1. AMIT JAISWAL
Mobile: 9986504080; Email: amitj73@rediffmail.com
Business operations management professional with around 19 years’ experience in
managing operations, DQA (Delivery Quality Assurance), driving operation
excellence through continuous monitoring of process controls, back-end finance
support, delivery management office for supporting IT infrastructure, PMO,
reporting & management of Service level agreements, Client presentations, Vendor
management (Field services operations), Invoicing, Information management etc.
Result orientated with track record in exceeding service quality and KRA through
effective tactical & strategic solutions. Fully conversant with industry standards and
best practices - Adopting and establishing them within a global matrix organization.
SYNOPSIS
 A dynamic professional EMBA (Executive MBA – ISBM)
 Presently associated with HCL Technologies leading Delivery management office
including Field services operation.
 Team leader with IBM, Fidelity Investments in financial back-end processing
 An effective leader with distinguished abilities in end-to-end process
management, motivating team members to maintain deliverables as per SLA;
Managing EUC Field support team and Vendor management.
 Lead Delivery management office with accountabilities of Hiring, Financials,
Marin optimization, MIS reporting (SLA), Executive presentations (Internal and
client facing)
 A keen strategist and planner with skills in conceptualizing and effecting process
initiatives to enhancing process efficiency; successfully implemented the Yellow
Belt (DMC) Project.
 Comprehensive experience in operations pertaining to HRM as well as Finance &
Accounts.
 Possess excellent interpersonal, communication and analytical skills with
demonstrated abilities in customer relationship management.
 Proven skills in managing teams to work in sync with the corporate set
parameters & motivating them for achieving business and individual goals.

3. CAREER CONTOUR
July’13 till date. HCL Technologies
(Infrastructure)
Manager – DMO, Finance, DQA, FSO
Key Highlights
Responsibilities
• DMO (Delivery Management office) Lead - Ensure management and compliance
of Hiring, Resource management, Onboarding, Access management, etc.
• Reports – Various internal and client facing Daily, weekly, fortnightly and
monthly reporting on Services performance (Incident, SRR, Change, SR, SLA
etc.)
• Review of SLA’s with all the tracks to ensure compliance.
• Work with all technology tracks for driving initiatives – CSI, initiatives
• DQA – Responsible for conducting monthly internal audit on process compliance,
operations maturity, minimize human error by ensuring implementation of
“Doer-Checker” processes.
• Undertake Project invoicing, budgeting compliance
• FSO - Field Sales Operation - Escalation Manager. Manage FSO vendors,
resources
• Tape Operation / Management. Coordinate with Tape vaulting vendor for
scheduling and delivery of Tapes
08-Sept’08 till date. IBM – F&A (Lead Operations)
Key Highlights
Working for Asia Pacific region for Internal clients of IBM.
• Independently manage reporting of budgeting for existing and new clients
• Consolidate inputs of the various reports and provide an overall view of the
weekly , monthly and quarterly budgets
• Preparation and presentations of detailed analysis of business issues and
recommended solutions to senior management.
• Admin support for ANZ (Australia and New Zealand) for providing an access to
internal tools like service line owners of Deputy Project executives.

4. • Support them to setup new account and prepare inputs for any requirement for
new service line and competency.

5. 04-Apr ’05 to 04-Sept’08 Fidelity Investments CR &R Specialist
Key Highlights
 Successfully strived as a subject matter expert for all transactions processed in
the Participant and Client Services (PCS).
 Played a key role in the implementation of the organization policies and
procedures.
 Effectively resolved escalated issues and carried out the communication of
status and resolution options to the management.
 Contributed substantially in process improvement as well as risk mitigation.
 Received numerous awards for best performance for process and productivity
 Record of clearing the highest number of volumes in the month for May ‘06 and
‘07
 Carried out responsibilities as process trainer and acted as point of contact for
the associates.
 Established a record of clearing highest number of volumes in May ‘06 and May
’07.
 Efficiently executed the Yellow Belt (DMC) Project.
 Acquired ample knowledge in Mutual funds for transaction based processing.
 Conducted follow-up of the CR&R team.
Jan ‘01 to Mar ‘05 Indchem Enterprises as a Finance and Relationship
Manager
Key Highlights
 Deftly managed operations pertaining to Accounts & Admin.
 Skillfully Liaise with the Government Agencies and Banks for Sales Tax,
Commercial Tax etc.
 Worked for preparing the Bill-of-materials
 Played a key role in handing all the administrative functions involving vendor
management.
 Carried out accounts management and steered efforts in maintaining a proper
relationship with all customers as well as prospects.
Mar ‘00 - Nov ’00 Srishti Software Private Ltd. as a Accounts and
Admin Executive
Key Highlights
 Instrumental in streamlining assets as well as the overall facility management
process.
 Pivotal in the establishment of 100-person facility for the company; coordinated
with Interiors Decorators, Furnishing, Material Management – Purchase/
Inventory/ Stores etc.
 Contributed in Fixed Assets Management, Vendor Management as well as
Payment Process.
 Played a vital part in the relocation of the entire office to a new location.
 Coordinated with Government Agencies for Employees Provident Fund, Banks,
STPI.
 Skillfully aided the HR Manager in all the activities pertaining to planning &
testing as well as scheduling interviews in Bangalore for 900 Engineering
Students at Jyoti Niwas College.

6. Nov ‘97 – Mar ’00 Dujodwala Group of Industries
Key Highlights
 Independently handled Finance, Accounts and Admin for the aforesaid group of
companies in Bangalore Branch.
 Deftly prepared Debit & Credit vouchers details for Tax Audit, Trial Balance,
Profit & loss Account and Balance sheet.
 Involved in administrative functions involving office maintenance, staff welfare,
customer relation, Sales & Purchase etc.
IT FORTE
ITIL V3 certified
ACADEMIA
2009 - EMBA (Executive MBA) from ISBM (Indian School of Business Management)
1997 - B.Com (Bundelkhand University, Jhansi)
PERSONAL NICETIES
Date of Birth : 8th
May 1973
Address : Flat No. 105, Vars Notting Hill Apartment, 1st
main T.C.Palya main
road, Hoysala nagar. Ramamurthy nagar post. Bangalore 560016
Passport : G4178154
Visa : US Business visa

7. Nov ‘97 – Mar ’00 Dujodwala Group of Industries
Key Highlights
 Independently handled Finance, Accounts and Admin for the aforesaid group of
companies in Bangalore Branch.
 Deftly prepared Debit & Credit vouchers details for Tax Audit, Trial Balance,
Profit & loss Account and Balance sheet.
 Involved in administrative functions involving office maintenance, staff welfare,
customer relation, Sales & Purchase etc.
IT FORTE
ITIL V3 certified
ACADEMIA
2009 - EMBA (Executive MBA) from ISBM (Indian School of Business Management)
1997 - B.Com (Bundelkhand University, Jhansi)
PERSONAL NICETIES
Date of Birth : 8th
May 1973
Address : Flat No. 105, Vars Notting Hill Apartment, 1st
main T.C.Palya main
road, Hoysala nagar. Ramamurthy nagar post. Bangalore 560016
Passport : G4178154
Visa : US Business visa