2. WHATISCONFLICT?
• A conflictis a fight,struggle,battle,
disputeorquarrel.
• Aconflictcanbeassmallas a
disagreementoraslargeasawar.
3. NATURE OF CONFLICT
• Conflict-you’llfinditeverywhere!
• Whenever two people come together,
conflict is possible. It is a normal and
healthy.
• Differentideascreate learning.
4. THE THINGS WE FIGHT FOR:
• WANT:Somethingwedesire.
• NEED:Somethingnecessary.
• VALUE:Whatwewill payforsomething.
• GOAL:Somethingwework towards.
5. A CONFLICT OF INTEREST IS BASED ON
1. Differences in wants,needs, goals and values.
2. Shortageof money or power.
3. Competition. WANT
NEED
VALUE GOAL
6. DO YOU KNOW CONFLICTS ARE
GOOD!
• Conflictsidentifyproblems
• Conflictscanmakelifemoreinteresting
• Conflictsallow youto see differentsides
• Conflictscreatenewideas (solutions)
• Youtolearnmoreaboutothers
• Youtolearn moreaboutyourself
7. What Are Conflict Styles?
• Conflict styles, sometimes called conflictresolution styles,
conflictmanagementstyles, orconflicthandlingstyles, arethe
waysinwhichpeople choose todealwithconflict.
• There isn’toneperfect waytodealwithconflict,as notevery
conflictwefaceisexactlythesame.
8.
9. What to consider when choosing a conflict
style:
• The importance of the issue
• Your investment in the situation
• The consequences of the situation (risks of prolonged conflict)
• Your relationship with the other person/people
• The personality/communicationstyle of the other person/people
• How much time/energy you have available
• Are there moral issues or beliefs you need to take into account?
13. Interpersonal Conflict Resolution Strategies
• Choose the Best Conflict Style Based on the Situation
• Understand Different Personality Types and CommunicationPreferences
15. MartinLutherKingJr
“PEOPLE FAIL TO GET ALONG BECAUSE THEY FEAR
EACHOTHER,THEYFEAREACHOTHERBEACAUSETHEY
DON’T KNOW EACH OTHER, THEY DON’T KNOW EACH
OTHER BECAUSE THEY HAVE NOT COMMUNICATED
WITHEACHOTHER.”
