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Future-proof design for urban mobility in growing cities / Hanna Kops


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This is Hanna Kops’ presentation from Service Experience Camp 2018 on Future-proof design for urban mobility in growing cities, held on Day 2.

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Future-proof design for urban mobility in growing cities / Hanna Kops

  1. 1. Service design Mapping Digital displays Future Better payments Trust and Privacy More Future Content design Transitions, navigation Next gen Travelbot Iconography Oyster app TfL ID Journey planner Pay & ID Fabulous things Everything Vanessa Uvoni Alex Gray Rob Wayne Alex Tatner Rosina Digne Malcolm Jimi Rowe Magdalena Wielopolska Daniela Barbeira Diego Oriani Sam Kilbey Paul Finn Adelaide Lee Suzie Blackman Jade Goldsmith Ben Guyer Richard Groves Ben Gammon
  2. 2. Bruno Munari, Design as Art, 1966
  3. 3. Bruno Munari, Forks, 1964 © The Museum of Modern Art / Scala, Florence
  4. 4. Bruno Munari, ‘Searching for comfort in an uncomfortable chair’, 1944
  5. 5. Design is not about solving problems
  6. 6. How comfortable robust fluffy warm smooth waterproof clever
  7. 7. Le Corbusier, Towards A New Architecture, 1923 Bernd & Hilla Becher, Grain Elevators, 2006
  8. 8. Le Corbusier, Unité d’Habitation in Marseilles, completed in 1952 Photo by Bjorn Utpott
  9. 9. Le Corbusier, Unité d’Habitation in Marseilles, completed in 1952
  10. 10. Jan Gehl, ‘The human scale’ in Cities for People, 2010
  11. 11. How noisynoisy open stunning clean safe busy connected
  12. 12. JockKinneir&MargaretCalvert,BritishRoadSignProject,1957to1967
  13. 13. How legiblelegible within about four seconds at an angle of 15 degrees and an average speed of 70 mph
  14. 14. H IL L I N G D O N H A R R O W E A L I N G B R E N T B A R N E T H A R I N G E Y E N F I E L D WALTHAM FOREST R E D B R ID G E H A V E R I N G N E W H A M W E S T M I N S T E R H O U N S L O W S U T T O N M E R T O N C R O Y D O N L A M B E T H S O U T H W A R K T O W E R H A M L E T S H A C K N E Y I S L I N G T O NC A M D E N W A N D S W O R T H L E W IS H A M B R O M L E Y B E X L E Y G R E E N W I C H K I N G S T O N U P O N T H A M E S R I C H M O N D U P O N T H A M E S B A R K I N G A N D D A G E N H A M BUCKINGHAM SHIRE S L O U G H W I N D S O R H E R T F O R D S H I R E E S S E XK E N T S U R R E Y A N D M A I D E N H E A D E P S O M A N D E W E L L K E N S I N G T O N A N D C H E L S E A H A M M E S M I T HA N D F U L H A M Chiltern Railways Aylesbury RiverTham es River Thames River Thames Riv er Tham es Trent Park Country Park Wrotham Park Aldenham Park Bentley Priory Open Space Elstree Open Space Moat Mount Open Space Cassiobury Park Grove Park Hyde Park Regent’s Park Battersea Park Wimbledon Common Richmond Park Royal Botanic Gardens Syon Park Bushy Park Hampton Court Mitcham Common Hampstead Heath Wormwood Scrubs Clapham Common Greenwich Park Victoria Park Hackney Marsh Wanstead Flats Wanstead Park Epping Forest Epping Forest Hainault Forest Country Park Eastbrookend Country Park Hornchurch Country Park Weald Country Park Lee Valley