1. Debra Thompson
6510 Washington Ave, Windsor Heights IA 50324
Home: 515 720-7646 - Cell: 515 720-7646 - theddts@q.com
Summary
Dynamic insurance professional bringing 12 yearsin the field ofinsurance with an emphasison health insurance
recovery services.
Highlights
Operations management Inventory control
Staff development Change management
Inventory control Complexproblem solving
Cross-functional team management
Accomplishments
Leadership
Served as key contributing member to Leadership team.
Experience
Team Leader Operations
February 2012 to Current
Wellmark Blue Cross Blue Shield - Des Moines,IA
Manage vendor ofcollection recovery services. Mentor newand existing employees. Researched and conducted RFP
for collection services. Businessowner of newsystem projectfor tracking of cash receipts.Manage employeesby
conducting one on one development sessions, reviewing development progressand auditing results.
Implemented streamlined processes to save over $155,00 in 2014.
Audit vendor processuncovering monetary discrepancies that were returned to our providers and Wellmark.
Prepared educational sessions to increase knowledge ofnewemployees and our salesstaff.
CSA
December 2011 to February 2012
Wellmark Blue Cross Blue Shield - Des Moines ,IA
Provided excellentcustomer service while meeting all job requirements. Reviewed benefits and answered customer
questionsin the FEP department and within regular business.
Telesales Manager
February 2001 to December 2009
Qwest Communications - Des Moines,IA
Lead and develop team of direct reports in sales,call handling and improving the customer experience.
Education
High School Diploma :General with emphasis in accounting, 1978
Valley High School - West Des Moines,IA, USA