1. 7417 Southworth Circle Plainfield, Illinois, 60586 773-269-9358 shakira.emmons@gmail.com
Shakira Emmons
7417 Southworth Circle
Plainfield, Illinois, 60586
773-269-9358
shakira.emmons@gmail.com
QUALIFICATIONS SUMMARY
● Confident, articulate, and professionalspeaking abilities
● Experienced in successfulmanagement of diverse groups of people
● Committed to implementing quality improvement techniques
EDUCATION
SOUTHERN ILLINOIS UNIVERSITY Carbondale, IL
Bachelorof Science/Management,May 2009
WORK EXPERIENCE
Illinicare Westmont, IL
Team Lead Jan 2008 – Jul 2009
● Performance coach for the department of member services.
● Serve as a liaison between Medicaid beneficiaries and their insurance plan.
● Maintain a quality average of 99% monthly while servicing over 5,000 medicaid recipients.
● Conduct monthly team meetings to maintain high service levels, implement new quality strategies,and set individual service g oals.
Catamaran Lisle, IL
Benefits Coordinator Jul 2012 – Dec 2014
● Certified Medicare processorfor prescription drug plans.
● Provided assistance to over500 clients, approximately 800 pharmacies, and over 10,000 patients while ensuring excellent cust omer service
as I assisted with prescription plan inquiries.
● Assisted physicians and patients with medication authorizations.
● Maintained service levels of 95-100% while handling 200-300 service calls daily
Footlocker Joliet, IL
Assistant Manager May 2011 – Jun 2012
● Managed sales floor for a dual store which ranked top selling store in our district.
● Managed 15-20 sales floor associates while providing necessary tools for development in sales, up selling, and product knowledge.
● Conducted training sessions for30-40 sales associates monthly to increase sales and maintain high service levels, and set monthly goals.a
CVS Pharmacy ChicagoIL
Assistant Manager Jul 2009 – May 2011
● Developed a strategic plan to assist employees with performance techniques which increased sales.
● Managed daily store operations for sales and photo lab department.
● Processed payroll for pharmacists, pharmacy technicians, management, and service clerks.
● Conducted digital Sunday seminars monthly to increase sales in the photo lab department.
SKILLS
● CRM
● Microsoft Office Suite

2. 7417 Southworth Circle Plainfield, Illinois, 60586 773-269-9358 shakira.emmons@gmail.com
● Kronos Payroll System
● Micro Focus Rumba Database