Country Park Kensington Gardens A413 A404 A404 M25 A411 A41 M 1 A41 A5 A411 A411 A1 A411 A1081 A1000 A1(M) A111 M25 A1005 M25 A10 A1010 A1055 A121 A112 A121 A104 M25 A121 M11 A113 M 25 A12 M 25 A128 A127 A127 A118 A12 A12 A118 A125 A12 A124 A124 A1083 A1112 A118 A1112 A12 A1083 A118 A123 A124 A1400 A123 A406 A124 A123 A118 A12 A112 A11 A106 A1199 A406 A406 A1006 A503 A104 A107 A10 A503 A105 A103 A1201 A103 A105 A1080 A10 A406 A504 A1003 A1000 A504 A1 A564 A504 M1 A41 A1 A5 A41 A4140 A410 A4140 A410 A409 A404 A404 A4125 A404 A4180 A404 A412 M25 A412 A40 M40 A40 A4020 A40 A312 A4090 A312 A404 A4005 A4127 A409 A404 A4006 A4140 A4006 A407 A406 A5 A407 A41 A41 A502 A598 A502 A1 A10 A1200 A106 A1205 A1208 A13 A100 A200 A1203 A1206 A1206 A1020 A102 A13 A112 A124 A117 A406 A1020 A13 A1306 A125 A13 A1306 M25 A124 A13 M25 A206 A220 A2016 A206 A2041 A209 A2016 A205 A207 A102 A207 A2 A206 A2 A2 A200 A202 A215 A3 A23 A3 A215 A205 A3220 A3220 A219 A306 A205 A316 A4 M4 A315 A4 A4127 A3005 M4 A312 A4 A408 A3044 M4 A408 A4 A3044 A437 M25 M4 M4 A30 A308 A316 A312 A244 A315 A30 A313 A312 A307 A23 A214 A205 A205 A21 A20 A205 A20 A2 A221 A207 A2 M25 A2 A2 A225 M25 A20 A20 A222 A222 A21 A214 A215 A214 A23 A23 A214 A217 A24 A219 A298 A217 A24 A218 A3 A2043 A3 A238 A308 A240 A307 A308A3050 A311 A308 A244 M 3 M3 M25 A30 A30 M3 M 25 A317 A244 A307 A243 A3 A240 A2043 A24 A2043 A232 A217A217 A232 A232 A2022 A23 A235 A212 A232 A2022 A232 A2022 A232 A233A21 A21 A232 A21 M25 M26 M25 A233 A22 M 23 A23 A217 A240 A24 M25 A245 A245 M25 A3 M25 A23 M25 A22 M25 M25 M1 A5 M25 A110 A110 A111 A109 A5109 A111 A105 A105 A110 A10 A1010 A1055 A1037 A110 A112 A1009 A1009A1010 A1069 A1112 M11 A1112 M11 A104 A406 A411 M1 A1 A312 A312 A4127 A4020 A437 A4020 A408 M25 A412 A355 A4 A40 A4020 A40 A404 A406 A5 A4 A315 A3 A219 A2022 A240 A217 A2022 A237 A22 A2022 M 20 A244 A243 A3 A307 A3A245 M25 A319 M25 M20 Farringdon King’s Cross St. Pancras Barbican Moorgate Angel Liverpool Street Old Street Aldgate Euston Warren Street Mornington Crescent Goodge Street Russell Square Tottenham Court Road Leicester Square Holborn Charing Cross Piccadilly Circus Covent Garden Embankment Waterloo East Oxford Circus Baker Street Bond Street Marble Arch Lancaster Gate Great Portland Street Regent’s Park Paddington Edgware Road Edgware Road Marylebone Queensway Green Park Hyde Park Corner Knightsbridge Westminster St. James’s Park Victoria Monument Bank Chancery Lane St. Paul’s Temple Blackfriars Cannon Street Mansion House Southwark London Bridge Tower Hill Tower Gateway Aldgate East Elephant & Castle Lambeth North Borough Shadwell Heron Quays South Quay Crossharbour Mudchute Island Gardens Cutty Sark for Maritime Greenwich Greenwich Deptford Bridge Elverson Road Limehouse Westferry Poplar West India Quay Blackwall East India All Saints Devons Road Royal Victoria Prince Regent Royal Albert Beckton Park Cyprus Gallions Reach Beckton St. John’s Wood Pudding Mill Lane Waterloo West Silvertown Pontoon Dock London City Airport King George V St. Pancras International Bayswater Kilburn Park Royal Oak Warwick Avenue Maida Vale Camden Town Bethnal Green Whitechapel North Greenwich Canary Wharf Bermondsey Wapping