1. SHERYL LARSON
2339 Quartz St., Castle Rock, Colorado 80109
(T) 303-917-4885 email: slarson2339@yahoo.com
Executive Summary:
An operations professional with a customer driven focus. A history of extensive achievements
based on strong problem solving, analytical and communication skills that consistently produce
results. Meets internal and externalcustomer needs through sound practices,detailed orientation,
research,project management and strong leadership.
Professional Summary
Performance Food 2008-Present
Senior Credit Analyst
Responsible for customer risk analysis, collections, order approval, working with 3rd party collection
agencies and attorneys. Immediate decision making required for high risk situations, ensuring a constant
flow and release of shipments meeting needs of Sales, Credit Department and Customer while maintaining
a low bad debt write-off.
 Manage six National Food Accounts that consists of3500 accounts and $18 Million dollars.
 Provide reports to Roma Management and customers with account information.
 Negotiates payment options, work with PFG Roma’s operating stores to release shipments,
provide proof of deliveries and research customer issues.
 Consult with customers to determine win/win solution to financial issues.
 Work closely with attorney on collection accounts,bankruptcy and legal suits.
ComCables 2006-2008
Credit Manager
Set up new accounts, establish credit limits, negotiate win/win solutions with customers and sales, set up
project accounts, negotiate liens and personal agreements, work with 3rd part collections, attorneys, provide
cash forecast and A/R reporting to Management and attorneys.
 Established customer relationships, set customer and sales expectations, establish metrics,
reporting, procedures and processes.
 Set up the policies and procedures for the first Credit Department.
 Consistently meet and exceeded the cash forecast projection, maintained low bad debt write offs
and maintain the DSO (Days Sales Outstanding)as set, N48, as agreed to by upper Management.
 Assisted with otherdepartments in customer service.
Titanium Metals Corporation (TIMET) 2002-2006
Senior Credit Analyst
Managed over 400 Account Receivable customers, A/R base of $106.5M, and sales of $750M. Ensured
bottomline accountability by minimizing bad debt expense through timely collections and setting
appropriate credit limits, controlling DSO (Days Sales Outstanding). Determined credit limits by financial
analysis, provided customer credit account consulting,reported to Management and Sales, assisted in audit
controls, worked with 3rd party collections and process improvement.
 Exceeded DSO target of 53 days by 4 days; maintaining a DSO of 49 days, AR base increased
from $30M (2003) to $106.5 (2006).
 Recognized by TIMET COO and President as having a “maintained” historically low DSO record.
 Developed a process for identifying and reporting account issues that resulted in a decreased > 60
Days Past Due from 2.0% to .07%: Target was 3%.
 Incorporated a process for collections by Past Due Letters, which decreased calling time and
increased collections by 20%. Compiled the Financial Services Book of Processes that enabled the

2. Credit team to perform write offs, refunds, account reconciliation’s and porting per guidelines.
Hewlett-Packard Company 1978-2002
Senior Credit Analyst
Managed assigned territory, including government accounts,by approving credit and collecting Accounts
Receivable.
 Approved customers for credit, analyzed risk factors and collected Accounts Receivable for a base
averaging $5M to $6M, 1100 accounts and 2800 invoices.
 Continually met and exceeded all targets for the collection of Accounts Receivable and maintained
a low past due invoice percentage.
 Received a High Achievement Award from Management for consistently meeting goals, collection
percentage average of 70% and over 90 Days Past Due less than 1.9% with a target of 2.3%.
Customer Service Representative: Quote, Data Entry, Collections
Account Managerwho supported internal and external customers for the largest channel partner account
and trade accounts. Managed the customer orders from the quote to point of order entry to the collection
of invoices. Mentored and trained new collectors and team lead for collections, analyzed Open
Order/Open Invoice Reports.
 Resolved old Accounts Receivable issues and developed processes within HP and with the
customers which resulted in a decrease of >90 days past due invoices by 75%.
 Led one of the largest account teams in the consolidation of accounts receivable collections and
order entry. This included Accounts Receivable collection training and mentoring for new
collector and temporary workers.
 Developed handbookof processes forthe Roseville Business Center that was rolled out for the
entire Customer Service Department.
 Organized the complete Accounts Receivable collection process for the largest Channel Partner
account.
 Negotiated with factories to establish committed product delivery dates and resolved order
fulfillment issues (i.e. delivery, invoice disputes,customersatisfaction issues).
 Provided reports,metrics and graphs to Management on a weekly basis identifying issues and
progress.
Business Process Analyst for Incentive / Quota Credit
Member of the HP Incentive Compensation pilot program. Assisted Sales in obtaining required information
from Resellers. Created, documented and monitored processes within the Incentive / Quota Credit
Organization. Interfaced heavily with Sales Representatives regarding compensation issues.Consulted,
mentored and trained internal business partners on processes and sales quota programs. Managed projects
and was the point of escalation within my team.
 Conducted detailed research and investigation for Sales Representative’s pay issues that resulted
in full compensation.
 Provided reports from resellers that assisted in the compensation of Sales Representatives.
 Developed and implemented processes that improved the documentation and compensation
procedures for Sales Representatives.
 Created reports for special sales programs that provided information to evaluate sales impact.
 Participated in the worldwide auditing process that provided Management with information to
compensate Sales Representatives for problem and special accounts.
 Developed and documented processes for all job functions within assigned compensation
organization that improved data entry productivity and decreased errors.
Business Process Analyst for Information Management
Worked with the Sales Organization, Call Center, Marketing, internal business partners and customers to
maintain a marketing database ofcustomer information consisting of 600,000 customers and 300,000
companies. Interviewed, hired and supervised 13 temporary workers for data entry functions.Documented
processes,trained internal business partners and created reports that ensured the integrity of the data.

3.  Researched, proposed and implemented a project that transitioned from temporary workers to
Tascor on-site contractors that decreased employee turnover, increased data entry productivity and
provided a stable work environment.
 Researched and implemented a Data Standards Quick Reference Guide that resulted in 65% fewer
data entry errors.
 Implemented a project with the Call Center that identified data entry errors and provided training
that resulted in 50% fewer data entry errors.
Education
College Major: Business Management
Dun and Bradstreet Courses:
Credit & Collections, Financial Analysis,Advanced Financial Analysis,Collecting Past Due
Accounts,Collection Workshop,Analyzing Financial Statements and Process Development.
NACM CLASSES:
Principles of Business Credit
Basic Accounting
Financial Analysis
Member of the NACM, CFDD