4. Our mission is to be the restaurant of
choice for travelers by providing comfort,
superior quality products and exceptional
service to our guests. Through our
integrity, leadership and dedication, we
strive to enrich the lives of our associates.
5. Our success depends on you and all of our associates.
We will succeed and provide opportunities and growth for
our associates only when we continually improve ourselves.
We recognize, however, that success is not measured by
sales, guest counts and bottom line alone; it also is
measured as much by the way we achieve our goals and by
our people.
We believe that a commitment to uncompromising values
and integrity should always guide our decisions and actions
as we pursue our goals. The following are the core values
that form the foundation of how we measure success:
6. •Associate Satisfaction. Your Success is very important to us and we want you
to succeed in everything you do. We believe that your continued training and
development is an important investment in our future and a part of you achieving
the highest potential in whatever you do.
•Customer Satisfaction. Our goal is to provide unique and genuine personal
care and attention that our customers always remember. We must provide each
customer with the care and comfort of home while they are away from home.
•Relationships. We work to build trust with others in each and every transaction
and interaction. We recognize that honesty and trust form the bond that holds
organizations and relationships together.
7. •Operational Excellence. We know that great results are possible only by
helping and encouraging each other. We take great pride in having a professional
environment with good systems and procedures that will enable us to run productive
and efficient operations.
•Financial Performance. We have an obligation to be financially responsible to
ourselves, our associates, our partners and our clients. Achieving our financial
goals requires each of us to accept personal accountability.
8. We take great pride in providing superior quality
products and services to our customers. To that end,
we believe that:
•We are committed to the health, well being and careers of our associates. We will
strive to promote from within and create advancement, career development and
training opportunities for our associates.
•Every associate must use their skills and knowledge to produce superior quality
products and services to our customers.
•Every associate is expected to act and treat each other and the Company with
fairness and respect. In the performance of their duties, associates should fulfill
their obligations under the Company's Equal Employment Opportunity and No
Harassment Policies.
9. Your Manager will go over and review all the following
documents.
1. Completed Employment Application 13. Direct Deposit
2. Emergency Contact 14. Tip Credit Notice (Maryland)
3. Volunteer Self-Identification Form 15. Issued and Returned
4. Security Badge Application 16. Handbook
Amendment
5. Scheduling information 17. Confidentiality Agreement
6. Handbook-Uniform Agreement (Managers Only)
7. Parking Pass ( optional) 18. DOL Group Health Notice
8. Federal W-4 19. Transit Pass (optional)
9. Form I-9
10. Federal Form 8850 (WOTC)
11. MW 507 State Tax Form (Maryland Only)
12. IOWA W-4 Tax Form (Iowa Only)
10.
11.
12. If you receive tips or gratuity( whether in cash or in credit card transaction), it is
taxable income to you. You are required, by federal and state law, to report
and record your actual tips received from each shift. At the end of your shift,
you must disclose on our reporting system the amount of CASH TIPS you
received. Your tips will be recorded and reflected on your paycheck stub. By
accurately reporting all your tip income, you will reduce the chances of being
audited by the Internal Revenue Service.
13. Credit Card Tips
All credit card tips will be paid to you on the next payroll in our schedule
Only credit card tips will be paid on paychecks, you keep all your cash tips.
Tip Credit
If you work in a tip credit state, you will be paid the applicable tip credit
wage.
14. Clock in and out on the Micros POS
System
Payroll is Bi-Weekly
Pay day is every other Wednesday
Direct Deposit: Up to three accounts
15. .
REVIEW YOUR PAY STUB
We make every effort to ensure
our associates are paid
correctly. Occasionally,
however, inadvertent mistakes
can happen. When mistakes
do happen and are called to our
attention, we promptly will make
any correction that is
necessary.
16. Health Insurance (30 hour average)
Variable Employee – Variable employees are associates whose hours
cannot be reasonably determined to be at least 30 hours per week upon hire.
Variable Associates are eligible to enroll in the Company’s sponsored Group
Health Plan after their initial measurement and administrative periods. To
qualify for Aero Service Group’s Health Plan, employees must work an
average of at least 30 hours per week. The effective date of coverage can be
no longer than 13 months from the first day of the calendar month following
the employee's start date.
Human Resources will contact employees directly if they are eligible for benefits.
17. Health Insurance (30 hour average)
Non-Variable Employees - Non-Variable associates are associates
whose hours can be reasonably determined to be at least 30 hours per
week upon hire. Non-Variable employees are eligible to participate in the
Company’s sponsored Group Health Plan after their 30 day orientation
period, and 60 day waiting period. Coverage will begin at the 1st of the
following month.
Human Resources will contact employees directly if they are eligible for benefits.