Rotherhithe Pimlico Kennington Earl’s Court Notting Hill Gate High Street Kensington Gloucester Road Sloane Square South Kensington Amersham Chesham Chalfont & Latimer Rickmansworth Croxley Chorleywood Watford Moor Park Totteridge & Whetstone High Barnet Oakwood Southgate Cockfosters Loughton Debden Buckhurst Hill Theydon Bois Epping Roding Valley Chigwell Grange Hill Hainault Fairlop Barkingside Snaresbrook South Woodford Woodford Walthamstow Central Blackhorse Road Tottenham Hale Seven Sisters Wood Green Turnpike Lane Highgate East Finchley Finchley Central Bounds Green Arnos Grove Mill Hill East Woodside Park West Finchley Hendon Central Edgware Colindale Burnt Oak Brent Cross Kingsbury Canons Park Queensbury Stanmore Harrow & Wealdstone KentonNorthwick Park North Harrow Pinner Northwood Hills Northwood Ruislip Rayners Lane Ruislip Manor Eastcote West Ruislip Harrow- on-the-Hill West Harrow South Harrow Preston Road Sudbury Hill North Wembley South Kenton Wembley Park Willesden Green Dollis Hill Neasden Golders Green Hampstead Gospel Oak Archway Kilburn Finsbury Park Manor House Caledonian Road Holloway Road Arsenal Tufnell Park Kentish Town Chalk Farm Belsize Park Finchley Road Swiss Cottage Highbury & Islington Leyton Leytonstone Wanstead Redbridge Gants Hill Newbury Park Hornchurch Upminster Bridge Elm Park Upminster Upney Barking Dagenham Heathway Dagenham East Becontree Upton Park East Ham Plaistow West Ham Bromley- by-Bow Bow Road Mile End Stepney Green Stratford Kensal Green Willesden Junction Harlesden Queen’s Park North Acton Sudbury Town Wembley Central Stonebridge Park Alperton Greenford Perivale Hanger Lane Park Royal Ealing Broadway North Ealing West Acton Ealing Common South Ealing Northfields Boston Manor Turnham Green Gunnersbury Shepherd’s Bush White City Ravenscourt Park Hammersmith Goldhawk Road Shepherd’s Bush Market Stamford Brook Chiswick Park East Acton Barons Court Holland Park Kensington (Olympia) West Kensington Fulham Broadway Westbourne Park Ladbroke Grove Latimer Road Parsons Green West Brompton Putney Bridge Kew Gardens Richmond Osterley Hounslow East Hounslow Central Hounslow West Hatton Cross Heathrow Terminal 4 Heathrow Terminals 1, 2, 3 Heathrow Terminal 5 East Putney Wimbledon Park Southfields Balham Clapham South Tooting Bec Clapham North Clapham Common Stockwell Brixton Vauxhall Oval New Cross Gate Surrey Quays New Cross Woolwich Arsenal Tooting Broadway Colliers Wood Wimbledon Morden South Wimbledon South Ruislip Ruislip Gardens Ickenham Hillingdon Uxbridge Northolt Canada Water Bow Church West Hampstead Acton Town Euston Square Custom House for ExCeL Shoreditch High Street Hoxton Haggerston Dalston Junction Langdon Park Homerton Hackney Wick Hackney Central Dalston KingslandCanonbury King’s Cross Star Lane Abbey Road Stratford High Street Wood Lane Imperial Wharf Nine Elms Battersea Cambridge Heath Bethnal Green Fenchurch St.City Thameslink Kilburn High Road Essex Road South Bermondsey Dundonald Road Morden Road Phipps Bridge Belgrave Walk Mitcham Beddington Lane Therapia Lane Woodside Arena Harrington Road Avenue Road Beckenham Road Addiscombe Blackhorse Lane Gravel Hill Coombe Lane Addington Village