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Building a psychologically
resilient workplace cultureresilient workplace culture
Shailendra Tripathi
National WHS manger
QBE Australia
Opinions Beliefs
Safety Culture
2 ••••
FeelingsViews
WHS journey
Over the last few decades we have
recognised that:
A traditional focus on rules, tools and
3 ••••
A traditional focus on rules, tools and
training is not enough; and
We need to focus on beliefs, values and
behaviours.
Why resilience?
Stakeholder
behaviour
Workplace
demand
4 ••••
Change Personal
factors
Psychological
injury
Resilience
5 ••••
Strong foundation Flexible
Resilience
6 ••••
Resilience
•I Have
•I Am
•I Can
7 ••••
•I Can
Leader’s role
• Risk aware (equipping leaders to recognise signs of stress)
• Asking questions
• Listening and responding
• Coaching
8 ••••
• Coaching
• Rewarding
• Training
Resilient workforce
Resilience is neither ethically good
nor bad. It is merely the skill and
the capacity to be robust under
conditions of enormous stress and
9 ••••
conditions of enormous stress and
change.
How to build a resilient workforce?
• Engagement and visibility
• Simplification of risk management
• Near miss reporting
• Psychological awareness
10 ••••
• Psychological awareness
• Empowering people
• Care factor
Leader’s role
• Message reinforcement
• Empowering people
• Hold people accountable
• Provide support
11 ••••
• Provide support
• Provide conducive environment
Barriers
• Change in leadership
• Financial position
• Merger and acquisition
• Same recipe (loss of appetite)
12 ••••
• Same recipe (loss of appetite)
• Zero injuries (complacency)
How do we get there?
Every one of us is responsible for the
culture, reputation and
13 ••••
culture, reputation and
environment in which we work.
Thank you
14 ••••
Disclaimer
This presentation is intended for general education. Please seek policy
and legal advice in regards to any matters related to this presentation.
Thank you

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