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Google Analytics Training

January 2013
Shanelle Newton Clapham
Parachute Digital
What is Google Analytics?

• Free website tracking software from Google

• Google Analytics (GA) only gives you data specific to
  your website (site centric website analytics)

   •   How many visitors and where they come from (location)
   •   How they find your website (traffic sources)
   •   What content they like most
   •   Track goals and conversions (eCommerce or enquiries)
Why I love Google Analytics

• Data is actual &
  in real time

• Make informed decisions
  so as not to miss
  opportunities/ suffer failure

• Testing and learning

• Plan for the future based
  on past results.
How GA can help YOU!
Agenda

• Who is visiting your website? AUDIENCE

• How do people find your website? TRAFFIC SOURCES

• What information do they want? CONTENT

• GOALS & CONVESRSIONS

• Reporting & Dashboards.
Audience

Who is visiting your website?
Where do they come from?
What device are they using?
Audience

     • Who visits your website?

     • What device are they
       using?

     • How long do they spend?

     • Have they been before?

     • What website browser do
       they prefer?
Discussion Q & A
Traffic Sources

How did visitors find your website?
Which channel did they come from?
What channel is the most effective?
Traffic Sources

       • How do people come to your
         website?

       • Which traffic source is most
         effective?

       • What are people typing into
         search engines to find UNSW
         Eng websites?

       • How can you track UNSW
         Eng paid marketing
         campaigns?
Traffic Sources Q & A
Content

What content do your visitors like most?
How are they finding your content? (Keywords)
How long are visitors spending on your website?
Content

     • What content is popular?

     • What content are visitors
       searching for?

     • Which landing pages bring
       in the most traffic?

     • How responsive is your
       website?

     • What do people click on?
Content Q & A
Goals & Conversions

What action are your visitors taking?
Are your business goals being met?
Which channels drive the best result?
How can we track this information?
Goals & Conversions

                  • Track specific actions &
                    business goals

                  • Monitor sales transactions
                    and revenue

                  • See where visitors/
                    customers drop off &
                    optimise experience

                  • Know which products
                    deliver the best sales.
Goals & Conversion Q & A
Reporting

Standard Reports
Custom Reports
Real Time Reporting
Benchmarking
Reporting

   • Standard Reports
      • Campaign (UNSW Marketing
        campaigns) reports
      • Advertising reports
      • Advanced reports
      • Primary & Secondary dimensions
      • Graphs/ pie charts etc
      • Timeframes
      • Exporting


   • Real time Data

   • Custom Reports.
Standard Reporting
So, do you think Google Analytics
can help you?

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Google analytics-training jan2013

  • 1. Google Analytics Training January 2013 Shanelle Newton Clapham Parachute Digital
  • 2. What is Google Analytics? • Free website tracking software from Google • Google Analytics (GA) only gives you data specific to your website (site centric website analytics) • How many visitors and where they come from (location) • How they find your website (traffic sources) • What content they like most • Track goals and conversions (eCommerce or enquiries)
  • 3. Why I love Google Analytics • Data is actual & in real time • Make informed decisions so as not to miss opportunities/ suffer failure • Testing and learning • Plan for the future based on past results.
  • 4. How GA can help YOU!
  • 5. Agenda • Who is visiting your website? AUDIENCE • How do people find your website? TRAFFIC SOURCES • What information do they want? CONTENT • GOALS & CONVESRSIONS • Reporting & Dashboards.
  • 6. Audience Who is visiting your website? Where do they come from? What device are they using?
  • 7. Audience • Who visits your website? • What device are they using? • How long do they spend? • Have they been before? • What website browser do they prefer?
  • 9. Traffic Sources How did visitors find your website? Which channel did they come from? What channel is the most effective?
  • 10. Traffic Sources • How do people come to your website? • Which traffic source is most effective? • What are people typing into search engines to find UNSW Eng websites? • How can you track UNSW Eng paid marketing campaigns?
  • 12. Content What content do your visitors like most? How are they finding your content? (Keywords) How long are visitors spending on your website?
  • 13. Content • What content is popular? • What content are visitors searching for? • Which landing pages bring in the most traffic? • How responsive is your website? • What do people click on?
  • 15. Goals & Conversions What action are your visitors taking? Are your business goals being met? Which channels drive the best result? How can we track this information?
  • 16. Goals & Conversions • Track specific actions & business goals • Monitor sales transactions and revenue • See where visitors/ customers drop off & optimise experience • Know which products deliver the best sales.
  • 18. Reporting Standard Reports Custom Reports Real Time Reporting Benchmarking
  • 19. Reporting • Standard Reports • Campaign (UNSW Marketing campaigns) reports • Advertising reports • Advanced reports • Primary & Secondary dimensions • Graphs/ pie charts etc • Timeframes • Exporting • Real time Data • Custom Reports.
  • 21. So, do you think Google Analytics can help you?

Editor's Notes

  1. Up-skill Business intelligence customer needs mobile optimised websites mobile friendly customer focused content SEO friendly content website data website audience website audience needs business priorities streamline processes Reduced workload business goals customer first real time data testing business goals
  2. What is the date range for this data? What is the difference between Visits and Unique visitors? What does New visitor vs Returning visitor mean? What is a bounce? What is a page view? Show ave session duration vs Behaviour/ Engagement
  3. What is the most popular search term that drives traffic to the School of Petroleum website from Jan 7-20 2013? How many visitors came from search engines? How many visitors came direct? What does this mean?
  4. SPREE
  5. Standard Reports Primary and 2 nd Dimensions Advanced reports