Fieldway New Addington King Henry’s Drive Waddon Marsh Wandle Park Church Street Wellesley Road George Street Reeves Corner Lebanon Road Sandilands Lloyd Park Effingham Juction Chertsey Addlestone Weybridge Byfleet & New Haw West Byfleet Woking Walton-on- Thames Stone Crossing Greenhithe Swanscombe Northfleet Merton Park Watford Junction Watford High Street Carpenders Park Bushey Bricket Wood Garston Watford North Kings Langley How Wood Radlett Elstree & Borehamwood Hadley Wood Potters Bar Oakleigh Park New Barnet Crews Hill Gordon Hill Enfield Chase Grange Park Winchmore Hill Cuffley Edmonton Green Bush Hill Park Enfield Town Southbury Turkey Street Brimsdown Ponders End Enfield Lock Waltham Cross Theobalds Grove Cheshunt Chingford Brentwood Harold WoodWood Street Highams Park St. James Street Leyton Midland Road Northumberland Park Angel Road Silver Street Bruce Grove White Hart Lane South Tottenham Alexandra Palace Harringay Green Lanes Hornsey Harringay Crouch Hill Stamford Hill Bowes Park New Southgate Palmers Green Mill Hill Broadway Hendon Hatch End Headstone Lane Beaconsfield Seer Green Gerrards Cross Denham Sudbury Hill Harrow Northolt Park Sudbury & Harrow Road Wembley Stadium Cricklewood Hampstead Heath Finchley Road & Frognal Upper Holloway Kentish Town West South Hampstead Camden Road Caledonian Road & Barnsbury Drayton Park London Fields Hackney Downs Clapton Rectory Road Stoke Newington Stratford International Maryland Forest Gate Wanstead Park Woodgrange Park Manor Park Leytonstone High Road Ilford Seven Kings Chadwell HeathGoodmayes Romford Gidea Park Emerson Park Rainham Ockendon Dagenham Dock Canning Town Kensal Rise Brondesbury Park Brondesbury South Greenford Castle Bar Park Drayton Green West Ealing Acton Main Line South Acton Acton Central Hanwell Southall Hayes & Harlington West Drayton Iver Langley Slough BurnhamTaplow Windsor & Eton Central Windsor & Eton Riverside Datchet Kew Bridge Brentford Chiswick Barnes Barnes Bridge PutneyNorth Sheen Mortlake Syon Lane Isleworth Hounslow Sunnymeads Staines Ashford Feltham Whitton Fulwell Teddington Strawberry Hill Twickenham St. Margarets Wandsworth Town Earlsfield Clapham Junction Wandsworth Common Streatham Hill Wandsworth Road Clapham High Street Queenstown Road Battersea Park Loughborough Junction Denmark Hill Herne Hill North Dulwich East Dulwich Peckham Rye Nunhead Queens Road Peckham Deptford Brockley Blackheath Lewisham Westcombe Park Maze Hill Charlton Woolwich Dockyard Plumstead Abbey Wood Belvedere Erith Slade Green Crayford Dartford Barnehurst BexleyheathWelling Falconwood Kidbrooke ElthamHither Green Lee Ladywell Crofton Park Honor Oak Park Catford Catford Bridge West Dulwich Tulse Hill West Norwood Gipsy Hill Crystal Palace Sydenham Hill Streatham Streatham Common Tooting Haydons Road Raynes Park Kingston Hampton Wick Norbiton Hampton Kempton Park Sunbury Upper Halliford Egham Virginia Waters Shepperton Hampton Court Thames Ditton Surbiton Berrylands New Malden Motspur Park Wimbledon Chase South Merton Morden South Mitcham Junction Carshalton Hackbridge West Sutton Sutton Common Wallington Carshalton Beeches Sutton Cheam Stoneleigh Ewell West Worcester