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From Hipster-Centric to Human-Centred Design / Clive K. Lavery

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This is Clive K. Lavery's presentation from Service Experience Camp 2018 on how to move from Hipster-Centric to Human-Centred Design.

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From Hipster-Centric to Human-Centred Design / Clive K. Lavery

  1. 1. From Hipster-Centric 
 to Human-Centred Design
 v_0.8 Clive K. Lavery I @cklavery & Bettina Köbler I @bettinakoebler Service Experience Camp I Berlin 2018
  2. 2. Quiet Please. @cklavery
  3. 3. Quiet Please Pssst! @cklavery
  4. 4. Please stand up if you think design can 
 make the world a better place @cklavery
  5. 5. Remain standing if you have used design to
 solve a social problem in the last year or so.
 
 The rest please sit down again. @cklavery
  6. 6. 80% I Believe UX can play a role
 in contributing to Social Good @cklavery Surveymonkey survey answered by 100 UX Professionals in 2014
  7. 7. 75% I Are not involved in any activities
 for Social Good @cklavery Surveymonkey survey answered by 100 UX Professionals in 2014
  8. 8. 80% I Had second thoughts about a client or project for ethical reasons @cklavery Surveymonkey survey answered by 100 UX Professionals in 2014
  9. 9. 45% I Refused to work for a client due to ethical reasons @cklavery Surveymonkey survey answered by 100 UX Professionals in 2014
  10. 10. 40% I Designed something for a client who’s ethics they really hated @cklavery Surveymonkey survey answered by 100 UX Professionals in 2014
  11. 11. 25% I Quit their job for ethical reasons Surveymonkey survey answered by 100 UX Professionals in 2014 @cklavery
  12. 12. “Wireframe” - Artist unknown, Berlin
  13. 13. © 2018 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 13 “Wireframe” - Artist unknown, Hamburg
  14. 14. • Voice UI/UX Projects & Workshops • UX Projects (Lead & Strategic) • Adobe XD Public Workshops & Customised Training • Public Speaking & Event Moderation • Coaching & Mentoring • Cup(s) of tea @cklavery Clive K. Lavery Available for Freelance Gigs / Contracts
  15. 15. Digital Do Gooder Präse https://www.slideshare.net/cklavery/being-a-digital-dogooder-ixda-berlin-event-53
  16. 16. @cklavery https://www.spreadshirt.com/i-m+still+in+beta+tote+bag-D13033471
  17. 17. @cklavery Source: The Squiggle, Damien Newman
  18. 18. https://visitsteve.com/made/capitalism-works-for-me-truefalse/ @cklavery
  19. 19. TRUE http://animalzfun.blogspot.de/2014/04/Hipster-Dog-Pictures.html @cklavery
  20. 20. https://www.ymedialabs.com/ux-vs-ui/
  21. 21. https://www.designdisruptors.com/
  22. 22. https://www.designdisruptors.com/
  23. 23. http://trumpdonald.org/ @cklavery
  24. 24. @cklavery https://twitter.com/GiveMeInternet/status/998090969064108032
  25. 25. @cklavery https://lolsided.com/index.php?quiz=386
  26. 26. https://fuckoffgoogle.de/ @cklavery
  27. 27. https://www.vice.com/en_uk/article/9kqbyp/will-google-finally-ruin-kreuzberg @cklavery
  28. 28. @cklavery
  29. 29. www.airbnbvsberlin.de @cklavery Private Photo
  30. 30. www.airbnbvsberlin.de www.airbnbvsberlin.de @cklavery
  31. 31. www.airbnbvsberlin.de www.airbnbvsberlin.de @cklavery
  32. 32. http://www.independent.co.uk/life-style/gadgets-and-tech/facebook-like-inventor-deletes-app-iphone-justin-rosenstein-addiction-fears-a7986566.html @cklavery
  33. 33. @cklavery J. Scott Applewhite (AP)
  34. 34. http://www.firstworldproblems.biz/ @cklavery
  35. 35. https://www.thelocal.de/20170518/foodora-and-deliveroo-couriers-protest-working-conditions-in-berlin @cklavery
  36. 36. https://youtu.be/nej6gvAvnVw
  37. 37. https://makeamazonpay.org/ @cklavery
  38. 38. https://twitter.com/karlremarks/status/910076298516684801 @cklavery
  39. 39. Empathy ? @cklavery
  40. 40. Human-Centred ? @cklavery
  41. 41. Problem solving ? @cklavery
  42. 42. You my say I’m a dreamer @cklavery
  43. 43. You my say I’m a dreamer old, white self-hating hipster in a midlife crisis @cklavery
  44. 44. … but I’m not the only one @cklavery
  45. 45. Alan Cooper interaction 18 https://vimeo.com/158879739
  46. 46. Mike Monteiro at beyond teller and https://www.youtube.com/watch?v=ZGsYHws-hbc
