1. Kathleen Coleman
2530 Classic Ct Colorado Springs, CO 80922 ▪ 651 497 6995
linkedin.com/in/kathleenscoleman ▪ kathleenscoleman@icloud.com
Skills Overview
Professional
With over 25 years of customer service experience, my specialty is working with people. My passion in life is
helping others find solutions in a creative way that promotes a positive outcome for everyone involved. My
primary focus is problem solving and conflict resolution. My work experience is diverse and encompasses
everything from office management, team building, training, project management, sales and marketing,
business accounting, safety and general liability risk management, special event planning, and volunteer and
membership management.
The key to success in all things is simple; treat others as you would want to be treated. This is the daily
philosophy I live by and how I conduct myself in all business matters.
 Well-developed skills in customer service, call center, teambuilding, training, project management,
sales and marketing, safety risk management, office management, and volunteer management
 Forward thinker and proven adaptability to differingcultural and business environments
 Accomplished technical writing, problemsolving, and analytical skills
 Proven computer skills in MS Office, iMIS, SPSS, Adobe CreativeSuite, and social media platforms:
Hootsuite, Facebook, Twitter, Instagram, Pinterest, and Snapchat
Experience
DST Systems Inc. November 2015 – April 2016
Mutual Fund Representative
 Assess processing requests to determine the nature or type of action being requested and accurately
process each requested financial and non-financial transaction.
 Evaluate and/or verify service requests for each requested financial transaction including, but not limited to
purchases, redemptions, maintenance, transfers, and exchanges.
 Research and follow up on outstanding items necessary to complete the transaction.
 Research identified problems, document findings and return transactions with issues/errors to the
processor for resolution.
Girl Scouts of Minnesota and Wisconsin River Valleys August 2003 – July 2009
Service Center Administrator II / Girl Scout Shop Manager / Service Center Associate – Administrative Assistant
 Supervised, trained, and mentored 4 person call center team in high-demand situations
 Performance driven instituting and accomplishing 24-hour SLA resolution on client issues
 Creative product bundling and new product line recommendations increased sales by 50%
 Developed and refined departmental standard operating procedures and training programs
Frauenshuh Companies April 2003 - August 2003
Property Administrator
 Exceptional administrative support creating a stress-free environment for one Vice President and three
executive staff members
 Combined patience, determination, and persistence to troubleshoot and resolve tenant issues quickly and
efficiently

2. Sprint/Sprint PCS January 1999 - August 2002
Revenue Specialist / Associate Financial Analyst / Administrative Assistant
 Audited 5 corporate lockboxes and daily deposit reconciliation to achieve an 84% reduction in per piece cost as
well as simplified error codes and lockbox specs
 Created tracking system to monitor unapplied payment SLA compliance and assisted Accounts Receivable to
create NSF automation process
 Created methods and procedures for administrative processes in the Fraud Management department and
Lockbox division of Accounts Receivable department
 Supported a Director, 3 Managers and a staff of 130 Associates in Fraud Management providing
administrative assistance
Harding Glass – dba Binswanger Glass May 1992 – December 1998
Workers Comp / Fleet Administrator
 Managed Safety/OSHA compliance program for over 900 employees nationally and reduced 2 OSHA fines that
totaled 35K to 9K
 Managed D.O.T. and Fleet Programs for over 100 locations and 400 vehicles nationally
 Managed Worker’s Compensation and General Liability claims realizing an overall insurance experience rating
reduction which translated to an insurance premium reduction of 30K
Education, Special Course Work, Activities and Honors
Education
 Bachelors of Science in Business Administration, Marketing Major GPA: 3.7
University of Central Missouri - Warrensburg, MO Dean’s List 2012 - 2015
Graduated May 2015
Special Course Work
 R.ed Marketing UCM Alumni Association Internship August 2014 – December 2014
o Bench-marking and compiling data for new student and alumni engagement programs
o Stewardship Survey Project Lead
 Integrative Business Experience (IBE) Charity Committee August 2013 – December 2013
o Charity: Wounded Warrior Project Profit Generated: $14,225 and Donation: $7,114.65
o Project Team Lead Wounded Warrior 5K Run - planned, budgeted, and procured donations for all race
day giveaways
o Procured vendor and negotiated product acquisition
o Created dynamic sales and event flyers – achieved 43% higher sales than competition
Activities
 KC Café Radio – (24/7 internet radio station) July 2009 – Present
o Artist Relations/Marketing Director (volunteer position)
 Girl Scouts of NE Kansas and NW Missouri
o Volunteer – Belton Service Unit 653 August 1998 – May 2016
o Getting Started Provider (Orientation) – Adult Training August 2011 – May 2016
Honors
 Outstanding Marketing Student, AMA UCM - Harmon College of Business April 2015
 Leadership Award, AMA Harmon College of Business April 2015
 Outstanding Marketing Student, AMA St. Louis Chapter February 2015