1. Fundamentals of Human Resource Management
MGT1023
Digital Assignment
Air India Merger Crisis
Submitted By,
Saranya N
16BFT1006
2. The role of unions and government in solving the
rivalry
The caseof Air India mergerwas a complete flunk and a businessfailure
of the aviation ministry. To this situation and the state ofAir India, the person
to carrythe responsibilityfalls completely overthe personwho managedthe
humanresourcein the way it shouldneverbe managed.To concentrateonthe
issuescreated,the problemsthat wereprevailingwere lack of integrity, lack of
cooperation,emotionaldistress,superiorityandinferiority complexof the
unionsand more than everythingthe way of treatmentboth the unions received.
Theremay be reasonsin-depth,but whatreally matters is whatexactly
happened.Soin that way it so happened wherethe government workedina
way wherethey could conductmeetings,just to win in their argumentwithout
an idea of arrivingat a mutual agreement.This wasprovenwhen the Central
aviation minister Ajit Singh acceptedthe proposalofIPG to have a
conversationwith the people therebut then turnedup for justa while andtook
no steps to neitherlisten to norsolve any oftheir issue.From the partof
governmentthis wentwrongand this ignited the rageof the employees. The
IPG employeeswereequally offensiveby their act that whenthey were not
satisfied, they brokeouttheir mutualagreementand exploitedthe usualnorm of
allowing the ICPA pilots to be on boardwith them for their Boeing787
Dreamlinertraining. The activities of governmentaswell as the management
broughtout morerageto the pilots on strikeand they hardenedtheirstrike even
more justto get ignored.This activity of managementin ignoringthem stood as
a major reasoningofthem moving on for hungerstrike which ultimately did
nothing other than giving loss to the Airlines.
Consideringwhyunions aremade, the answercomesout as helpingthe
employees.Unionsareanotherform of caretaking groupsthathelp the
employeesin caseof any sortof injustice that happenedto them, But in caseof
Air India, it so happenedthatthe union in spite of their continuousefforts to end
3. the rivalries, stoodas a blind reasonfor this commotionsat some points. The
strike of 2011paid off verywell and the employeesweregivenwhat they asked
for. Their needsweresatisfied in a minimum time of 10 days.This issuealong
with its solution createda solid image that any demandcanbe metwhen went
on a strike.By the strike of 2012the managementand the governmentproved
them wrong by ignoringthe pilots totally. This way they gotinto random
conclusionsofinferiority as well as partiality. This also resultedin headweight
to the ICPA employeesandin returnthe membersofIPG.
The partof unionsin dealing with the issue happenedwhentheyneveragain
can supportthe issue andthey surrendered.Notwithstandingeveryoneofthese
errorsandenthusiasticinferiorities, the IPG associationstill approachedfora
gatheringwith the Civil aviation minister Ajit Singh, yetto their terrible time
eventhat endedup being a fail when the minister gave wordsjust to a coupleof
individuals and didn'ttry to give them correctcuresandarrangements.
Demoralizedby this, the IPG individuals beganthe hungerstrikewhich went
aheaduntil the pointthat its individuals beganannouncingsick.Indeed,even
after successivedisappointmentsandno consideration,in a view to explainthe
issueand discoveran answer,the IPG individuals spoketo the prime minister
and in addition the UPA director.It just happenedwhen on the seventhweek,
that the six differentassociations,howeverdidn'tadvancemuchcomprisingof
lodge groupindividual, specialistsand businessstaffsteppedup with regardsto
composea letter to Ajit Singh, askingfor him to end the strike. At long last when
nothing workedout, it wasthe IPG pilots who surrenderedandtalked up that
they'vebegunthe methodsto proceedwith their workand answerto their
workplace.Theygavein everyoneof their requestsandsettled downto work.
And still, after all that alternate associationsandthe administration had just
headweights and didn't try to improveconditions for them. The administration
was still so sureabouttheir words.Regardlesstheytook after their 'workfirst
then pay' approach.
4. After all these,the managementintervenedandDelhihigh courtcoordinated
the Air India administrationand the strikingadministration to settle the issue
genially by markingoaths. So it happenedthateveryoneof the pilots marked
affidavits and alongsidethis they are likewise requestedto showup beforethe
conciliation officer. When they showedup beforethe conciliation officer, Air
India administrationtook one side and the pilots on strike took the other.While
this was going ahead,therewerestill no progressandboth the gatherings
remainedindividually focusedwith no signs for mutual agreements.
The IPG associationrequestedto expelall the official complaints held up
againstthem alongsidea coupleof pay equality requestsandsatisfy their
pendingcompensationsandremittances.With Air India opposingthem, the
requestsweredecreasedfrombeginning14 to conclusive2. In any case,and
still, at the end of the day, the administration deniedtolerating them. Air India
administration still wasnot fulfilling the requestsofthe pilots, it then shapeda
councilthat reestablishedthepilots howeverdidn'tacknowledgeanyoftheir
requests.Thistruly gotthe pilots all the more fomenting yetat the same time in
orderto restorepeaceandalso to take careof their personalneeds,getting
away from their jobless situation they figured out how to work for the
organization.So overall,the issue was comprehendedhoweverthequestion
werenot yetsettled. They kepton havinggrievancesandcold warsyet didn't
demonstratethem outauthoritatively.
