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Self-Guided Social Media Training Manual Presentation - Team 3
- 1. Self-Guided Social Media Training Manual Presentation Lorraine Gramegna, Veronica Cabrera, Sasha A., Sonya Campy, Adrianne Brady, Sheryl Sterling-Groe University of Phoenix AET/562 Social Media for Professional Learning November 11, 2019 Dr. Spear
- 2. Social Learning • Meet and collaborate with other professionals • Have professional support 24/7 • Professionals training professionals • Variety of learning options • Employees become independent learners
- 3. Using Social Learning to Foster Rich, Diverse Environments “The value of a diverse team is its capacity to challenge the norm or group think and thus boost organizational performance and improve decision making.” -Yrthya Dinzey-Flores- • Creates a collaborative environment • Increases feedback and problem resolution • Coaching and Mentoring • Active Learning
- 4. Strategies for Collaboration in the Workplace Strategies and techniques include: ◦ A receptive attitude ◦ Respectfulness ◦ A degree of sympathy ◦ Active listening ◦ Broad awareness of other perspectives
- 5. Problem Solving Through Social Learning Peer Interaction Cooperative Learning
- 6. Social Learning & Peer Interaction •Empowers Learners •Triggers Collaboration •Supplements Training Needs
- 7. Cooperative Learning Topic Discussions Working Together to Accomplish Shared Goals
- 8. Organizational Goals & Social Learning PROMOTE COLLABORATION ENRICH TRADITIONAL CLASSROOM LEARNING ENHANCE DISCUSSIONS AND BRAINSTORMING SESSIONS IMPROVES EMPLOYEE MORALE AND PROMOTES CONNECTIONS RESULTS IN FASTER, MORE EFFECTIVE PROBLEM SOLVING.
- 9. Indicators of Successful Social Learning Personal and Team Objectives are being met Meeting and discussion participation rates increase Metrics to measure participation Surveys to determine engagement
- 10. HOW EFFECTIVE IS SOCIAL LEARNING THROUGH SOCIAL MEDIA
- 11. Social Media Policy To avoid misuse of social media To avoid confusion or misunderstandings Guides employees to proper behaviour Educates about the do's and don'ts during social learning States disciplinary actions for misuse
- 12. Facebook Live Live-streaming video that allows for real-time interaction with others. Ability to connect with other like-minded members. Notifications issued to followers when you go live. Video can be recorded and accessed at a later time. Broad-audience reach. However individuals must have a Facebook account.
- 13. Scratch Computer coding program for all ages Ability to create: Videos Games Stories Music Engages students in critical thinking and creativity. Projects can be shared Not as sophisticated as other creative web-sites, perfect for K12 curriculum
- 14. Wikidot Ability to create a wiki that can be used as a forum, wiki or a blog. Platform allows for collaboration Ease of Use Additional features: Community Forums Categories Administrative Controls
- 15. ZOOM Web-based social media training and meeting platform Video, audio, content sharing, and digital whiteboards Allows an instructor or facilitator to host up to 10,000 participants Supports integration with other Learning Management Systems Features are considered “add-on” features which cost extra Wide distribution for live trainings, CEO messages and other meeting interactions
- 16. References Camm, B (2011). Evaluating Social Learning. Dashe & Thomson. Retrieved from: https://www.dashe.com/blog/social-learning/evaluating-social-learning/ Dabbah, M. (2019). Red Shoe Movement. Retrieved from https://redshoemovement.com/managing-diversity-inclusion-why-how/ Econsultancy (2019). 16 Social Media Guidelines Used by Real Companies. Referenced from: https://econsultancy.com/16-social-media-guidelines-used-by-real-companies/ Flaxington, B. (2019). 13 Workplace Relationship Tips. Retrieved from https://www.amanet.org/articles/13-workplace-relationship-tips/ Friedman, H. (2018), Zoom Review 2019 – Everything You Need to Know. Growth Marketing Pro. Retrieved from: https://www.growthmarketingpro.com/zoom-review/ Hall, M. (2019) Facebook. Encyclopedia Britannica. Retrieved from: https://www.britannica.com/topic/Facebook Kennelly, M. (2019). Should my Company use Zoom for Video Conferencing? Yamaha Unified Communications. Referenced from https://uc.yamaha.com/insights/blog/2018/march/should-my-company-use-zoom-for-video- conferencing/ Kessler,G., & Bikowski, D. (2010). Developing collaborative autonomous learning abilities in computer-mediated language learning: Attention to meaning among students in wiki space. Computer Assisted Language Learning, 23(1), 41-58. Lee, H. and Lee, M. (2018). Social learning constructs and employee learning performance in informal Web-based learning environments. Journal of Workplace Learning, Vol. 30 No. 6, pp. 394-414. https://doi.org/10.1108/JWL-11-2017-0101
