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L.A. COURIERS INC.
       Will Arreola
     President & CEO
WELCOME TO
L.A. COURIERS INC.




   Video Orientation
The Company has prepared this video to provide you with an overview of the
Company’s policies, benefits, and rules. It is intended to familiarize you with important
information about the company, as well as provide guidelines for your employment
experience with us in an effort to foster a safe and healthy work environment. Please
understand that this booklet only highlights company policies, practices, and benefits
for your personal understanding and cannot, therefore, be construed as a legal
document. It is intended to provide general information about the policies, benefits, and
regulations governing the employees of the company, and is not intended to be an
express or implied contract. The guidelines presented in this handbook are not
intended to be a substitute for sound management, judgment, and discretion.

It is obviously not possible to anticipate every situation that may arise in the workplace
or to provide information that answers every possible question. In addition,
circumstances will undoubtedly require that policies, practices, and benefits described
in this handbook change from time to time. Accordingly, the company reserves the right
to modify, supplement, rescind, or revise any provision of this handbook from time to
time as it deems necessary or appropriate in its sole discretion with or without notice to
you.
No business is free from day-to-day problems, but we believe our personnel
policies and practices will help resolve such problems. All of us must work together
to make the company a viable, healthy, and profitable organization. This is the only
way we can provide a satisfactory working environment that promotes genuine
concern and respect for others including all employees and our customers. If any
statements in this handbook are not clear to you, please contact the company
president or his designated representative for clarification. This handbook
supersedes any and all prior policies, procedures, and handbooks of the company.


 Not everything in your handbook will be covered in this video. So please go over
                     your handbook when you have the time.
                       Thanks and again welcome aboard.
IN THIS VIDEO WE WILL BE COVERING

• WORKING AND COMPENSATION


• STANDARDS AND EXPECTATIONS OF THE WORKPLACE


• BENEFITS
WORKING AND COMPENSATIONS
                           •    EMPLOYMENT ON AN AT-WILL BASIS
•   All employees of the company, regardless of their classification or position, are employed
    on an at-will basis. This means that each employee’s employment is terminable at the will
    of the company at any time, with or without cause and with or without notice.
•    Furthermore, nothing contained in the policies, procedures, handbooks, manuals, job
    descriptions, application for employment, or any other document of the company shall in
    any way create an express or implied contract of employment or an employment
    relationship on other than an at-will basis.
WORKING AND COMPENSATIONS
•   ATTENDANCE AND REPORTING TO WORK

