3. About VicRoads
Our intranet redevelopment project
Benefit Management Framework
Applying the framework
How we’re tracking
Key lessons & resources
4.
5.
6.
7.
8. The positive and measurable
impact of change on the
performance of the organisation,
contributing to one or more strategic
objectives.
ASSOCIATION FOR PROJECT MANAGEMENT UK
Benefit
12. Why
Benefits are the reason for change and change delivers the
benefits
Direct effort into the changes that matter most
Enables consistent approach to investment
Validate whether proposals will deliver outcomes that support
strategic objectives
Helps the sponsor understand project performance, not just
deliverables
Baseline to measure success
13. Business cases have a strong focus
on the solution and often fail to
adequately describe the problem,
explore the strategic options or specify
the benefits that will be produced.
DEPARTMENT OF TREASURY & FINANCE
14.
15.
16.
17.
18. Strategic objectives
Customers &
Community
We create
solutions with our
customers and
community
Journeys
enabling
integrated
transport choices
and making
journeys
pleasant and
predictable
Wellbeing
improving road
safety, amenity
and
environmental
outcomes
Productivity
strengthening the
economy through
better use of
roads and
connections with
land use
33. I can find the information I need easily using the menus
Search results are relevant
Information is always correct
Information is always up-to-date
Corporate news is relevant to me
Local news is relevant to me
Helps me feel connected to the organisation
Relevant for my daily work
Homepage design meets my needs
42. Presenting the benefits
Template with ‘traffic light’ indicators
Tools like Canva and Infogram can be used to
make a professional looking report
Use a format to suit your
audience/organisation
Use stories as an
alternative way to
share the benefits
43. What worked well
Variety of measures
Helped connect project objectives to
the strategic objectives
Focus on benefits, not just
deliverables
A way to promote success of the
project
Shows where to focus effort
Builds a case for enhancements
44. ...and not so well
No accountability for collating
measures
No target set for user satisfaction
Didn’t inform the scope of Phase 2
Not revised for second phase of
project
Not closely aligned with change
strategy
45. Key lessons
Benefits management is hard
Benefits management needs an owner and resources
Use to prevent de-scoping of capability that enables the benefits
Use trained facilitator when running benefits workshop
Be specific about the source data and formulas used for measures
46. Key lessons...cont
Be flexible and prepared to revise KPIs & measures
Still valuable even if not done pre business case
Change management needs to focus on the adoption needed
to reach the targets
Don’t forget user reported measures
Approach can be helpful in BAU