- 17. References Moseley, E. (2001-2019). Classroom . Retrieved from https://classroom.synonym.com/how-to-apply-diversity-skills-in-out-of-the-workplace-12080061.html Nussbaum-Beach, S. (2012). The Connected Educator. Retrieved from The University of Phoenix eBook Collection database. Poore, M. (2015). Using social media in the classroom: A best practice guide. Sage. https://books.google.com/books?hl=en&lr=&id=VMmICwAAQBAJ&oi=fnd&pg=PP1&dq=importance+of+using+social+m edia+in+social+learning&ots=WU_Nln-95K&sig=rkUZ_9Lz5H4FGCKKy64kiLBqh2c Samuels-Peretz, D., Dvorkin Camiel, L., Teeley, K., & Banerjee, G. (2017). Digitally Inspired Thinking: Can Social Media Lead to Deep Learning in Higher Education? College Teaching, 65(1), 32. https://doi.org/10.1080/87567555.2016.1225663 Scratch (n.d.). Retrieved from https://scratch.mit.edu/about Social Media Examiner (2019) How to Create a Social Media Policy for Your Employees. Referenced from https://www.socialmediaexaminer.com/how-to-create-social-media-policy-for-employees/ Sparta, P. (2012). Getting the most out of social learning: Utilizing social media in the workplace. Development and Learning in Organizations, 26(2), 16-18. doi:http://dx.doi.org/10.1108/14777281211201187 Training Station (2019). The Importance of Creating an Employee Training Manual. Referenced from https://trainingstation.walkme.com/creating-an-employee-training-manual/ Wikidots.com (2019) Retrieved from https://www.wikidot.com/about
Editor's Notes
- Social learning at work is the act of using social media as learning tools. An example is when we converse via social media with colleges about work topics, latest trends, conventions, news, or problems that people face concerning the same. Professionals learn from other professionals, that what social learning is all about. The difference with the conventional professional training system where the trainer meets the participants in a classroom or work area is that training with social media involves the use of social media as the main tool. Three reasons to adopt the new learning system at work are to meet other professionals in the same rubric, to receive an immediate response to specific questions from a third party, and to learn new ideas. The social learning is at the tips of the fingers of the professional. He or she does not need to wait until the company sends a professional to solve the questioning or train the personnel. The new social learning system makes employees independent learners.
- Flaxington stated about ninety-nine percent of successful careers are hinged on the individual’s ability to communicate well, foster mutual relationships, and earn and have respect for others; it’s about interpersonal skills and behaviors. Healthy work relationships are paramount to job satisfaction. In a healthy collaborative environment staff can share their own experiences which will differ from person to person. Building richer relationships among staff with diverse skills requires active learning experiences that break barriers between leadership and their employees. The workplace is full of people with different professional agendas. Diversity among staff sheds light on understanding topics. The learning environment within an organization reinforces the goals and objectives, increases feedback, and allows for collaboration with all employees regardless of their level within the organization. Knowing how to connect with individuals demands a level of awareness that can modify the approach in increasing understanding and communication skills (Flaxington, 2019). Teamwork makes the dream work. Employees with higher skill levels can coach and assist those with lower skill levels to help increase their performance. The more productive the team the more they are likely to stick together to accomplish each task. Fostering richer relationships is about problem solving and strengthening relationships through a willingness and open mind to learn.