Each employee is important to the overall success of
our operation. When you are not here, someone
else must do your job. Consequently, you are
expected to report to work on time at the scheduled
start of the workday. Reporting to work on time
means that you are ready to start work, not just
arriving at work, at your scheduled starting time. The
company depends on its employees to be at work at
the times and locations scheduled. Any absence
from work and/or tardiness will lead to disciplinary
action, up to and including termination.
WORKING AND COMPENSATIONS
•   ATTENDANCE AND REPORTING TO WORK
•   If you expect to be, absent from the job for an approved
    reason (e.g., paid time off or a leave of absence), you
    should notify your supervisor of your upcoming absence as
    far in advance as two weeks. If you unexpectedly need to
    be absent from or late to work, you must notify your
    supervisor 24hrs prior to the start of your scheduled
    workday that you will be late or absent and provide the
    reason for that absence or tardiness. If your supervisor is
    not available, you should contact the company’s main office
    prior to the start of your scheduled workday. Leave your
    number so that your supervisor can return your call. Failure
    to properly contact us will result in an unexcused absence
    for disciplinary purposes. Your attendance record is a part
    of your overall performance rating. Your attendance may be
    included during your review and may be considered for
    other disciplinary action up to and including termination.
WORKDAY HOURS AND SCHEDULING
   The regularly scheduled workday for our business office is:
   Monday through Friday, 7:30-8:00 a.m. to 4:30-5:00 p.m. The
   usual expected workday at jobsites is 8:00 a.m. to 6:00 p.m.
   These start and end times are only guidelines, however,
   employees are required to be present for work during the
   workday established for them by their supervisors or by the
   company president.
   Particularly at jobsites, this regular schedule may vary depending
   on such factors as weather, volume, supply, and late dispatch
   etc. If you are unsure about expected starting times on any
   particular job assignment, ask your supervisor for clarification.
   In case of unplanned conditions, such as bad weather, that may
   force a schedule change at the last minute, you should contact
   your supervisor or call the office directly.
   The company does not generally schedule rest periods or
   breaks, so come prepared ie…pack lunch during the workday.
SALARY HOURS WORKED                      PAY PERIOD AND PAYDAY
All salaried employees will be       The company issues paychecks each
paid on a weekly basis               Friday, on a weekly basis. Pay periods
consisting of Monday thru            start on Saturday morning and end on
Friday. Friday will be the closing   Friday midnight. Therefore, each
of the pay period any work           Friday, you will receive a paycheck for
conducted after that will be         all hours worked in the pay period
counted towards the following        ending the previous Friday evening. If
weeks pay period.                    an employee uses direct deposit, the
                                     employee’s pay may not be available
                                     for withdrawal from his or her bank
                                     account until the following Monday.
WORKWEEK , BONUS, & CLAIMS
•   The company’s workweek begins on Monday at 12:01 a.m. and ends on Saturday at 12:00 midnight.

•   Occasionally it may be necessary for an employee to work beyond his or her normal workday hours. Salary pay is paid
    only when work is scheduled, approved, and made known to you in advance by your supervisor. Under no circumstances
    shall an employee work overtime without the prior approval of his or her supervisor.

•   Although not all the time some Saturday’s might have to be worked, but supervisor will notify employee at least 24 hrs
    ahead of time.

•    Employee will be eligible for Performance Bonus after 6 months of safe work history with the company. Bonus pay is at
    the discretion of the company and is not guaranteed in any way. Bonus monies will be paid the second Friday of each
    month. Employees will be bonused on the following criteria:

•   Accident free for the month.

•   No late/early pickups for the month.

•   No complaint (customer disputed miss-delivery) for the month.

•   No claims filed for the month.

•   Bonus monies awarded in compliance with the criteria will receive an additional $150 added to their paychecks the
    second Friday of the month.

•   Any claims of non-delivery charged to the company will be passed onto the employee in a payroll payment deduction
    plan. Employees will be given the opportunity to resolve any non-delivery claims made by the customer. If resolved the
    employee needs to have a signature of acknowledgement from the customer that packages were received. After
    submitted documents have been cleared the employee will no longer be charged for the claim.
HOLIDAYS
    The company observes the following holidays:
                 New Year's Day
                  Memorial Day
                  Fourth of July
                   Labor Day
                  Thanksgiving
                   Christmas

Full-time employees will not be paid during holidays or
                 non working days.
EMPLOYMENT CLASSIFICATIONS

Upon being hired by the Company, all new employees must serve a ninety (90) calendar
day introductory period. It is especially important that you make your supervisor aware
of any questions or problems you may encounter during this period. Your performance
will be carefully monitored during this period. At the end of the introductory period, your
performance will be reviewed, and if it has been satisfactory, you will become a Regular
Full-Time or Regular Part-Time Employee. Satisfactory completion of the introductory
period does not entitle you to employment for any specific term, but does entitle you to
participation in many of the Company's employee benefits programs.
For the sole purpose of determining the allowance of certain employee benefits,
employees are classified as:
EMPLOYMENT CLASSIFICATIONS

