1. Shobha Rani Pabba
Hyderabad
MOB: +91 98853 34409 | Email Address: pabbashobha7@gmail.com
OBJECTIVE
A position where I can best utilize my Interpersonal Skills, Training Expertise and
Leadership Talent in challenging and complex environment, setting benchmarks for people
to follow.
PROFESSIONAL EXPERIENCE
• 1 year experience in Client Tax Reporting. Reconciliation of client transactions in FX, Bonds,
Securities & Derivatives. Generate and provide the clients with Income Statements, Capital
Gain & Loss Statements across the Globe.
• 6+ years’ experience in the areas of Foreign Exchange, Investment banking operations.
Investigation and Reconciliation in Investment Banking Operations in leading organization.
• 2+ years of experience in Mortgage industry with a fair understanding of end to end mortgage
domain
Key functional area
Client Tax Reporting, Foreign Exchange, Investment Banking Operations
• Migrated the Client Tax Reporting process from Switzerland
• Re-Migrated the Client Tax Reporting process to Pune
• Interact with Client Advisors from various countries to understand and apply key changes in
preparing the tax statements
• Expertise in handling FX-cash, NDF, Vanilla and Exotic Options and Prime Brokerage for all
interbank counterparts and global clients
• Migrated simple and Complex Exotic Options from onshore and re-migrated the same to Pune
• Having good knowledge on CLS settlement in confirming the deals which flow in CLS
• Interacting with Traders, Middle Office, Front Office, CSO, Agents, Legal teams, Counterparts,
Clients & CTB Team
• User Application Testing (UAT) as end user for new application in Operations
• Managing FX trade confirmation and settlement involving constant monitoring of currency cut-
offs
• Ensuring all the activities are complied with internal and external regulations
• Preparing reports to provide feedback to top management on deviations and controls
2. Client Relationship Management
• Managing service operations for rendering and achieving quality services; providing customer
support by answering queries & resolving their issues in minimum TAT
• Ensuring all tasks are met in line with SLA, also updating KPI to the client management at
EOD
Key Highlights
Cognizant Technology Services (UBS India Service Center India Pvt. Ltd)
Team Lead, Client Tax Reporting; Foreign Exchange and Investment banking operations.
(February 2008 – till date)
Responsibilities:
• Handling a team of 57 associates for Client Tax Reporting
• Mentoring and training the new hires
• Ensuring procedures on the desk are documented and updated periodically
• Handling account opening, closing, mapping and setting up auto matching
• Timely Escalation of unconfirmed Trades to Management, Trading Desk via MBP Escalation
email and discussing the same during the End Of Day Call with Onshore Management
• Processing HVP, DVP payments by taking necessary Credit-Officer’s Approval
• Informing Management about the exposure about an HOB client
• Handling all client escalations and getting it resolved within the time frame provided to clients.
Also involved in planning for workforce management and cross training of team members
• Performing UAT (User Application Testing) during Application Releases
• Interacting with Legal and line of business for new requests from client.
• Investigating on each trade, identifying the reason and taking necessary action to clear the
same.
• Liaising with traders in the event of missing trades & duplicate bookings.
• Preparation of auto matching statistics report on day-to-day and monthly basis to provide an
update about matching percentage to the top management.
• Timely Escalation to Management of any Non-Receipts and Payment Failures.
FX Option Confirmations & Settlements
• Migrated the Exotic and NDO Process.
• Confirming the Trade Terms with Inter-Bank and Corporate Clients.
• Working on FXCash, Hedges, Non-Deliverable, Unwinds, Exotic & Precious Metal Options.
• Liaising with Prime Brokerage Service Team & Middle Office in the event of any discrepancy in
Trade Terms and Open trades.
• Effective involvement in getting the Novated Trades cancel/rebooked and confirming with the
Counterpart.
3. PREVIOUS EXPERIENCE
Feb-2006 to Feb-2008: Countrywide Financial Corporation International India Services Private Limited
(acquired by Bank of America) Hyderabad, India Designation: Team Coach
Aug-2003 to Jan-2006: NIPUNA Services Private Limited, Hyderabad India.
Designation: Transaction Processing Associate
Achievements:
• Awarded - Thank You award which was nominated by the Clients
• Awarded ISC - IB Operations Champion of the quarter
• Awarded Multiple spot awards for the best performances
• Involved in application testing, before the implementation on live environment.
• Improved efficiency of overall process by 1.13FTE, by doing a process improvement project
along with quality team.
EDUCATIONAL QUALIFICATION:
• Commerce Graduate from Osmania University
Skill set:
• Time Management
• Flexibility in Approach
• Quick learner and excellent Team Player
• Commitment towards the set goals
• Ability to meet tight deadlines and work under pressure
PERSONAL PROFILE:
Spouse name : Naveen Pabba
Date of birth : 28th
Aug, 1982
Nationality : Indian
Marital Status : Married
Languages : English, Hindi & Telugu
Permanent Address : H.No: 36-67,
Someshwara Nilayam
Jagathgirigutta, Balanagar
Hyderabad – 500 037.