  47. 47. Alan Cooper interaction 18 https://vimeo.com/254533098
  48. 48. https://www.ted.com/talks/tristan_harris_the_manipulative_tricks_tech_companies_use_to_capture_your_attention
  49. 49. https://www.theguardian.com/technology/2017/oct/05/smartphone-addiction-silicon-valley-dystopia
  50. 50. http://humanetech.com/
  51. 51. https://youtu.be/hzGPIZIvKCs
  52. 52. It’s not all black & white @cklavery
  53. 53. http://d2u0nkog6zrhcq.cloudfront.net/images/home_page_tiles/its_complicated_tile.jpg @cklavery
  54. 54. https://twitter.com/berkun/status/986753481271721985 @cklavery
  55. 55. We’re all hypocrites. Get over it. @cklavery
  56. 56. Get over it. 
 Get things done! @cklavery
  57. 57. Hard Easy High Low Ease of implementation Impact Quit daytime job for social business Switch to an ethical bank Switch to Green Energy Go vegan Help social project in spare time Donate money on a regular basis Consume less Only buy ethically sound products Donate at Christmas Buy organic products Raise awareness at conferences / universities Start own social business @cklavery
  58. 58. https://copenhagenletter.org/ @cklavery
  59. 59. – A bunch of nice people “To debate and draft The Copenhagen Letter, 150 practitioners came together for 48 hours during Techfestival in 2017. They include technologists, designers, philosophers, educators, and artists. This letter mirrors their commitment, starting a conversation on the values and principles that guide technology.”
  60. 60. Placeholder Examples http://montrealdesigndeclaration.org/ @cklavery
  61. 61. http://www.un.org/sustainabledevelopment/sustainable-development-goals/ @cklavery
  62. 62. http://sdgactioncampaign.org/ @cklavery
  63. 63. –Johnny Appleseed “Type a quote here.” https://www.openideo.com/ @cklavery
  64. 64. https://www.betterplace.org/en/volunteering/map https://www.betterplace.org/ @cklavery
  65. 65. https://www.betterplace.org/en/volunteering/map https://www.betterplace.org/c/botschafter @cklavery
  66. 66. https://www.betterplace.org/en/volunteering/map http://www.akinda-berlin.org/ @cklavery
  67. 67. https://www.betterplace.org/en/volunteering/map https://www.redi-school.org/ @cklavery
  68. 68. https://www.betterplace.org/en/volunteering/map https://www.redi-school.org/ @cklavery
  69. 69. http://www.ac4d.com/ @cklavery
  70. 70. http://www.ac4d.com/ @cklavery
  71. 71. https://www.ethicsfordesigners.com/tools/ @cklavery
  72. 72. NEXT Conference & Blog https://nextconf.eu/ @cklavery
  73. 73. NEXT Conference & Blog https://persistsummit.com/ @cklavery
  74. 74. https://www.tbd.community/en @cklavery
  75. 75. https://www.tbd.community/en @cklavery
  76. 76. https://reasondigital.com
  77. 77. https://hanno.co/playbooks/ops/mission/values/
  78. 78. https://snips.ai/
  79. 79. https://www.nytimes.com/2015/09/21/technology/kickstarters-altruistic-vision-profits-as-the-means-not-the-mission.html @cklavery
  80. 80. https://www.nytimes.com/2015/09/21/technology/kickstarters-altruistic-vision-profits-as-the-means-not-the-mission.html @cklavery
  81. 81. https://bcorporation.net/ @cklavery
  82. 82. https://impacthub.net/ @cklavery
  83. 83. https://www.conted.ox.ac.uk/courses/social-entrepreneurship-online?code=O18P333SOV @cklavery
  84. 84. https://bethnalgreenventures.com/about/ @cklavery
  85. 85. Placeholder Examples
  86. 86. https://uxdesign.cc/findings-from-ethics-in-design-21ba274315d4 @cklavery
  87. 87. https://uxdesign.cc/findings-from-ethics-in-design-21ba274315d4 @cklavery
  88. 88. https://www.spreadshirt.com/i-m+still+in+beta+tote+bag-D13033471 @cklavery
  89. 89. 75% I Are not involved in activities
 for Social Good @cklavery Surveymonkey survey answered by 100 UX Professionals in 2014
  90. 90. 75% I Are not involved in activities
 for Social Good @cklavery Surveymonkey survey answered by 100 UX Professionals in 2014
  91. 91. Get over it. 
 Get things done! @cklavery
  92. 92. https://www.designit.com/careers
  93. 93. • Voice UI/UX Projects & Workshops • UX Projects (Lead & Strategic) • Adobe XD Public Workshops & Customised Training • Public Speaking & Event Moderation • Coaching & Mentoring • Cup(s) of tea @cklavery Clive K. Lavery Available for Freelance Gigs / Contracts

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