18. Health Savings Account (HSA)
Available to anyone who participates in the Company Health Plan
With a Health Saving Account you can have money taken out of your check
TAX FREE. It will be placed in a separate account that is owned by you. This
money can be used to pay for qualifying medical expenses.
19. We believe that it is important for associates to have time away from work for rest
and relaxation or for any other personal reason!!
Regular Full-time associates receive PTO based on their service with the Company
when eligible.
20. How is Paid Time off Calculated?
PTO will be calculated at the end of a fiscal quarter based on actual hours
worked during the prior quarter. Associates who work an average of 35
hours or more during that quarter, and have been employed for (6) full
months of continuous employment, will qualify for PTO during the next
quarter. PTO will start accruing only upon qualifying and eligibility will be
reviewed at the end of each fiscal quarter.
How much time do I earn if I qualify?
If you qualify you will earn 3.077 hours of PTO per pay period. All
Associates will be paid there normal rate of pay. Example: a server
would get paid $3.63 an hour.
Can I Carryover PTO Time?
Unless state law provides otherwise, you can carry over 40 hours of PTO time at the end of
calendar year. Any PTO over 40 hours will be lost at the end of the calendar year.
21. We recognize holidays are important to everyone. Since airports are
open 365 days a year there will be associates who must work on
holidays. We pay all hourly associates 1.5 times there regular hourly
rate for working the following holidays.
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas day
22. When working, associates may receive a discount off the price of food they
purchase from the Company.
FOH – Receive 50% off a menu item for an employee meal while
working, per 5 hours shift.
BOH – Receive one complimentary food item, per 5 hour shift.
Beverages vary by location, ask manager what is the beverage policy for your
store.
23. We offer a low cost option for metro transit. The cost can be
deducted PRE-TAX directly from your pay check. Your manager
will explain your airports benefit.
27. Family, Medical and Military Family Leave (FMLA)
What is FMLA:
The Company complies with federal and applicable state leave laws. The federal FMLA
requires covered employers to provide up to twelve (12) weeks of unpaid, job-protected leave
to eligible associates for the following reasons:
•For incapacity due to pregnancy, prenatal medical care or child birth;
•To care for the associate’s child after birth, or placement for adoption or foster care;
•To care for the associate’s spouse, son or daughter, or parent who has a serious health
condition; or
•For a serious health condition that makes the associate unable to perform the associate’s job.
•Military Family Leave
Who is Eligible?
Associates are eligible if they have worked for the Company for at least one (1) year, for
1,250 hours over the previous twelve (12) months, and if at least fifty (50) associates are
employed by the Company within seventy-five (75) miles.
28. Family, Medical and Military Family Leave (FMLA)
Substitution of Paid Leave for Unpaid Leave
Associates must use accrued PTO while taking FMLA Leave. In order to use paid leave for FMLA leave,
associates must comply with the Company’s Normal leave policies.
Associate Responsibilities
Associates must provide thirty (30) days’ advance notice of the need to take FMLA leave when the need is
foreseeable. When thirty (30) days’ notice is not possible, the associate must provide notice as soon as
practicable and generally must comply with our normal call-in procedures.
Company’s Responsibilities
The Company must inform associates requesting leave whether they are eligible under FMLA. If
they are, the notice must specify any additional information required as well as the associates’ rights
and responsibilities. If they are not eligible, the Company must provide a reason for ineligibility.
Please Contact Human Resources if you have any questions
29. Bereavement Leave
What is Bereavement Pay:
Bereavement pay is paid time off, for qualifying full time associates, that can be used if there
is a death to a family member.
•In the Event of an immediate family member, not to exceed three (3) days.
Associate’s parents, spouse, domestic partner, children, siblings, grandparents, grandchildren, step-
parents, step-children and step-siblings.
•In the event of the death of any other family member, not to exceed one (1) day.
Associate’s current mother-in-law, father-in-law, brother-in-law, sister-in-law, daughter-in-law, son-in-law,
aunt, uncle, niece, nephew or cousin.
Associate may request additional time off without pay or use PTO time if a longer leave is
wanted.
30. Military Leave:
If you are called to active military duty or you enlist, you are eligible for an unpaid military
leave of absence in accordance with state and federal law.
Jury Duty Leave:
All associates will be granted unpaid leave to attend jury duty in accordance with their legal
obligations to do so. Associates will not be discharged because of job time lost.
Witness Leave:
All associates are permitted leave if you are subpoenaed to appear as a witness in a civil or
criminal proceeding, or if you are required to attend a criminal or juvenile processing as a
victim or a victim’s representative. Associated will not be discharged because of job lost
time.
Leave of Absence Without Pay:
Leave of absence without pay may be granted at the Company’s discretion or as required by
law to eligible employees.
Please contact Human Resources with any questions
