1. MS. Shannon Nicole Waggy
119 W Heather Rd
Bel Air, MD 21014 US
Day Phone: 4435047663
Evening Phone: 4435047663
Email: shannonwaggy@gmail.com
Professional Accomplishments/ Employment History
First Mariner Bank
1403 Conowingo Road
Bel Air, MD 21014 United States
06/2013 - Present
Salary: 11.23 USD Per Hour
Hours per week: 40
Teller II
Duties, Accomplishments and Related Skills:
 Responsible for promoting the relationship selling strategy through the sale of
bank products to new and existing customers; proactively servicing customers;
assisting and supporting the technical, operational, and administrative functions
of the branch; coordinating work within the department; as well as with other
departments; reporting pertinent information to the immediate supervisor;
responding to inquires or requests for information.
 Responsible for providing quality customer service through timely, courteous,
and accurate processing of transactions in accordance with policies, procedures
and regulations; identifying and referring potential sales opportunities;
coordinating work within the department, as well as with other departments;
reporting pertinent information to the immediate supervisor; responding to
inquiries or requests for information.
 Efficient and accurate handling of inbound calls, emails, chats, facsimiles and
mail from existing and prospective Bank customers
 Placing outbound calls to customers in a high volume call/ contact center
environment
 Provides exceptional customer service support and assistance by responding to
all inbound calls and complaints in a timely manner
 Provides accurate information in response to questions about existing deposit
accounts and other financial products and services as well as technical
assistance to the web based portal
 Generate referrals to other business areas by cross-selling bank products and
services based on existing customer relationships and their needs
Supervisor: Eileen Kanely (4436400165)
Okay to contact this Supervisor: Yes
Lorien Assisted Living
1909 Emmorton Road
Bel Air, MD 21015 United States
10/2010 - 06/2013
Salary: 9.60 USD Per Hour
Hours per week: 20
Dietary Aide
Duties, Accomplishments and Related Skills:
 Monitoring food distribution, ensuring that meals are delivered to the correct
recipients and that guidelines, such as those for special diets, are followed
 Preparing food items, such as sandwiches, salads, soups or beverages
 Monitoring food preparation or serving techniques to ensure that proper procedures
are followed

2. 4435047663shannonwaggy@gmail.com
Shannon Waggy
 Cleaning or sterilizing dishes, kitchen utensils, equipment or facilities
 Examining trays to ensure that they contain required items
 Wiping tables or seats with dampened cloths or replace dirty tablecloths
 Setting tables with clean linens, condiments or other supplies
 Scraping and stacking dirty dishes and carrying dishes and other tableware to
kitchen for cleaning
 Cleaning up spilled food or drink or broken dishes and removing empty bottles and
trash
Supervisor: Kathy Seubert (4108031400)
Okay to contact this Supervisor: Yes
Putt Putt Fun Center
416 Constant Friendship Blvd
Abingdon, MD 21009 United States
09/2006 - 10/2010
Salary: 7.25 USD Per Hour
Hours per week: 30
Party Host/ Manager
Duties, Accomplishments and Related Skills:
 Opening/Closing of restaurant
 Ensuring profitability through outstanding store presentation and Guest service
 Supervising and overseeing daily store operations
 Teaching and motivating team members to maintain high-quality Guest service and
safety
 Making daily decisions
 Building sales and maximizing profits, exercising excellent judgment in cost control
 procedures, financial accounting, inventory levels and/or labor management
 Assisting in providing a safe, fun and clean environment for all our Guests.
 Help create the lasting magical memories for our guests. Party hosts/hostesses do
the work so that Mom and Dad can relax and enjoy the party.
 Utilizing our unique Kid Check systemto ensure that “all Guests that come together
leave together.”
 Responsible for providing great-quality food.
 Suggestive selling and cash handling.
 Keeping the costume character room clean and organized.
 Ensuring all games are working properly.
Education
Spring 2015
Spring 2015
Associates of Applied
Sciences: Accounting
Associates of Sciences:
Business Administration
Harford Community College,
Bel Air, Maryland
Harford Community College,
Bel Air, Maryland
References
Name Employer Title Phone Email
Linda Waggy APG
Budget
Analyst 4109370247

3. 4435047663shannonwaggy@gmail.com
Shannon Waggy
Andrew
Biasucci (*)
First Mariner
Bank Teller II 4436400165 Abiasucci@1stmarinerbank.com
Eileen
Kanely(*)
First Mariner
Bank
Branch
Manager 4436400165 ekanely@1stmarinerbank.com
Lora Ballard
US Army
Intelligence
and Security
Command
Supervisory
Intelligence
Specialist
301-677-
2147
(*) Indicates professional reference