•   Regular Full-Time Employees - An    •   Exempt Employees - Certain
    employee who has satisfactorily         employees such as drivers, helpers,
    completed the introductory period       are paid on a salary basis for all
    and who is driving.                     hours worked each week. Certain
                                            jobs may also be exempt, regardless
                                            of whether they are paid on a salary
                                            or hourly basis. These employees
                                            are expected to work whatever
                                            hours are required to accomplish
                                            their duties, even if it exceeds their
                                            normal workweek. No overtime
                                            premium pay will be paid to exempt
                                            employees in most circumstances.
PERFORMANCE EVALUATIONS



           •   Employees may have their job
               performance reviewed on an annual
               basis by either their supervisor or by
               the president of the company usually
               around anniversary dates.
STANDARDS AND EXPECTATIONS FOR THE
           WORKPLACE
The company believes in maintaining
safe and healthy working conditions for
our employees. However, to achieve our
goal of providing a safe workplace, each
employee must be safety conscious. We
have established the following policies
and procedures that allow us to provide
safe and healthy working conditions. We
expect each employee to follow these
policies and procedures, to act safely,
and to report unsafe conditions to his or
her supervisor in a timely manner.
Employees are expected to continually be on the lookout
for unsafe working conditions or practices. If you
observe an unsafe condition, you should warn others, if
possible, and report that condition to your supervisor
immediately. If you have a question regarding the safety
of your workplace and practices, ask your supervisor for
clarification.
If you observe a coworker using an unsafe practice, you
are expected to mention this to the coworker and to your
supervisor. Likewise, if a coworker brings to your
attention an unsafe practice you may be using, please
thank the coworker and make any necessary
adjustments to what you are doing. Safety at work is a
team effort.
Where needed, the company provides its employees
with appropriate safety equipment and devices. You are
required to use the equipment provided in the manner
designated as proper and safe by the manufacturer.
Failure to properly use safety equipment may lead to
disciplinary action, up to and including termination.
If you require safety equipment that has not been
provided, contact your supervisor before performing the
job duty for which you need the safety equipment.
Employees are required to report any injury, accident, or
safety hazard immediately to their supervisor(s). Minor
cuts or abrasions must be treated on the spot. More
serious injuries or accidents will be treated accordingly.
Serious injuries must be reported on the injury or
accident report form available in the office.
If you believe that you are dealing with a hazardous
material and lack the appropriate information and/or
safety equipment, contact your supervisor immediately.
Refer to allowable haz-mats.

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La couriers inc.

