for the year 2005.
 Promoted to Quality Assurance Analyst
PROFESSIONALEDUCATION&TRAININGS
 MBA (Marketing) from Sikkim Manipal University with ‘A’ Grade.
 Advance Diploma In Software Engineering from Aptech, Delhi
 ISO9001-2015 QualityManagementSystem,ISO14001 environmentalmanagementsystem,
OHSAS18001 occupational HealthandSafetymanagementSystem.
 Undergone H-Smart training from H.I.T.E.C. (Honda International Training & Education Center)
at Honda Cars India Ltd.
 Undergone Honda SAS seminar from H.I.T.E.C. at Honda Cars India Ltd.
 5S, TPM, FMEA, Six Sigma, 7QC tools, Predictive Maintenance, etc.
 BusinessFlow&BusinessFacility managementprogram heldatH.I.T.E.Cat HondaCars IndiaLtd
 Handling Problem SolvingTechnique andtools( 5 Whys, Constructive Controversy, Flow Chart,
Cause & effect Diagrams, Root Cause Analysis, System Diagrams, PDCA)
MBA PROJECT
 Analysis of scope in increase the sale of Dainik Jagran News paper -
 Root Cause Analysis of lesser ATW sales.
 Internship Completed at Prime Honda.

4. INTERESTS
Travelling - exploring new places, Listening music
PERSONALINFORMATION
 Year of Birth: 1982
 Languages known: English, Hindi, Malayalam,
 Hobbies: Travelling, Driving Automotive, Reading, Net surfing, Games
ADDITIONALINFORMATION
 DECLARATION : All the particulars statedabove, are true andbestof myknowledge andbelief.
Place : Vaishali
Date : .
Shobhit K.S