Subsequentlycompressingthepartof associationsandgovernmentsinstaying
away from and settling the contention,both the associationsandgovernment
made insignificantstrides in settling the circumstance,yetneitherannoyedin
settling the debate.This is remaining as the purposebehindall the cold wars
that areoccurringfrom that pointforward.May if be the legislatureor the
associationsintercedethe circumstanceatthe presenttime things may getokay
or the circumstancesmaymake strides.This may by any possibility enhancethe
relationalconnectionsbetweenthe workersandthings may turn outwell. In the
eventthat it workswell, it mighteven turn backthe pasteminenceof Air India,
5. yeteveryone of thesetakes the question to be comprehended.It all dependson
how good the humanresourcesaremaintainedhow they aredealt with. The
more happyandsatisfied they are,the moreprofitable the organizationis.
Solution for Air India Merger Crisis
To think of solutions,the first means to do is to investigate whatthe
issuesare andwhere it lies. Examiningit in sucha way, the principleissue can
be arrangedinto two generalclassifications:The issue ofthe employeesand
afterwardthe issueof the managementitself. Consideringthis contextual
analysisthe main thing that is engageduponwas the debate that comprisedof
just the outer clasheshow it happenedandwhy it happened.It doesn'tfeature
any of the sides;aboutthe mindsetof the unions or of the management.
However,it portraysobviouslythe thinking of why everythingwenton that way
i.e, the official thinking. So I'll begin with finish investigation of the given
contextualanalysis.
Examining the case,the issueswhich they confronted aresignificantly more.
Getting on to the point of employees,theyendureddespicablepayments,
favoritism in promotions,delay in appraisalwhich now and again implied no
examinationsand paydates not all that soon,Inferiority edifices, contrastsin
managingassociations,no legitimate association,absenceofuprightness,
disregardedamid strike etcetera.So this gave them an aggregateuneasiness
and absenceofassetsto focuson their own life. This influenced them to go on
battles unexpectedlyregardlessoftheir wellbeing conditions.
Taking the side of the Air India management,whenbrokedown we could
discoverthatthe organizationwasnot in a decentcondition to tackle the issues
of its representatives.Thinkingabouthuman psychology,antiquated
researcherssay"we can encourageothersjustwhen we are bolsteredenough".
This implies, justwhen the latter is fulfilled and is benefitted he givesothersthe
6. climb. In anycase,if thereshould be an occurrenceofAir India the
organizationitself keptrunningon a steadymisfortuneand is enduringeven
after variousendeavors.Asthey figured it might workout well if combined,they
found a way to hold hands.In any case,then the genuinestory startedwhen they
discovereditwas the more regrettable combiningever.They werecompletely
disturbedwhenthey discoveredthe requestsofthe workershavebroughtwhen
they wereup in all outdraft. This touchedoff the wrath of the representatives
which later broughtaboutdisregardingthemcompletely. This likewise offers
motivation to why the 2011strike was addressedinstantly andthe 2012strike
was canceled.Everythingreliesuponthe budgetaryconditionofthe
organizationandmore than that the basicleadershipindividualof that time.
Amid the previousstrikethe individualin controladdressedthecall of the
workersemphaticallyand in 2012 it happenedtheother way.
While dissectingthe emergencyit oughtto be taken carethat both the
gatheringsaregetting equity. Notwithstandingeveryone ofthese issues
confrontedboth the gatherings,the principle issueof this emergencyguides
handtoward the humanassetboard.Despite all the predominantmoneyrelated
and financialissues,this Air India emergencyisabsolutely a human mistake.
The aftereffect of whatmight happenwhen the humanassetisn't used
legitimately. This is the consequenceofwhatmight happenwhenthe
administration disregardedtheuniquenessofthe human assetand mishandled
them. The first that oughtto be doneto expandbenefitand maintainability of
any organizationlies in better administrationand bestfulfillment ofthe
representatives.Theabundanceofthe organizationlies in happinessofthe
workers.Thefundamentalmotivation behindwhy Air India failed was the
uneasinessofthe workersandtheir absenceofexecution.This inevitably
broughtaboutmisfortunefor both:the representativesandadditionally the
organization.So keepingin mind the end goalto discoveran answerfor this,
the main thing to be done is to make the workerssatisfied.
7. Thatway it may illuminate the issuewith the activities that werearranged
already.The India's governmentaeronauticsservicehadproposeda uniform
pay scalefor all pilots at Air India independentofwherethey workedalready.
Underthis proposition,the boardthat was framed was coordinatedto explore
the mergerissue with worriesto both the gatheringsandsettle the issue
commonly.By this there won'tbe any competitions with both the administration
and in addition the workers.Alongthese lines there will be equivalentpay and
predictableworkinghoursand equivalentevaluationfor both the worker
classifications,the IPG and the ICPA . With respectwith commonflying
clergymanAjit Singh, he states to havea level mappingexercisesothe
representativeswill be positionedby their levelof ability and capacities.By
following this, there will be equivalentpay scalesand a reasonableshotwill be
given to pilots of both the carriersasfar as professionmovement.The
legislature proposedthatwhen everyoneof these moveswas made,the strike
would reachan end wheneveryone of theseapproacheswasforced.In any
case,becauseofa few issuesmight be of administration or the associationsor
might be an outsider,noneof these really happened.Thepresenceofthe
utilization of Air India pilots overIndian Airlines pilots for Boeing787 flying
machine,which are becauseofjoin the armadaprior likewise addedto the far
costand addedRs.2.5billion to the lostincome.
So as a lastarrangement,it's as yet notlate. The administrationcan at present
find a way to explain the mob and set up peaceandamicability inside the
organization.Whenthis is setup they can be ensuredthatthe organizationno
more keepsrunningofmisfortune and their position beginscoming up
continuously.In a last articulation, everythingbeginswith fulfilling the
workers.Humanassetremainsas the main creating assetof the organization
and the achievementof anyassociationlies in usingit well.
