Shannon Sieffert has over 10 years of experience in customer service, recruiting, sales, and management. She is currently a Blood Drive Representative for the American Red Cross where she creates strategies to attract and retain blood drive sponsors. Previously she held positions in automotive sales, banking management, and blood drive coordination. She has a Bachelor's degree in Business Administration and certifications in nursing and phlebotomy.

1. SHANNON SIEFFERT
| H: 248-212-8175 | C: 313-549-7058 | shannon.sieffert@redcross.org
Summary
Demonstrated talent for management of customer service operations.Planning and implementing effective strategies to
recruit and manage sponsor organizations and relationships. Educate sponsor chairpersons and recruitment
committees in organizational requirements.
Highlights
Customer Service Recruiting
Training Sales
Lead & Evaluate Financial Record Keeping
Supervision Public Speaking
Accomplishments
Sales goals of100% accuracyin allthree of my territories throughoutthe year. My achievementsalso include
developing youth programs, training programs and future mentor programs.
Experience
DRD Biomedical Representative 05/2012 to Current
American Red Cross Detroit, MI
Create strategies to attract, manage and retain potential blood drive Sponsors and groupsfor existing blood
drives.
Use of appropriate methods to ensure efficient scheduling of blood drive assigned sponsors to meet weeklyand
monthly and annual collection goals.
Provide sufficient organizational and operational supportto sponsor contact to ensure achievement of collection
operation and annual goals.
Scheduling and implementing of education programsfor sponsor contact, recruitmentcommittees, line of
volunteerswithin assigned groups to assist in my meeting collection objectivesand to
comply with all ARCBS directives, Code ofFederal Regulations, local operating procedures and all other
regulatory requirements.
Obtain knowledge in the community, its government,demographics and organizations.
Coordinate activitiesto ensure a positive Sponsor and donor experience.
Maintain accurate records to provide tracking and statistical data.
Use my knowledge of tools, and technology to provide the organization efficiencyand productivity.
Sales and Leasing Professional 02/2012 to 05/2012
Lunghamer Buick-GMC, Inc. Waterford, MI
ConductPresentationsof Various Car Products
Assist customers in purchasing or leasing a vehicle
Demonstrate variousoperations of vehicles
Bank Manager 09/2010 to 02/2012
Oxford Bank Clarkston, MI

2. Manage daily Operations
Supervise staff
Advise staff on proper decision making
Promote company products
Address staff and customer concerns
Manage staffing levels, schedules, and payroll
Evaluate prospective candidatesfor hire
Responsible for Branch Auditing Operations
Responsible for assistance customer IRA,Loans,and Stock investments
Computer skills include Excel, Word, and PowerPoint
Utilize variouscomputer Systems
Strong marketing and sales skills
Recruiter
Michigan Community Blood Centers
Participated on Mid-Michigan Regional Medical Center Ernie Wallace Board
Developed and conducted presentationsat local high schools
organization blood drives
Forecast,acquired, and delivered required materials for events
Managed blood drive operations
Addressed staff and volunteer concernsduring events
Managed Accounts
Excelled in a fast paced work environment
Reported event resultsto regional managers
Bank Manager/Operation Specialist Auditor/Bank Teller
ChemicalBank & Trust
Managed daily operations
Supervised staff
Reconciled daily vault balance
Administered branch auditing procedures
Streamlined branch training processes
Conducted training for multiple branches
Managed Branch
Prepared corporate reports
Created currency orders and shipments
Approved all orders of currency
Advised staff
Promoted company products and sales
Addressed customer concerns
Managed staffing levels, evaluations, schedules,and payroll
Evaluated prospective candidates for hire
Education
Bachelor of Science: Business Administration,Minor Management
DavenportUniversity
CENA
Phlebotomy
Hospital Volunteer, Mid-Michigan Regional Medical Center
ABWA Committee Member
References upon request
06/2008 to
11/1997 to
Grand Rapids, MI,
, MI
, MI
12/2008
Saginaw
Demonstrated strong marketing, motivational, and organizational skillswhile coordinating companyand
02/2008
Midland
2008
Unites States