ParkMalden Manor Tolworth Chessington South Chessington North Epsom Ashtead Leatherhead Bookham Cobham & Stoke D’Abernon Oxshott Claygate Hinchley Wood Esher Hersham Belmont Banstead Ewell East Reedham Smitham (Coulsdon Town) Woodmansterne Coulsdon South Chipstead Kingswood Tadworth Tattenham Corner Epsom Downs Caterham Upper Warlingham Whyteleafe South Whyteleafe Riddlesdown Kenley Purley Woldingham Sanderstead Purley Oaks South Croydon Waddon West Croydon East Croydon Thornton Heath Selhurst Norwood Junction Elmers End Birkbeck Anerley Penge West Sydenham Penge East Kent House Lower Sydenham New Beckenham Beckenham JunctionClock House Eden Park Beckenham Hill Shortlands Ravensbourne Bellingham Bromley North Sundridge Park Bromley South Elmstead Woods Chislehurst Bickley Grove Park Petts Wood Orpington Chelsfield Knockholt Bat & Ball Dunton Green Sevenoaks Shoreham Otford Eynsford Swanley Farningham Road St. Mary Cray West Wickham Hayes St. Helier Norbury Forest Hill Mottingham New Eltham Sidcup Albany Park Bexley Grays Chafford Hundred Purfleet Shenfield West Horndon Denham Golf Club Wraysbury Ampere Way Centrale St. Johns Brixton Walthamstow Queens Road Mitcham Eastfields Woolwich Thames Flood Barrier London Midland Milton Keynes and Northampton Chiltern Railways High Wycombe, Aylesbury, Banbury and Birmingham London Midland St. Albans Abbey First Capital Connect St. Albans, Luton Airport, Luton and Bedford First Capital Connect Welwyn Garden City, Stevenage, Letchworth, Cambridge, Kings Lynn, Huntingdon and Peterborough First Capital Connect Hertford North and Stevenage Greater Anglia Broxbourne, Hertford East, Harlow, Bishops Stortford, Stansted Airport and Cambridge Greater Anglia Southend, Chelmsford, Colchester, Ipswich and Norwich c2c Basildon, Southend and Shoeburyness c2c Tilbury and Southend Southeastern Gravesend and Chatham Southeastern Chatham, Margate, Canterbury and Dover Southeastern Tonbridge, Hastings, Ashford, Canterbury, Folkestone and Dover Southern East Grinstead and Uckfield Southern Redhill, Gatwick Airport, Brighton, Eastbourne and Worthing South West Trains Guildford Southern and South West Trains Dorking and Horsham Guildford, Havant, Portsmouth and Isle of Wight South West Trains Aldershot, Basingstoke, Salisbury, Exeter, Southampton, Bournemouth,Poole, Weymouth, Guildford, Havant, Portsmouth (for Isle of Wight), Chertsey and Staines South West Trains Ascot, Bracknell, Reading and Weybridge Crossrail Maidenhead and Reading First Capital Connect Gatwick Airport and Brighton Southeastern Maidstone and Ashford International South West Trains Guildford Southern Milton Keynes Southeastern Ashford International and Kent First Great Western Reading, Oxford, Banbury, Worcester, and Bedwyn Bakerloo Central Circle District Hammersmith & City Jubilee Metropolitan Northern future Piccadilly Victoria Waterloo & City Interchanges Key to lines London Underground lines Chiltern Railways c2c First Capital Connect First Great Western Greater Anglia Heathrow Connect Heathrow Express London Midland Southeastern Southern South West Trains Interchanges National Rail lines (cased in black. All routes are shown excluding limited