3. 3
Introduction
Listening to the Citizens of Uzbekistan (L2CU) is a system to comprehensively monitor the views and well-being of
a representative group of people, as reforms are introduced. By reflecting the experience of this group over the
course of a year, the study provides an up-to-date understanding of how abstract policies translate into impacts
on the daily lives of people.
L2CU is a collaborative effort led by the World Bank and the Development Strategy Center. An advisory council
made up of representatives of the State Statistical Committee, Ministries, and national think tanks provided
advise on the study's design, and provided continuous assistance in the review and interpretation of results.
The study comprises of a 4,000-household nationally representative baseline survey, a monthly “panel” survey of
a subset of 1,500 households from the baseline survey, and a qualitative data collection from key specialists and
focus groups. The information collected in the L2CU initiative informs reform efforts directly by: 1) raising the
profile of citizens' views, and 2) enabling in-depth economic analysis.
4. 4
Methodology of the Survey
A working group comprised of national think tanks and the ministerial advisory council
provided guidance on the design of the questionnaires, sample, and interpretation of the
results.
The study collects information in four distinct modes:
• A comprehensive national survey conducted in-person with a representative sample of 4,013
households. Recipients of social protection benefits were oversampled using registration data
maintained at the mahalla level, and sampling weights were adjusted for the inclusion of these
households in the baseline results. Full data on household consumption, expenditure, income,
remittances, and information on any current migrants was collected. A full module on well-being and
views on local economic conditions was also included
• Administrative data collected from mahalla officials in each of the selected primary sampling units (PSUs)
of the national household survey. This included comprehensive data on all officially registered migrants,
the demographic profile of migrants, the registered destination countries, local labor market information,
social protection beneficiaries, and related data.
5. 5
• A nationally representative panel survey conducted monthly over the phone with a randomly selected sub-
sample of 1,503 households that participated in the baseline. The survey also collected comprehensive
information on potential/intending/current and returning migrants.
• Qualitative data collected in focus groups. This data includes discussions regarding hurdles to migration
and the administrative procedures surrounding migration decisions.
The PSU for the L2CU baseline survey were mahallas, the lowest-level administrative unit in Uzbekistan. A
total of 200 PSUs were randomly selected, proportionate to size, by World Bank staff using a full official list of
mahallas provided by the National Mahalla Committee of Uzbekistan. The design closely followed protocols
applied to Living Standards Measurement Study (LSMS) type surveys
The baseline survey was conducted entirely on tablet devices (CAPI), enabling validation using cross-
referencing, confirmation using geo-coordinates, and other techniques to ensure accuracy. The survey was
conducted over the course of a 1.5-month period in May/June 2018
6. 6
Questionnaires
Questions are divided in two parts:
1. Household Questionnaires
Does dwelling have central heating ?
How many months was dwelling heated during the past winter?
Did you expereince disruptions in heating during the past winter?
7. 7
2)Individual Questionnaires:
Does [NAME] receive any social benefits, such as pensions,
allowances or in-kind goods in last 5 years?
How often does [name] receive [BENEFIT]?
How many weeks ago did [NAME] last receive [BENEFIT] ?
How much did [NAME] receive of [BENEFIT]?
8. 8
Findings
A labor-market recovery quickly asserted itself in June with the phasing out of lockdown measures, following
dramatic declines in employment, wellbeing, and income caused by the COVID-19 outbreak. According to data
up to June 22 nd collected in the Listening to the Citizens of Uzbekistan project, the beginnings of recovery
already apparent in May built further momentum, with both self and wage employment regaining lost ground.
However, these results do not reflect the reintroduction of stricter lockdown measures effective from July 10,
which will be assessed in the next round of the survey. Remittances, labor income, and open job vacancies
remain far below the pre-COVID trend, disproportionally affecting poorer households. A small but elevated
number of respondents note that the healthcare system is under strain, which coincided with a June surge of
health-related job listings that surpassed the number of vacancies in 2019. Measures of food insecurity and
other deprivations are strongly associated with lost income during the crisis. Responses suggest nearly no
further food shortages, and that roughly 3.8 million people have received some emergency support