  • 1.
  • 2. L.A. COURIERS INC. Will Arreola President & CEO
  • 3. WELCOME TO L.A. COURIERS INC. Video Orientation
  • 4. The Company has prepared this video to provide you with an overview of the Company’s policies, benefits, and rules. It is intended to familiarize you with important information about the company, as well as provide guidelines for your employment experience with us in an effort to foster a safe and healthy work environment. Please understand that this booklet only highlights company policies, practices, and benefits for your personal understanding and cannot, therefore, be construed as a legal document. It is intended to provide general information about the policies, benefits, and regulations governing the employees of the company, and is not intended to be an express or implied contract. The guidelines presented in this handbook are not intended to be a substitute for sound management, judgment, and discretion. It is obviously not possible to anticipate every situation that may arise in the workplace or to provide information that answers every possible question. In addition, circumstances will undoubtedly require that policies, practices, and benefits described in this handbook change from time to time. Accordingly, the company reserves the right to modify, supplement, rescind, or revise any provision of this handbook from time to time as it deems necessary or appropriate in its sole discretion with or without notice to you.
  • 5. No business is free from day-to-day problems, but we believe our personnel policies and practices will help resolve such problems. All of us must work together to make the company a viable, healthy, and profitable organization. This is the only way we can provide a satisfactory working environment that promotes genuine concern and respect for others including all employees and our customers. If any statements in this handbook are not clear to you, please contact the company president or his designated representative for clarification. This handbook supersedes any and all prior policies, procedures, and handbooks of the company. Not everything in your handbook will be covered in this video. So please go over your handbook when you have the time. Thanks and again welcome aboard.
  • 6. IN THIS VIDEO WE WILL BE COVERING • WORKING AND COMPENSATION • STANDARDS AND EXPECTATIONS OF THE WORKPLACE • BENEFITS
  • 7. WORKING AND COMPENSATIONS • EMPLOYMENT ON AN AT-WILL BASIS • All employees of the company, regardless of their classification or position, are employed on an at-will basis. This means that each employee’s employment is terminable at the will of the company at any time, with or without cause and with or without notice. • Furthermore, nothing contained in the policies, procedures, handbooks, manuals, job descriptions, application for employment, or any other document of the company shall in any way create an express or implied contract of employment or an employment relationship on other than an at-will basis.
  • 8. WORKING AND COMPENSATIONS • ATTENDANCE AND REPORTING TO WORK Each employee is important to the overall success of our operation. When you are not here, someone else must do your job. Consequently, you are expected to report to work on time at the scheduled start of the workday. Reporting to work on time means that you are ready to start work, not just arriving at work, at your scheduled starting time. The company depends on its employees to be at work at the times and locations scheduled. Any absence from work and/or tardiness will lead to disciplinary action, up to and including termination.
  • 9. WORKING AND COMPENSATIONS • ATTENDANCE AND REPORTING TO WORK • If you expect to be, absent from the job for an approved reason (e.g., paid time off or a leave of absence), you should notify your supervisor of your upcoming absence as far in advance as two weeks. If you unexpectedly need to be absent from or late to work, you must notify your supervisor 24hrs prior to the start of your scheduled workday that you will be late or absent and provide the reason for that absence or tardiness. If your supervisor is not available, you should contact the company’s main office prior to the start of your scheduled workday. Leave your number so that your supervisor can return your call. Failure to properly contact us will result in an unexcused absence for disciplinary purposes. Your attendance record is a part of your overall performance rating. Your attendance may be included during your review and may be considered for other disciplinary action up to and including termination.
  • 10. WORKDAY HOURS AND SCHEDULING The regularly scheduled workday for our business office is: Monday through Friday, 7:30-8:00 a.m. to 4:30-5:00 p.m. The usual expected workday at jobsites is 8:00 a.m. to 6:00 p.m. These start and end times are only guidelines, however, employees are required to be present for work during the workday established for them by their supervisors or by the company president. Particularly at jobsites, this regular schedule may vary depending on such factors as weather, volume, supply, and late dispatch etc. If you are unsure about expected starting times on any particular job assignment, ask your supervisor for clarification. In case of unplanned conditions, such as bad weather, that may force a schedule change at the last minute, you should contact your supervisor or call the office directly. The company does not generally schedule rest periods or breaks, so come prepared ie…pack lunch during the workday.
  • 11. SALARY HOURS WORKED PAY PERIOD AND PAYDAY All salaried employees will be The company issues paychecks each paid on a weekly basis Friday, on a weekly basis. Pay periods consisting of Monday thru start on Saturday morning and end on Friday. Friday will be the closing Friday midnight. Therefore, each of the pay period any work Friday, you will receive a paycheck for conducted after that will be all hours worked in the pay period counted towards the following ending the previous Friday evening. If weeks pay period. an employee uses direct deposit, the employee’s pay may not be available for withdrawal from his or her bank account until the following Monday.