- Using and practicing these skills can enhance communication which can result in an increase in understanding and staff are motivated (Moseley, 2001-2019. A part of fostering richer relationships requires awareness. Job performance is increased when there is a comprehensive understanding from all staff. Social media usage for social learning allow employees to work together in a variety of ways. All staff are diverse, from demographic backgrounds, educational opportunities, and various levels of skill sets; social learning empowers staff to learn from others, share with others, and build rewarding relationships (Sparta, 2012). The social learning environment fosters rich relationships among staff with diverse skill sets through being open to new ideas, understanding reactions, listening and responding, and being cognizant of the views of others. References: Moseley, E. (2001-2019). Classroom . Retrieved from https://classroom.synonym.com/how-to-apply-diversity-skills-in-out-of-the-workplace-12080061.html Sparta, P. (2012). Getting the most out of social learning: Utilizing social media in the workplace. Development and Learning in Organizations, 26(2), 16-18. doi:http://dx.doi.org/10.1108/14777281211201187
- Peer interaction is a way to address problems that arise while using social learning. This is a collaborative effort to cut down the time it will take to address issues in the social learning environments. It entails collaborative discussions with peers.
- Peer interaction empowers learners, triggers collaboration and supplements training needs. Discussing and sharing information causes the learner to think outside of the box and see other views concerning the discussions. It allows each person point of view to become central to the learning process. The need for personal training may not always be essential when learners are able to collaborate with those who may have taken on training of the discussions.
- Social learning can help companies meet organizational goals through collaboration. Collaboration promotes and enhances discussions and brainstorming among learners, enabling them to share ideas and past experiences and solve problems quickly. The premise is to accomplish shared goal.
- Social learning can help companies meet organizational goals through collaboration. Collaboration promotes and enhances discussions and brainstorming among employees, enabling them to share ideas and past experiences and solve problems quickly.
- Some indicators that social learning tools are successful within an organization include meeting personal and team objectives and increased participation during meetings and trainings. Additionally, surveys and polls can be conducted to get employee feedback. This feedback can help an organization determine what changes need to be made to improve or enhance engagement. Additionally, metrics can be collected to determine the number of daily, weekly, or monthly contributions that are being made to a company SharePoint or Wiki. This can help a company determine whether or not improvements need to be made to social medial learning platforms.
- Using social media within the workplace for social learning helps learners self-organize, it helps facilitate collaborations and it is applied according to the training needs of the organization. A successful outcome is reached when employees are given the proper resources to perform. Employee performance is measured by assessing their ability to produce. To produce, employees must know and understand the needs of the organization (Bika, n.d.). Organizations rely on stakeholders before developing a project or a plan. Stakeholders are the individuals who are in any way affected by integrating anything new. Time and energy are put into the ideas and visions of the organization and stakeholders are expecting those ideas and visions to come to fruition. Reasonable expectations of employees that cover concerns such as ethical values, quality care, and business concerns are targeted to ensure goals and objectives are reached. Strategies to ensure expectations are met would require establishing the guidelines that govern a successful outcome and setting rules that govern an unsuccessful outcome (Baker, 2019). Successful outcomes can include better performance from employees because they were able to properly use social media as a learning resource for professional guidance. Using social media for social learning contributes to the actions of the employees within the organization. It's how the company can thrive. The company brand is as good as the people that stand with it. Learning together from each other in the workplace is what helps to build relationships with common goals. References: Baker, E. (2019 ). It's All About ME (Managing Expectations)!. Retrieved from https://www.pmi.org/learning/library/managing-stakeholder-expectations-proactively-define-7984 Bika, N. (n.d.). What to measure in employee performance reviews. Retrieved from https://resources.workable.com/tutorial/measuring-employee-performance
- Employers can create social learning policies and schedule the proper training before the approval of the implementation of the new learning system to ensure that employees leverage the new training system efficiently. Early and clear guidance avoids confusion and future misunderstanding. The training should include the reasons why social media will be allowed and with what intentions, the ending goals, the sites approved, the rules and conditions for its use, and the restrictions or violation consequences.