services) Docklands Light Railway Tramlink 0 0 2 3 4 Miles 6 Kilometres London Overground Future Crossrail Future © Transport for London London Connections May 2014 Jn25 Jn26 Jn27 Jn28 Jn29 Jn30 Jn31 Jn1a Jn2 Jn3 Jn4 Jn5 Jn6Jn7Jn8 Jn9 Jn9 Jn13 Jn14 Jn15 Jn16 Jn17 Jn18 Jn19 Jn20 Jn21 Jn21a Jn22 Jn23 Jn24 A41 A5 A5 A40 A315 A4 A3217 A1200 A10 A1208 A100 A200 A2 A41 A5205 A5205 A404 A40 A4206 A3216 A302 A202 A302 A3212 A3036 A201 A201 A2 A4210 A4210 A4202 A4200 A40 A5201 A5201 A1 A501 A4 A1203 A11 A3 Farringdon Barbican Moorgate Angel Old Street Aldgate Warren Street Euston Square Goodge Street Russell Square Tottenham Court Road Leicester Square Holborn Piccadilly Circus Covent Garden Embankment Waterloo East Oxford Circus Baker Street Bond Street Marble Arch Lancaster Gate Great Portland Street Regent’s Park Edgware Road Edgware Road Queensway Green Park Hyde Park Corner Westminster St. James’s Park Monument Bank Chancery Lane St. Paul’s Temple Mansion House Southwark Tower Hill Lambeth North Borough Knightsbridge Elephant & Castle South Kensington Mornington Crescent St. John’s Wood Warwick Avenue Aldgate East Tower Gateway Maida Vale Royal Oak Bayswater Notting Hill Gate Camden Town Essex Road Cambridge Heath London Fields Bethnal Green Bethnal Green Whitechapel Shadwell Canada Water Bermondsey Kennington Pimlico Sloane Square High Street Kensington Gloucester RoadEarl’s Court Wapping Rotherhithe Shoreditch High Street Hoxton King’s Cross St. Pancras Hyde Park Regent’s Park Kensington Gardens Cannon Street Fenchurch Street City Thameslink South Hampstead South Bermondsey Kilburn High Road Victoria Waterloo Charing Cross Blackfriars London Bridge Liverpool Street King’s Cross Euston Marylebone Paddington St. Pancras International National Rail main line connections Central London Connections
  15. 15. Frank Pick, Chief Executive of London Passenger Transport Board, 1939 Photo by Topical Press
  16. 16. © Transport for London
  17. 17. LondonUndergroundPocketMap,FirstEditionbyHarryBeck,1933
  18. 18. Johnston typeface – hand-inked design by Edward Johnston, c. 1916 Photo by Topical Press
  19. 19. New Johnston 1916 – 2016 Johnston 100Typeface redesign by Monotype, 2016
  20. 20. London Bridge Station © Transport for London
  21. 21. ©BobMazzer
  22. 22. ©BobMazzer
  23. 23. ©BobMazzer
  24. 24. LondonUndergroundPoster‘TheWayHome’,1938LondonTransportMuseum
  25. 25. Various posters throughout Transport for London's history. London Transport Museum
  26. 26. Daniel Buren’s ‘Dimonds and Circles’, Tottenham Court Road Station Photos by Thierry Bal, DB-ADAGP Paris and David Parry, PA Wire
  27. 27. Njideka Akunyili Crosby, ‘Remain, Thriving’, 2018. Photo by GG Archard. Commissioned by Art on the Underground. © Njideka Akunyili Crosby Courtesy the Artist and Victoria Miro, London / Venice
  28. 28. Infrastructure is culture
  29. 29. TfLWiFiPilot,Nov–Dec2016
  30. 30. MargaretHamilton,standingnexttothenavigationsoftwarethatshe andherMITteamproducedfortheApolloproject,1969 ©MITMuseum
  31. 31. First Mackintosh desktop, 1984
  32. 32. Victoria Green Park Covent Garden Buckingham Palace Covent Garden Buckingham Palace N S EW © Transport for London