1. SHARON WONG
232 Portola Drive Danville, CA 94506 | Phone: (925) 876-7633 | Email: sharon.c.wong@gmail.com
WORK EXPERIENCE
Product Owner, Mitchell International Nov’ 2013 to present
 Managed an Agile scrum team consisting of 4 developers and 2 QA engineers on over eight projects
 Drove the development of a reusable attachments upload and viewer component for a browser-based application projected to increase file upload volume by 30%; wrote user stories and gathered design requirements through analyzing usage data for true preferences, performing competitive research, and meeting with key stakeholders
 Consulted user experience team regarding user interface requirements for the attachments component; jointly participated in customer usability testing using prototypes in order to make necessary changes to UI and workflow, improving usability by optimizing batch editing/delete functionalities and management of concurrent uploads
 Minimized cost during initial architecture of the attachments component by figuring out how to implement a third- party upload control in the file upload feature, saving over $20k in developmental spending
 Prioritized potential enhancements and timeline of feature releases with delivery team and key stakeholders through continual strategy meetings and bi-weekly backlog grooming sessions
 Worked with cross-functional teams to govern the building of restful services that were to be consumed by applications across multiple platforms in order to ensure proper design and resolve dependencies
Product Manager, Mitchell International Sept’ 2012 to present
 Managed two product lines totaling an annual revenue of over $4.3 million with a combined customer base of 4500
 Helped drive $250k in monthly new sales by enabling the sales team by providing product cheat sheets, competitive research/analysis comparing product features, usability and pricing, and quarterly demos and feedback sessions
 Spearheaded the identification of customer pain points to prioritize features through low-usage customer visits, writing customer surveys and analyzing results, and product usage trends, decreasing the high attrition rate by 4.5%
 Proactively researched, presented, and wrote business plans for product enhancements and new technologies such as search optimization through third-party tools, updating to latest version of CadViewer for improved graphics, bringing a desktop application into the web, etc. in order to improve customer sentiment and adoptability
 Instituted and built email campaigns such as New User, Tips and Suggestions, and Educational Videos to be sent to customers in order to increase retention and usage, resulting in an average of a 42% open rate
Product Marketing Specialist, Mitchell International April 2012 to Sept 2012
 Conducted a large search engine optimization project over two weeks which involved researching top industry keywords, and analyzing and streamlining with every business unit’s website pages in order to optimize SEO ranking
 Headed the launch of a Facebook page by performing competitive analysis, researching target markets, repurposing assets to write content, and participating in creative discussions to convey new branding and positive sentiment
 Expanded the MitchellRepair Twitter handle by identifying target audience, engaging tactically with industry professionals, and developing appropriate content – growing number of followers by 45% within eight weeks
 Organized and piloted response team meetings with cross-functional teams for Mitchell Repair’s social networking sites, analyzing potential risks and detractors, and creating response metrics for each business unit involved
EDUCATION
University of California, San Diego September 2008 to June 2012 Major: Bachelor of Arts, Economics GPA: 3.12 Minor: Business, Rady School of Business
LEADERSHIP EXPERIENCE
Product Manager Community, Mitchell International June 2014 to present
 Co-founded and lead a grassroots organization dedicated to the continuous education of the broader Product Management team at Mitchell; solidified sponsorship from upper management and helped to identify topics of discussion such as: market launch strategy, PM in Agile World, understanding our customers, etc.
SKILLS & AWARDS
Mitchell Int’l Awards – Quarterly MVP Q2 2013 and “Living the Mitchell Way” award in Q1 2013
Technical – Very proficient in Microsoft Word, Excel (pivots), Outlook, Word and PowerPoint; Axure, HTML Website Design