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Let's get rid of this awkwardness / Francesca Terzi & Felix Schmidt

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This is Francesca Terzi's and Felix Schmidt's presentation from Service Experience Camp 2018 on how to get rid of warm-up awkwardness.

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Let's get rid of this awkwardness / Francesca Terzi & Felix Schmidt

  1. 1. Let’s get rid of this Awkwardness A deep dive into warm-up exercises by Francesca Terzi & Felix Schimdt SERVICE EXPERIENCE CAMP 2018 © Tom Souverain
  2. 2. HELLO About Us Felix & Francesca © Eran Mendel
  3. 3. ABOUT YOU Human Infographic 5 min © Moncho Massé
  4. 4. Let’s talk about co-creation. CO-CREATIONCO-CREATIONCO-CREATION WORKSHOPS • PROJECTS • SPRINTS
  5. 5. Lots of People Tight Schedule Full Agendas © Chris Phillips
  6. 6. What does it mean for the people facilitating it? CO-CREATION
  7. 7. Responsibility Thorough Planning Tons of Energy © Chris Phillips
  8. 8. What is the least wanted result at the end of it? CO-CREATION
  9. 9. No facilitator wants to feel like this after the hard work done. © Duong Tran
  10. 10. Here comes the Warmup… CO-CREATION
  11. 11. The simple powerful solution your were looking for! © Moncho Masse
  12. 12. Definition WARMUP
  13. 13. „ Its purpose is to prime participants to think creatively and critically, while also setting the workshop’s tone and communicating your expectations for it. “ Eric Berkman UX Design Strategist 
 source: UXMatters.com © Chris Gannon
  14. 14. The Truth Regarding Warmups WARMUP WHEN & HOW TO USE THEM?
  15. 15. You can use them at many times to prime participants for your activities. #1 © Eran Mendel
  16. 16. WARMUPS
 FOR THE DESIGN PROCESS Beginning End Get to know each other Start a conversation Select Ideas Prototype Talk to Users Iterate on Content Take 
 Ownership Generate
 Ideas
  17. 17. You can use them to
 improve the team dynamics. #2 © Eran Mendel
  18. 18. You can use them to reveal the amazing skills people have! #3 © Crispe
  19. 19. You can use them simply because it’s fun!!!! #4 © James Curran
  20. 20. Anybody can learn to facilitate them. #5
  21. 21. #6 Just trust your gut feeling! © Al Boardman
  22. 22. Yes, easy to say. But how do I know when to trust my gut?
  23. 23. How to follow your gut. LEARNINGS
  24. 24. GET A PARTNER Work with a spare partner that can help you to find the right time and exercise, fitting to the energy of the group. © Crispe
  25. 25. OBSERVE YOUR 
 AUDIENCE Try to understand what their usual working environment is and adapt to it. © Robby Davis
  26. 26. MEASURE THE ENERGY Observe the group and check if they need an energiser, e.g. after lunch or time to cool down, after a stressful period. © Dave Gamez
  27. 27. STAY IN YOUR COMFORT ZONE Choose one that you like. Only if you feel comfortable, will the group feel comfortable. © Judith
  28. 28. Let’s Play PLAY
  29. 29. WARMUPS
 FOR THE DESIGN PROCESS Beginning End Get to know each other Start a conversation Select Ideas Prototype Talk to Users Iterate on Content Take 
 Ownership Generate
 Ideas
  30. 30. WARMUPS
 FOR THE DESIGN PROCESS Beginning End Start a conversation Generate
 Ideas Select Ideas Prototype Talk to Users Iterate on Content Take 
 Ownership Get to know 
 each other HUMAN INFOGRAPHIC
  31. 31. WARMUPS
 FOR THE DESIGN PROCESS Beginning End Start a conversation Generate
 Ideas Select Ideas Prototype Talk to Users Iterate on Content Take 
 Ownership Start a conversation WHO ELSE..? Get to know each other
  32. 32. Who else…? 10 min © Eran Mendel
  33. 33. WARMUPS
 FOR THE DESIGN PROCESS Beginning End Start a conversation Select Ideas Prototype Iterate on Content Take 
 Ownership Get to know 
 each other Generate
 Ideas Generate
 Ideas BRAIN SPIN Talk to
 Users BRAIN SPIN
  34. 34. Brain Spin 10 min Giphy -Unknown
  35. 35. WARMUPS
 FOR THE DESIGN PROCESS Beginning End Start a conversation Select Ideas Prototype Talk to Users Iterate on Content Take 
 Ownership Get to know 
 each other Generate
 Ideas Prototype THINKERING!
  36. 36. Paper Plane! 3 min © ARM Sattavorn
  37. 37. Create a stronger team WARMUPS
 FOR TEAM DYNAMICS Enhance empathy Enhance motivation Create
 rituals
  38. 38. Hotdog, Palm Tree, T-Rex 10 min © Lex Vargas
  39. 39. I am your fan! 10 min © Andrey Gargul
  40. 40. Thank you! Francesca.Terzi@designit.com Felix.Schmidt@designit.com © Tom Souverain
  41. 41. Thank you! Download Link: http://bit.ly/2mlFHl4 All the exercises explained during this workshop can be downloaded here:
  42. 42. P.1 Everybody dance!
 Tom Souverain via dribbble.com Giphography P.2 1000 Likes celebration #2
 Eran Mendel via dribbble.com P.3 Grandparents Cheerleaders
 Moncho Masse via dribbble.com P.5 Football NFL
 Crispe via giphy.com P.7 Loops Seinfeld
 Crispe via giphy.com P.9 Man Character
 Duong Tran via dribbble.com P.11 Ulises, the Unicorn
 Moncho Massé via dribbble.com P.13 No Name Cris Gannon via giphy.com P.15 Simone Biles Eran Mendel via dribbble.com P.17 Monday Morning Eran Mendel via dribbble.com P.19 Monday Morning James Curran via giphy.com P.18 Role Playing Game Loop Crispe via giphy.com
  43. 43. P.20 Grandma
 Eran Mendel via dribbble.com P.21 Animation Finger
 Al Boardman via giphy.com P.25 Businessman Walk Cycle
 Robby Davis via giphy.com P.26 No Name
 Dave Gamez via giphy.com P.24 Ulises, the Unicorn
 Crispe via giphy.com P.27 No Name Cris Gannon via giphy.com P.34
 Unknown Unknown via giphy P.38 T-REX Lex Vargas via dribbble.com P.36 Email ARM Sattavorn via dribbble.com P.32 Characters Loop Eran Mendel via giphy P.39 Dad Rocker Andrey Gargul via dribbble.com

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