  • 12. WORKWEEK , BONUS, & CLAIMS • The company’s workweek begins on Monday at 12:01 a.m. and ends on Saturday at 12:00 midnight. • Occasionally it may be necessary for an employee to work beyond his or her normal workday hours. Salary pay is paid only when work is scheduled, approved, and made known to you in advance by your supervisor. Under no circumstances shall an employee work overtime without the prior approval of his or her supervisor. • Although not all the time some Saturday’s might have to be worked, but supervisor will notify employee at least 24 hrs ahead of time. • Employee will be eligible for Performance Bonus after 6 months of safe work history with the company. Bonus pay is at the discretion of the company and is not guaranteed in any way. Bonus monies will be paid the second Friday of each month. Employees will be bonused on the following criteria: • Accident free for the month. • No late/early pickups for the month. • No complaint (customer disputed miss-delivery) for the month. • No claims filed for the month. • Bonus monies awarded in compliance with the criteria will receive an additional $150 added to their paychecks the second Friday of the month. • Any claims of non-delivery charged to the company will be passed onto the employee in a payroll payment deduction plan. Employees will be given the opportunity to resolve any non-delivery claims made by the customer. If resolved the employee needs to have a signature of acknowledgement from the customer that packages were received. After submitted documents have been cleared the employee will no longer be charged for the claim.
  • 13. HOLIDAYS The company observes the following holidays: New Year's Day Memorial Day Fourth of July Labor Day Thanksgiving Christmas Full-time employees will not be paid during holidays or non working days.
  • 14. EMPLOYMENT CLASSIFICATIONS Upon being hired by the Company, all new employees must serve a ninety (90) calendar day introductory period. It is especially important that you make your supervisor aware of any questions or problems you may encounter during this period. Your performance will be carefully monitored during this period. At the end of the introductory period, your performance will be reviewed, and if it has been satisfactory, you will become a Regular Full-Time or Regular Part-Time Employee. Satisfactory completion of the introductory period does not entitle you to employment for any specific term, but does entitle you to participation in many of the Company's employee benefits programs. For the sole purpose of determining the allowance of certain employee benefits, employees are classified as:
  • 15. EMPLOYMENT CLASSIFICATIONS • Regular Full-Time Employees - An • Exempt Employees - Certain employee who has satisfactorily employees such as drivers, helpers, completed the introductory period are paid on a salary basis for all and who is driving. hours worked each week. Certain jobs may also be exempt, regardless of whether they are paid on a salary or hourly basis. These employees are expected to work whatever hours are required to accomplish their duties, even if it exceeds their normal workweek. No overtime premium pay will be paid to exempt employees in most circumstances.
  • 16. PERFORMANCE EVALUATIONS • Employees may have their job performance reviewed on an annual basis by either their supervisor or by the president of the company usually around anniversary dates.
  • 17. STANDARDS AND EXPECTATIONS FOR THE WORKPLACE
  • 18. The company believes in maintaining safe and healthy working conditions for our employees. However, to achieve our goal of providing a safe workplace, each employee must be safety conscious. We have established the following policies and procedures that allow us to provide safe and healthy working conditions. We expect each employee to follow these policies and procedures, to act safely, and to report unsafe conditions to his or her supervisor in a timely manner.
  • 19. Employees are expected to continually be on the lookout for unsafe working conditions or practices. If you observe an unsafe condition, you should warn others, if possible, and report that condition to your supervisor immediately. If you have a question regarding the safety of your workplace and practices, ask your supervisor for clarification. If you observe a coworker using an unsafe practice, you are expected to mention this to the coworker and to your supervisor. Likewise, if a coworker brings to your attention an unsafe practice you may be using, please thank the coworker and make any necessary adjustments to what you are doing. Safety at work is a team effort.
  • 20. Where needed, the company provides its employees with appropriate safety equipment and devices. You are required to use the equipment provided in the manner designated as proper and safe by the manufacturer. Failure to properly use safety equipment may lead to disciplinary action, up to and including termination. If you require safety equipment that has not been provided, contact your supervisor before performing the job duty for which you need the safety equipment.
  • 21. Employees are required to report any injury, accident, or safety hazard immediately to their supervisor(s). Minor cuts or abrasions must be treated on the spot. More serious injuries or accidents will be treated accordingly. Serious injuries must be reported on the injury or accident report form available in the office.
  • 22. If you believe that you are dealing with a hazardous material and lack the appropriate information and/or safety equipment, contact your supervisor immediately. Refer to allowable haz-mats.