- Facebook Live is a social media tool that many people use to collaborate. Facebook was established in 2003 by students at Harvard University as a general social site for students. The membership was restricted to the students of Harvard and is now a very popular used by Universities throughout the United States and Canada. Facebook Live is a tool within Facebook media which can be used for collaborating assignments and as a learning format with live instructors. The social media tool is used for live video-streaming that can be shared with other Facebook users. Discussion happen in real-time creating an interactive experience. This collaboration allows for questions and discussions throughout the sessions through voice communication. It is now highly used as a business connector as well as a tool for online training.
- Scratch is an online computer coding program available for people of all ages. It is free and to register new users need a username and email account. Scratch is used to create videos, games, tell stories, make music, and much more. Educators, parents, and children over the world are making use of it. The educational benefits are that young people and adults learn to be creative, reason consistently, and work with others. Anyone may have access to other's projects (as long as the project is shared). Scratch can create a vast worldwide community allowing others to collaborate.
- Wikidot is a wiki farm where anyone can start a wiki site. Currently there are 130M users. It is a web application service that can look like either a wiki, forum or a blog. This is a feature rich site that allows for other types of social media tools to be used. The site also creates communities for collaboration that allows users to pose questions, share knowledge and create unique communities of practice. Learning is all about sharing information from one person to another. The platform helps by having people who are ready to assist in anything to deal with studies. It is important to note that Wikidot is affordable. There is the ability to add other features however, there is a cost associated with this feature. Wikis can be used by upcoming learners to be able to practice with the interactive facilities that are on the platforms. There are applications for reading and writing, which is essential in the development of the student's ability to learn. The applications significantly aides in developing skills (Kessler & Bikowski, 2010). Moreover, Wikis have no age limits, and this means that anyone can create a space in wiki pages and start interactions with others. Social learning is created through the sharing of ideas and by enabling the collaborative communication that can impart on the performance in an organization. The spaces are easy to use which allows for easy access and use by everyone in the organization.
- Zoom is a web-based social media training and meeting platform. While it is multifaceted and has multiple features, Zoom is easy to use. Zoom can be an enriching teaching and learning tool that can enhance a traditional classroom with engaging collaboration features such as video, audio, content sharing, and digital whiteboards. Zoom is unique in that it allows an instructor or facilitator to host up to 10,000 participants. It also provides a “Panelist Green Room”. The “Green Room” is a private virtual space for different instructors, presenters, or panelists to practice their presentation while awaiting their seminar or speech. Additionally, Zoom can support integration with other Learning Management Systems such as Blackboard, Canvas, and Desire2Learn and also enables an instructor to conduct polls during and after training while also tracking the attendance of class participants. These features are extremely helpful to organizations. Not only can Zoom be used to facilitate the distribution of an important message from a company’s CEO in a large organization, but it’s video, audio, and content sharing aides are also beneficial to smaller organizations as well. On the other hand, with its ability to adapt to and work with other Learning Management, making it a wonderful professional development training tool. While Zoom has many aides and features that can benefit an organization, it also has some limitations. For example, while the video conferencing features are often free or inexpensive, adding certain features or allowing for multiple hosts can cause the cost to dramatically increase. Furthermore, most of the features are considered “add-on” features which cost extra. Another disadvantage is that in order to run a successful Zoom event, each of the participants must download Zoom in order to access the meeting. While the downloading process is simple and fast, it can be considered an inconvenience to some.